Service & Contact

Welcome to the service and contacts area of MARC O'POLO. In this section, you can easily and conveniently find replies to any questions you may have on our Online Shop. Simply type in a search word and you will immediately find the answer you need.

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COVID-19 Update

How are returns being handled?

The standard 30-day return period will again apply on orders placed on or after 01.06.2020.

What about outstanding payments?

You will still be able to pay your invoice within the customary 14 days.

Are the items sanitary?

Increased hygiene measures have been implemented with regard to packaging. Our shipping partners DHL and Hermes place a great deal of importance on maintaining the prescribed health and hygiene standards. To avoid personal contact, our delivery services are required to hand over the parcels without contact and to sign for the delivery themselves.

How long will delivery take?

Due to the current situation, delivery may take up to 7 business days. If this is the case, we kindly ask for your understanding. 

Can I continue with ordering?

If we are unable to ensure delivery to your address due to the current situation, you will notified of this during the order process. Due to the current circumstances, we are unable to complete your order. We apologise for the inconvenience.  

Will I still receive my items if I order now?

Due to the current situation, delivery may take up to 7 business days. If this is the case, we kindly ask for your understanding.

Is it possible to defer a payment?

You will still be able to pay your invoice within the customary 14 days.

Is there an extension for returns?

The standard 30-day return period will again apply on orders placed on or after 01.06.2020.

How do I contact customer service?

Our customer service will continue to be at your disposal: Mo-Fr 8 am to 8 pm, (+49) 00800 1022 1022 (toll-free), or write to us at: https://www.marc-o-polo.com/contactus. We apposition for any longer than usual wait times.

Order

How do I use the search field?

The field where you can enter your search is at the top left corner of the screen. Thanks to our filter, you can ask questions about content such as:

  • Article numbers (e.g. 608015970185)
  • Colors (e.g. red, green etc.)
  • Product groups (e.g. T-shirts, jeans etc.)
  • Product categories (e.g. ladies)

What functions are available?

Use the filter function to narrow down the selection of products in a category optimally:

  • Price (sale, non-sale)
  • Color (blue, green, yellow,…)
  • Design (patterned, polka dots, striped,…)
  • Trouser length (short, long)
  • Sleeve length (short, 3/4, long)
  • Fit (regular, shaped, loose, slim,...)

What is the availability of the products?

If you finalize your order immediately after the article lands in your basket, there is a 99% chance that the article is available. If you leave some time between these two processes, it is possible that the article could already be sold out before you finalize your order. Placing an article in the basket does not represent automatic reservation thereof. If an article you have ordered is no longer available, our customer service team will inform you by email. Likewise, we will inform you via email when an article is available for order once more. Simply click on the correct size in our online shop, and a window will appear in which you have the option to select: "Inform me when the article is available". Then, enter your email address and we will let you know as soon as possible.

Is there a minimum order value?

In your country, the minimum order value at the MARC O'POLO Online Shop is the following:

  • Czech Republic:800 CZK
  • Estonia: 29,90€
  • Finland: 29,90€
  • Great Britain: 25 GBP
  • Ireland: 29,90€
  • Italy: 29,90€
  • Latvia: 29,90€
  • Lithuania: 29,90€
  • Luxemburg: 29,90€
  • Poland: 130 PLN
  • Sweden: 299 SEK
  • Slovakia: 29,90€
  • Slovenia: 29,90€
  • Spain: 29,90€
  • Romania: 145 RON
  • Hungary: 10.000 HUF

In the case of vouchers, the minimum order value could vary from that given here. In such cases, please take note of the text at the bottom of the voucher, which is marked by an asterisk. It will inform you accordingly.

Why can't I finalize my order?

In rare cases, you might be unable to finalize your order because the address given is unknown to us. Our Customer Service would be glad to help you by registering the address. However, until then, you will be unable to purchase on account, but you can use other safe payment methods.

Do I get an order confirmation?

Certainly. Once your order has been finalized, we will send you a detailed confirmation by email, including all the information relating to your order.

Can I cancel an order that has already been confirmed?

Unfortunately, an order that has already been concluded cannot be cancelled. We process each concluded order without delay, because we naturally want to send you the items you have chosen as quickly as possible. However, if you do decide that you no longer want the order you have concluded, you can simply return the goods once you receive them. You will find the appropriate return label in your package.

Can I combine several orders?

