Service & Contact

Welcome to the service and contacts area of MARC O'POLO. In this section, you can easily and conveniently find replies to any questions you may have on our Online Shop. Simply type in a search word and you will immediately find the answer you need.

Back to main menu

Order

How do I use the search field?

The field where you can enter your search is at the top left corner of the screen. Thanks to our filter, you can ask questions about content such as:

  • Article numbers (e.g. 608015970185)
  • Colors (e.g. red, green etc.)
  • Product groups (e.g. T-shirts, jeans etc.)
  • Product categories (e.g. ladies)

What functions are available?

Use the filter function to narrow down the selection of products in a category optimally:

  • Price (sale, non-sale)
  • Color (blue, green, yellow,…)
  • Design (patterned, polka dots, striped,…)
  • Trouser length (short, long)
  • Sleeve length (short, 3/4, long)
  • Fit (regular, shaped, loose, slim,...)

What is the availability of the products?

If you finalize your order immediately after the article lands in your basket, there is a 99% chance that the article is available. If you leave some time between these two processes, it is possible that the article could already be sold out before you finalize your order. Placing an article in the basket does not represent automatic reservation thereof. If an article you have ordered is no longer available, our customer service team will inform you by email. Likewise, we will inform you via email when an article is available for order once more. Simply click on the correct size in our online shop, and a window will appear in which you have the option to select: "Inform me when the article is available". Then, enter your email address and we will let you know as soon as possible.

Is there a minimum order value?

In your country, the minimum order value at the MARC O'POLO Online Shop is the following:

  • Czech Republic:800 CZK
  • Estonia: 29,90€
  • Finland: 29,90€
  • Great Britain: 25 GBP
  • Ireland: 29,90€
  • Italy: 29,90€
  • Latvia: 29,90€
  • Lithuania: 29,90€
  • Luxemburg: 29,90€
  • Poland: 130 PLN
  • Sweden: 299 SEK
  • Slovakia: 29,90€
  • Slovenia: 29,90€
  • Spain: 29,90€

In the case of vouchers, the minimum order value could vary from that given here. In such cases, please take note of the text at the bottom of the voucher, which is marked by an asterisk. It will inform you accordingly.

Why can't I finalize my order?

In rare cases, you might be unable to finalize your order because the address given is unknown to us. Our Customer Service would be glad to help you by registering the address. However, until then, you will be unable to purchase on account, but you can use other safe payment methods.

Do I get an order confirmation?

Certainly. Once your order has been finalized, we will send you a detailed confirmation by email, including all the information relating to your order.

Can I cancel an order that has already been confirmed?

Unfortunately, an order that has already been concluded cannot be cancelled. We process each concluded order without delay, because we naturally want to send you the items you have chosen as quickly as possible. However, if you do decide that you no longer want the order you have concluded, you can simply return the goods once you receive them. You will find the appropriate return label in your package.

Can I combine several orders?

It is not possible to manually combine two or more orders once they have been concluded, because the first order/orders are already being processed in the warehouse by the time the next order/orders go through. We do not want to delay the processing of orders, because we want to get your orders to you as quickly as possible.

Can I order on the phone?

Of course, you can also place your orders via our Customer Service, by phone (in English), provided that you have a Customer Account. If you don't have a Customer Account, our Customer Service will open one for you during the phone call. The delivery address must be the same as the address on the account.

How can I place an order from a foreign country?

At the moment, the MARC O‘POLO Online Shop is available in the following countries: Germany, Austria, Switzerland, Belgium, Netherlands, France, Sweden, Poland, Finland, Great Britain, Spain, Italy, Luxemburg, Estonia, Latvia, Lithuania, Czech Republic, Ireland, Slovakia and Slovenia. You can change the country in our Online Shop by clicking the bar in the top left-hand corner of the screen. Please select the appropriate Online Shop. It is very important that you always enter the address to which the order must be sent.

Size Charts

Women’s Tops

Women / T-Shirts / Tops

Int. Size Size Chest (in cm) Waist (in cm) Hips (in cm)
XS 34 82-86 62-66 89-93
S 36 86-90 66-70 93-97
M 38 90-94 70-74 97-101
M/L 40 94-98 74-78 101-105
L 42 98-102 78-82 105-109
XL 44 102-106 82-86 109-113

How to measure correctly

Size ChartWomen / T-Shirts / Tops

For accurate results, please take measurements in underwear.

01

Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.

02

Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.

03

Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?

If your size lies between the measurements listed in the size chart, please select the larger size.

Does not fit?

Return any unworn, unwashed and unaltered item that does not fit within 30 days.

Women’s Bottoms

Women / Trousers

Int. Size EU Size Inch size (width) Waist (in cm) Hips (in cm)
XXS 32 25 58-62 85-89
XS 34 26/27 62-66 89-93
S 36 28/29 66-70 93-97
M 38 30 70-74 97-101
L 40 31/32 74-78 101-105
XL 42 33 78-82 105-109
XXL 44 34 82-86 109-113

How to measure correctly

Size Chart Women / Trousers

For accurate results, please take measurements in underwear.

01

Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.

02

Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.

03

Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?