It is not possible to manually combine two or more orders once they have been concluded, because the first order/orders are already being processed in the warehouse by the time the next order/orders go through. We do not want to delay the processing of orders, because we want to get your orders to you as quickly as possible.

How can I place an order from a foreign country?

At the moment, the MARC O‘POLO Online Shop is available in the following countries: Germany, Austria, Switzerland, Belgium, Netherlands, France, Sweden, Poland, Finland, Great Britain, Spain, Italy, Luxemburg, Estonia, Latvia, Lithuania, Czech Republic, Ireland, Slovakia and Slovenia. You can change the country in our Online Shop by clicking the bar in the top left-hand corner of the screen. Please select the appropriate Online Shop. It is very important that you always enter the address to which the order must be sent.

Size Charts

Women’s Tops

Women / T-Shirts / Tops

Int. Size Size Chest (in cm) Waist (in cm) Hips (in cm)
XS 34 82-86 62-66 89-93
S 36 86-90 66-70 93-97
M 38 90-94 70-74 97-101
M/L 40 94-98 74-78 101-105
L 42 98-102 78-82 105-109
XL 44 102-106 82-86 109-113

How to measure correctly

Size ChartWomen / T-Shirts / Tops

For accurate results, please take measurements in underwear.

01

Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.

02

Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.

03

Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?

If your size lies between the measurements listed in the size chart, please select the larger size.

Does not fit?

Return any unworn, unwashed and unaltered item that does not fit within 30 days.

Women’s Bottoms

Women / Trousers

Int. Size EU Size Inch size (width) Waist (in cm) Hips (in cm)
XXS 32 25 58-62 85-89
XS 34 26/27 62-66 89-93
S 36 28/29 66-70 93-97
M 38 30 70-74 97-101
L 40 31/32 74-78 101-105
XL 42 33 78-82 105-109
XXL 44 34 82-86 109-113

How to measure correctly

Size Chart Women / Trousers

For accurate results, please take measurements in underwear.

01

Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.

02

Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.

03

Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?

If your size lies between the measurements listed in the size chart, please select the larger size.

Does not fit?

Return any unworn, unwashed and unaltered item that does not fit within 30 days.

Women's Shoes

Women / Shoes

Shoe Size Shoe Size UK
36 3,5
37 4
37,5 4,5
38 5
38,5 5,5
39 6
40 6,5
40,5 7
41 7,5
42 8
Women's Lingerie

Women Underwear

Int. Size EU Size Bra size Underbust measurement (in cm) Chest (in cm)
Cup A Cup B Cup C Cup D
XS 34-36 65 63-67 77-79 79-81 81-83 83-85
S 36-38 70 68-72 82-84 84-86 86-88 88-90
M 38-40 75 73-77 87-89 89-91 91-93 93-95
L 40-42 80 78-82 92-94 94-96 96-98 98-100
XL 42-44 85 83-87 97-99 99-101 101-103 103-105
XXL 44-46 90 88-92 102-104 104-106 106-108 108-110

How to measure correctly

Größentabelle Damen Unterbekleidung

Please take measurements undressed

01

Determining cup size - Place the tape measure at the fullest part of your bust and under your arms and take it along the shoulder blades around the body. The tape measure should be at the same height front and back. The tape measure should be loose so that the bust is not compressed.

02

Underbust measurement - Place the tape measure directly beneath your bust and arms and take it along the shoulder blades around the body. The tape measure should fit snugly but still allow you to breathe normally.

Between sizes?

If your size lies between the measurements listed in the size chart, please select the larger size.

Does not fit?

Return any unworn, unwashed and unaltered item that does not fit within 30 days.

Women’s Swimwear

Women / Swimwear

Int. Size EU Size Underbust measurement (in cm) Chest (in cm)
Cup A Cup B Cup C Cup D
XS 34 64-67 78-80 80-82 82-84 84-86
S 36 68-71 82-84 84-86 86-88 88-90
M 38 72-75 86-88 88-90 90-92 92-94
L 40 76-79 90-92 92-94 94-96 96-98
XL 42 80-83 94-96 96-98 98-100 100-102
XXL 44 84-88 98-100 100-102 102-104 104-106

How to measure correctly

Size Chart Women / Swimwear

Please take measurements undressed.

01

Determining cup size - Place the tape measure at the fullest part of your bust and under your arms and take it along the shoulder blades around the body. The tape measure should be at the same height front and back. The tape measure should be loose so that the bust is not compressed.

02

Underbust measurement - Place the tape measure directly beneath your bust and arms and take it along the shoulder blades around the body. The tape measure should fit snugly but still allow you to breathe normally.

Between sizes?

If your size lies between the measurements listed in the size chart, please select the larger size.

Does not fit?

Return any unworn, unwashed and unaltered item that does not fit within 30 days.

Men’s Tops

Men / Shirts

Int. Size Size Chest (in cm) Hips (in cm)
XS 44 90 91
S 46 94 95
M 48 98 99
M/L 50 102 103
L 52 106 107
XL 54 110 111
XL/XXL 56 114 115
XXXL 58 118 119

Shirts Regular Fit

Int. Size Neck (in cm) Chest (in cm) Hips (in cm)
XS 36/37 106 96
S 38 110 100
M 39/40 116 106
L 41/42 122 112
XL 43/44 128 118
XXL 45/46 134 124
3XL 47 140 130

Shirts Shaped Fit

Int. Size Neck (in cm) Chest (in cm) Hips (in cm)
XS 36/37 100 87
S 38 104 91
M 39/40 110 97
L 41/42 116 103
XL 43/44 122 109
XXL 45/46 128 115
3XL 47 134 121

Shirts Slim Fit

Int. Size Neck (in cm) Chest (in cm) Hips (in cm)
XS 36/37 98 85
S 38 102 89
M 39/40 108 95
L 41/42 114 101
XL 43/44 120 107
XXL 45/46 126 113
3XL 47 132 120

How to measure correctly

Size Chart Men / Shirts

For accurate results, please take measurements in underwear.

01

Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.

02

Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.

03

Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?

If your size lies between the measurements listed in the size chart, please select the larger size.

Does not fit?

Return any unworn, unwashed and unaltered item that does not fit within 30 days.

Men’s Bottoms

Men / Trousers

Int. size EU size Inch size (width) Waist (in cm) Hips (in cm)
S 44 29 77-81 89-93
S/M 46 30 81-85 93-97
M 48 31/32 85-89 97-101
L 50 33 89-93 101-105
L/XL 52 34 93-97 105-109
XL 54 36 97-101 109-113
XXL 56 38 101-105 113-117
XXXL 58 40 105-109 117-121

How to measure correctly

Size Chart Mens Trousers

For accurate results, please take measurements in underwear.

01

Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.

02

Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?

If your size lies between the measurements listed in the size chart, please select the larger size.

Does not fit?

Return any unworn, unwashed and unaltered item that does not fit within 30 days.

Men's Shoes

Men / Shoes

Shoe size Shoe size UK
40 6,5
41 7,5
42 8
43 9
44 9,5
45 10,5
46 11
Junior

Junior

Size Age (years) Height (in cm) Hat size
98 3-4 98 53
104 4-5 104  
110 5-6 110 55
116 6-7 116  
122 7-8 122 57
128 8-9 128  
134 9-10 134  
140 10-11 140  
146 11-12 146  
152 12-13 152  
158   158  
164   164  
170   170  
176   176  
Baby

Baby

Size Age (months) Height (in cm) Hat size
56 0-4 56 39
62 4-5 62 41
68 5-6 68 43
74 6-9 74 45
80 9-12 80 47
86 12-18 86 49
92 18-24 92 51

Payment

Which credit cards are accepted?

In your country we accept the following credit cards:

  • Visa
  • Mastercard
  • Amex*

*except Czech Republic, Poland, Romania, Hungary and Great Britain.

Do I get a confirmation of payment?

Once your payment has been received on our side, we will send you a confirmation by email.

How can I get a copy of an invoice?

Do you need a copy of an invoice? Certainly! Our Customer Service can send you a copy any time. Please contact us via the contact details below. Please keep your order and customer numbers ready.

What happens in the case of credit card abuse?

For optimal protection of your personal data, we have secured the entire checkout section according to the latest technological standards ("SSL Technology"). Should any credit card abuse by an unauthorized person occur in spite of this, you can lodge an objection with your credit card institution. In the case of abuse, you will be reimbursed. As a rule, the credit card institutions take over all of the costs.

How can I pay with credit card?Kreditkartenmissbrauch

We accept credit cards from Visa, Master Card, American Express. (American Express is not accepted in the UK Shop)
Your credit card data is transferred via a secure SSL connection and is protected by the 3D Secure process.

Secure payments with the 3D Secure process:

We support Verified by VISA and MasterCard SecureCode. 3D Secure authentication is carried out when you complete your order. This authentication step makes credit card transactions particularly secure. Please note that this may involve an additional secure authentication step in the order process. In this case, an additional window opens from your bank. It will ask you to enter your personal authentication code. Your bank verifies this code and approves the transaction. You can activate 3D Secure with your bank. Please contact your bank for more information. So you don’t have to repeat this process for every purchase, you can have your bank whitelist us as a trusted retailer. This means you can keep shopping as usual without the additional security step.

SHIPPING & DELIVERY

Where do I enter the delivery address?

Please enter the delivery address of your choice in the Delivery section when concluding your order. If you wish to use a different delivery address, pleases enter this accordingly. Please check the box beside "Different Delivery Address".

In very rare cases, you might be unable to finalize your order, because the address you have given is unknown to us. Our Customer Service will gladly to help you by taking down the new address details.

Do I get a shipping confirmation and delivery status for my order?

You will receive the good news that your package is on its way to you in an email from us. You will also receive the tracking number for your package in this email. You can use this tracking number to check the status of your delivery on the homepage of the shipping service at any time.

Which shipping services are available and how long is the delivery time?

It is very important to us that you receive your order on time and undamaged. For international deliveries, we have had the best experiences with DHL Worldwide Package, and in Sweden, with UPS Saver. As a rule, we deliver your order within 3-5 work days (as long as your order is received by 12:00, from Monday to Friday). Please note that it can take a while before the tracking link becomes active.

What are the delivery costs?

Generally, the following delivery charges apply in your country:

  • Czech Republic: 240 CZK
  • Estonia: 8,95 €
  • Finland: 8,95 €
  • Great Britain: 7,50 GBP
  • Ireland: 8,95 €
  • Italy: 8,95 €
  • Latvia: 8,95 €
  • Lithuania: 8,95 €
  • Luxemburg: 8,95 €
  • Poland: 40 PLN
  • Sweden: 70 SEK
  • Slovakia: 8,95 €
  • Slovenia: 8,95 €
  • Spain: 8,95 €
  • The costs are independent of the total value of the order and the method of payment. If you return the complete package, you will be fully reimbursed for the delivery charges . Unfortunately, this is not possible in the case of a return of part of the order.

    What do I do if I receive the incorrect article, or one that is defective/dirty?

    If you have received the wrong article, please return it. Please write an appropriate comment on the return slip. In no case will there be an automatic exchange of the article. Please reorder accordingly. (Please enter the following on the return slip: Reason for Return 1 if the wrong article was sent, and Reason for Return 7 if the article is damaged or dirty).

    What do I do if I receive an incorrect , incomplete or damaged delivery?

    If you receive a package that you did not order, please refuse to accept the delivery. If you have already accepted the package, please write an appropriate comment, stating that you did not order the goods/received the wrong package on the return slip, and return the package to us.
    If your package was damaged during the delivery process, please be sure to record the damage by means of photos.
    Upon opening the damaged package, please check whether the order is complete and that nothing has been stolen. In this case, please contact us. Photos of the damaged box and the incomplete order are also verfy useful in this case.

    My package was not delivered?

    Normally, your order should be delivered to the address you have given within 3-5 work days. If you are still waiting for your package five work days after confirmation of your order, please first check the following:

    • - The delivery status, using the tracking number that was sent to you via email.
    • - Whether the address you gave was correct.
    • - Whether a neighbor has accepted the package on your behalf.
    • - Whether the package is waiting for you at your nearest post office.

    If you have done all of the above, and still don't know where your parcel is, please contact our Customer Service.

    How do I change my delivery address?

    Unfortunately, as soon as you have clicked the "Order Now" button during the ordering process, we can no longer change the delivery address.

    RETURNS & COMPLAINTS

    How can I return an article?

    If you decide that you don't like the items you ordered, or if they do not fit, you can return them within the time limits specified below.

    Goods from the MARC O'POLO Online Shop:
    Goods that are bought from the MARC O'POLO Online Shop can only be returned to the MARC O'POLO Online Shop. The time limit in this case is 30 days from the date of purchase. Please return the article to us, including the delivery note, which you will find in the package. Please enter the reasons for the return on the delivery note.

    You can print out a returnlabel for the free return of your package via the following link:

  • Return label Czech Republic
  • Return label Hungary
  • Return label Romania
  • Return label Estonia
  • Return label Finland
  • Return label Great Britain
  • Return label Ireland
  • Return label Italy
  • Return label Latvia
  • Return label Lithuania
  • Return label Luxemburg
  • Return label Poland
  • Return label Sweden
  • Return label Slovakia
  • Return label Slovenia
  • Return label Spain

    • 1. Go to the link above and click on your country
    • 2. Enter your details and click next. Open the PDF and print your return label
    • 3. Pack your items and include the completed delivery note. Attach the return label to the box
    • 4. From your local post office return the products within 30 days. Keep your proof of postage

    You will find the legal details with regard to your Right of Revocation under Item 6 of our General Terms and Conditions which you will find here.

    Goods from a MARC O'POLO branch:
    Articles that have been bought from a MARC O'POLO branch can be returned to an physical MARC O'POLO branch within 14 days of purchase. Unfortunately, for technical reasons, it is not possible to return or exchange such items via the MARC O'POLO Online Shop.

    How do I get a refund for returned goods?

    If you have paid for the goods by credit card, we will credit the relevant amount to your credit card account.

    Do you accept complaints?

    At MARC O’POLO, we place a lot of emphasis on quality. However, in rare cases, an article might fail to meet our stringent standards. Should this apply in the case of one of the articles you have received, we would like to apologize for the inconvenience. Naturally, you can return such an item free of charge within two years.

    Goods from the MARC O'POLO Online Shop:
    Goods that are bought from the MARC O'POLO Online Shop can only be returned to the MARC O'POLO Online Shop. The time limit in this case is 30 days from the date of purchase. Please return the article to us, including the delivery note, which you will find in the package. Please enter the reasons for the return on the delivery note.

    You can print out your own returnlabel for the return of the package to us. Please use the following link:

  • Return label Czech Republic
  • Return label Estonia
  • Return label Finland
  • Return label Great Britain
  • Return label Ireland
  • Return label Italy
  • Return label Latvia
  • Return label Lithuania
  • Return label Luxemburg
  • Return label Poland
  • Return label Sweden
  • Return label Slovakia
  • Return label Slovenia
  • Return label Spain


    • 1. Go to the link above and click on your country
    • 2. Enter your details and click next. Open the PDF and print your return label
    • 3. Pack your items and include the completed delivery note. Attach the return label to the box
    • 4. From your local post office return the products within 30 days. Keep your proof of postage

    You will find the legal details with regard to your Right of Revocation under Item 6 of our General Terms and Conditions which you will find here.

    Goods from a MARC O'POLO branch:
    Articles that have been bought from a MARC O'POLO branch can be returned to an physical MARC O'POLO branch within 14 days of purchase. Unfortunately, for technical reasons, it is not possible to return or exchange such items via the MARC O'POLO Online Shop.

    How are returns refunded?

    As soon as your return has been received by our Customer Service, we will refund the full amount to your bank account. If you did not include your banking details (IBAN, Bic, Credit Institution and Name) with the returned goods, you can simply send them to us via email.

    Can I also return an article bought in the Online Shop at one of the branches?

    Unfortunately, due to technical reasons, the exchange of goods from the MARC O‘POLO Online Shop is not possible in local retail stores. Returning of goods that were bought from the MARC O'POLO Online Shop is free of charge. You will find the return slip in your package. If you have lost the slip, you can request a new slip from our Customer Service, by phone or email. You can hand in the pre-franked package with the return slip, to either the Deutsche Post or Hermes, regardless of which delivery service you selected for the delivery of your parcel. You will find the locations of our delivery partners on the homepages of the various service providers.

    How do exchanges function?

    At the moment, the automatic exchange of an article is not yet possible. If you would like an article that you have ordered in a different version, please re-order accordingly. You can simply return the unsuitable article together with the return slip, which you will find in your package.

    How can I check on the status of a return?

    Generally, a return can take up to 10 work days to process. As soon as we have received the return, you will be informed via email. Should our email not reach you within a reasonable timespan, please track your package by entering the tracking number, or alternatively, contact our Customer Service.

    Can I have an article repaired or cleaned?

    If the article you have bought needs to be repaired or cleaned, and you have questions in this regard, please feel free to contact us at any time. We will gladly help you to clear up any questions you might have. However, we do not offer repair or cleaning services.

    Are replacement items available?

    If you require any items to be replaced, please enquire at Customer Service. We cannot guarantee that we will always have exactly the item you require, but we will do our best to get the most appropriate item to you as quickly as possible. The usual replacement items are: buttons, zipper sliders (no complete zippers), snappers, studs, leather labels, logos for overstitching.

    Newsletter

    How do I subscribe to the Newsletter?
    What benefits does the Newsletter offer?

    Exclusive offers, promotions, styling tips, trends and newbies. Our Newsletter, which we send to our customers at regular intervals, offers all of these and more. Are you interested? Registering for the Newsletter is free, and you can unsubscribe any time.

    How do I unsubscribe to the Newsletter?

    You will find the necessary unsubscribe options directly in the Newsletter, in the bottom left-hand corner, by clicking on "Unsubscribe Newsletter", or in your Customer Account, under "Profile & Preferences", sub-point "Newsletter Settings". If you have any problems subscribing or unsubscribing, please contact Customer Service.

    Member program

    What is the MEMBERS program? MARC O’POLO Member

    As a MARC O'POLO MEMBER you become part of the MARC O'POLO story. All customers who register for the MEMBERS program online or in the store can collect bonus points for their purchases in participating stores and enjoy exclusive benefits. Further details can be found here.

    What advantages does the MEMBERS program offer?What advantages does the MEMBERS program offer?

    The MARC O'POLO MEMBERS program offers many exclusive benefits. With each purchase you collect bonus points, for which you receive shopping vouchers twice a year. With Reserve & Collect you can check and reserve the availability of your desired items in our stores at any time. With Click & Collect you can conveniently collect your online orders from a store near you. Orders in our online shop can be easily returned in our stores and with your customer account you have an overview of all purchases and orders at any time. An overview all benefits can be found here.

    How can I register for the MEMBERS program? How can I register for the member program?

    You can register directly in the MARC O'POLO online shop via "My Account" or in one of our participating branches. Simply select "Create new account", fill in all mandatory fields and then click on "Create account". After completing your registration, you will receive an email in which you must confirm your registration. After that your MEMBERS account is activated. MARC O'POLO requires the following mandatory data to open your personal customer account: Salutation, first name and surname, email address and postal address, date of birth and a password of your choice. You can also enter your telephone number to process your orders. We will use your telephone number to coordinate the time of delivery with you if necessary. We need your date of birth to verify that you are of age. The email address you enter and the password you choose will also serve as the access code for the customer account.

    How can I collect bonus points? How can I collect bonus points?

    With every purchase in one of our participating stores and the online shop you collect memberry bonus points. For every Euro of the price paid for the purchase, you will receive half (½) a memberry bonus point in the participating factory outlets and a full (1) memberry bonus point in the other participating stores.
    You will receive shopping vouchers sent to you by post twice a year, depending on the points collected.

    From 6400 memberries, 400 leu voucher (1200 leu minimum purchase value)
    From 3200 memberries, 300 leu voucher (1000 leu minimum purchase value)
    From 1600 memberries, 200 leu voucher (700 leu minimum purchase value)
    From 800 memberries, 100 leu voucher (350 leu minimum purchase value)
    From 1 memberry, 40 leu voucher (200 leu minimum purchase value)

    If you no longer wish to collect bonus points, you can simply change this in your account settings.

    Please note that it can take up to a maximum of 7 days for the points to be credited to your customer account. In addition, please note that returns with the corresponding value will be deducted retrospectively.

    How can I change my personal data? How can I change my personal data?

    In the personal area of your customer account you can update your data at any time and add further voluntary data, e.g. your preferred method of payment and shipping and manage your newsletter settings. You can also store an address book with different addresses that you want to use for your orders. You can also track the status or order history of the orders you have placed. You can change your data under "Profile & Preferences" and here under "Personal data". Now change the information you want and finally click on "Save changes".

    How do I reset my password? How do I reset my password?

    In the upper right corner of the online shop or under "My account" you will find a field with "Forgot password" in the login area. Select the button and enter the email address again. We will immediately send you an email with a new password which you can use to log in.

    How do I delete my MEMBERS account? How do I delete my member account?

    If you want to delete your customer account, that's a shame, but our customer service can help you. You can reach us via the contact details below.

    Where can I reorder a customer card? Where can I reorder a customer card?

    If you have lost or misplaced your MEMBERS customer card, you can order a new one from customer service. You can reach us via the contact details below.

    Which stores participate in the member program? Which stores participate in the MEMBERS program?

    You can take advantage of the MARC O'POLO Member benefits in all participating branches in Germany as well as in our online shop. An overview of the participating stores can be found in the store finder.

    How do cross-channel services work? Cross-Channel-Services

    As part of our MEMBERS program, we offer the following cross-channel services:

    • Click & Collect = buy your desired items online and pick them up at the store of your choice. Simply select the "Click & Collect" button under "Delivery address" as part of your online order and then the store to which you would like to have your items delivered. Shipping is free of charge and you have 10 days to pick up your item in store. Please note that items with a longer delivery period do not apply to Click&Collect orders. If you still would like to use the Click&Collect delivery option, please remove all items that require a longer delivery period.
    • Reserve & Collect = reserve your desired items online and buy them in your favourite store. You can see on the product page under the button "Add to shopping cart" whether your item is available in your favourite store and can then simply click on "Reserve in this store" to reserve it for 3 working days.
    • Instore Online-Order = order your favourite items that are already out of stock in the store online. If your desired item is no longer available in the store, simply ask our store staff.
    • Shopping appointment = you can arrange a private shopping appointment in participating stores by telephone, in which our employees take time to advise you individually.
    • Shop Online - Return Anywhere = exchange items ordered online in the store of your choice. You can return items ordered in our Marc O'Polo online shop to our store, from where your parcel will be returned directly to our online warehouse. The amount will then be refunded to you by our online shop – unfortunately it is not possible to receive your refund in one of our stores.

    What is the difference between the MEMBERS program and customer account? What is the difference between the member program and customer account?

    With the completion of a registration, your customer account is automatically part of the MEMBERS program. You can place orders with your customer account in our online shop and also take advantage of the member program such as collecting memberry bonus points. If you do not wish to collect memberry bonus points, you can deactivate this via your customer account under "Newsletter settings".

    What can I do in my customer account? What can I do in my customer account?

    In your customer account in the MARC O'POLO online shop you will find the following information or you can make the following settings: Information about how many points you have, overview of your orders, changes to your personal data, setting your preferred methods of payment, subscription and unsubscription to newsletters and bonus points, storage of your shipping and billing addresses, selection of your favourite store.

    Account

    What is a MARC O‘POLO Customer Account?

    If you are a registered customer of our Online Shop, you will receive detailed information on all of your orders and you will be able to conclude orders quickly and easily.

    How do I register as a customer?

    You can register as an Online Shop customer by clicking on the " My Account “ button in the top right-hand corner of the screen. Next, click on „Create a New Account“. Please fill out all the compulsory fields, and then click on "Open Account". In order to open a personal account for you, Marc O‘Polo requires the following compulsory data: Title, first and last names, email address and a password of your choice. When placing your order you can enter your postal address, date of birth and telephone number. We require your telephone number in case we need to contact you to arrange a suitable delivery time for your parcel. We require your date of birth in order to confirm that you are of age. After successful registration, you will receive an automatic confirmation via email. The email and password that you have entered also serve as your access data for your Customer Account.

    Can I change the data in my customer account?

    In the personal section of your Customer Account, you can update your data or enter additional voluntary data at any time e.g. set your preferred method of payment and delivery and manage your Newsletter settings. You can also set up an address book with various addresses that you want to use for your orders. You can also check the status and history of the orders you have placed here.

    You can change your data under the main point "Profile & Preferences" and the sub-point "Personal Data". Change the data as you choose, and then click on "Save Changes".

    How do I reset my password?

    You will find the "Forgot Password" button in the top right-hand corner of the Online Shop, or in the "Registration" field under "My Account". Click on it and re-enter the email address pertaining to your account. We will send you an email with a new password without delay. You can use this password to log in.

    How do I delete my customer account?

    We would find it a really sad if you decided to close your Customer Account, but should you choose to, our Customer Service can help you to do so. You can contact them at the contact information at the bottom of the page.

    Contact

    Contact Data

    If you have any questions regarding the MARC O’POLO Online Shop, please feel free to contact our colleagues at Customer Service any time at the contact details given below.

    Please direct any questions to:
    Marc O'Polo Online Shop
    Postfach 410104
    44271 Dortmund
    Deutschland
    Telephone: 00 800 10221022 (free)
    Telefax: +49 (0) 231 96677889
    E-Mail: customerservice@marc-o-polo.com

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