If your size lies between the measurements listed in the size chart, please select the larger size.

Does not fit?

Return any unworn, unwashed and unaltered item that does not fit within 30 days.

Women's Shoes

Women / Shoes

Shoe Size Shoe Size UK
36 3,5
37 4
37,5 4,5
38 5
38,5 5,5
39 6
40 6,5
40,5 7
41 7,5
42 8
Women's Lingerie

Women Underwear

Int. Size EU Size Bra size Underbust measurement (in cm) Chest (in cm)
Cup A Cup B Cup C Cup D
XS 34-36 65 63-67 77-79 79-81 81-83 83-85
S 36-38 70 68-72 82-84 84-86 86-88 88-90
M 38-40 75 73-77 87-89 89-91 91-93 93-95
L 40-42 80 78-82 92-94 94-96 96-98 98-100
XL 42-44 85 83-87 97-99 99-101 101-103 103-105
XXL 44-46 90 88-92 102-104 104-106 106-108 108-110

How to measure correctly

Größentabelle Damen Unterbekleidung

Please take measurements undressed

01

Determining cup size - Place the tape measure at the fullest part of your bust and under your arms and take it along the shoulder blades around the body. The tape measure should be at the same height front and back. The tape measure should be loose so that the bust is not compressed.

02

Underbust measurement - Place the tape measure directly beneath your bust and arms and take it along the shoulder blades around the body. The tape measure should fit snugly but still allow you to breathe normally.

Between sizes?

If your size lies between the measurements listed in the size chart, please select the larger size.

Does not fit?

Return any unworn, unwashed and unaltered item that does not fit within 30 days.

Women’s Swimwear

Women / Swimwear

Int. Size EU Size Underbust measurement (in cm) Chest (in cm)
Cup A Cup B Cup C Cup D
XS 34 64-67 78-80 80-82 82-84 84-86
S 36 68-71 82-84 84-86 86-88 88-90
M 38 72-75 86-88 88-90 90-92 92-94
L 40 76-79 90-92 92-94 94-96 96-98
XL 42 80-83 94-96 96-98 98-100 100-102
XXL 44 84-88 98-100 100-102 102-104 104-106

How to measure correctly

Size Chart Women / Swimwear

Please take measurements undressed.

01

Determining cup size - Place the tape measure at the fullest part of your bust and under your arms and take it along the shoulder blades around the body. The tape measure should be at the same height front and back. The tape measure should be loose so that the bust is not compressed.

02

Underbust measurement - Place the tape measure directly beneath your bust and arms and take it along the shoulder blades around the body. The tape measure should fit snugly but still allow you to breathe normally.

Between sizes?

If your size lies between the measurements listed in the size chart, please select the larger size.

Does not fit?

Return any unworn, unwashed and unaltered item that does not fit within 30 days.

Men’s Tops

Men / Shirts

Int. Size Size Chest (in cm) Hips (in cm)
XS 44 90 91
S 46 94 95
M 48 98 99
M/L 50 102 103
L 52 106 107
XL 54 110 111
XL/XXL 56 114 115
XXXL 58 118 119

Shirts Regular Fit

Int. Size Neck (in cm) Chest (in cm) Hips (in cm)
XS 36/37 106 96
S 38 110 100
M 39/40 116 106
L 41/42 122 112
XL 43/44 128 118
XXL 45/46 134 124
3XL 47 140 130

Shirts Shaped Fit

Int. Size Neck (in cm) Chest (in cm) Hips (in cm)
XS 36/37 100 87
S 38 104 91
M 39/40 110 97
L 41/42 116 103
XL 43/44 122 109
XXL 45/46 128 115
3XL 47 134 121

Shirts Slim Fit

Int. Size Neck (in cm) Chest (in cm) Hips (in cm)
XS 36/37 98 85
S 38 102 89
M 39/40 108 95
L 41/42 114 101
XL 43/44 120 107
XXL 45/46 126 113
3XL 47 132 120

How to measure correctly

Size Chart Men / Shirts

For accurate results, please take measurements in underwear.

01

Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.

02

Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.

03

Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?

If your size lies between the measurements listed in the size chart, please select the larger size.

Does not fit?

Return any unworn, unwashed and unaltered item that does not fit within 30 days.

Men’s Bottoms

Men / Trousers

Int. size EU size Inch size (width) Waist (in cm) Hips (in cm)
S 44 29 77-81 89-93
S/M 46 30 81-85 93-97
M 48 31/32 85-89 97-101
L 50 33 89-93 101-105
L/XL 52 34 93-97 105-109
XL 54 36 97-101 109-113
XXL 56 38 101-105 113-117
XXXL 58 40 105-109 117-121

How to measure correctly

Size Chart Mens Trousers

For accurate results, please take measurements in underwear.

01

Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.

02

Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?

If your size lies between the measurements listed in the size chart, please select the larger size.

Does not fit?

Return any unworn, unwashed and unaltered item that does not fit within 30 days.

Men's Shoes

Men / Shoes

Shoe size Shoe size UK
40 6,5
41 7,5
42 8
43 9
44 9,5
45 10,5
46 11
Junior

Junior

Size Age (years) Height (in cm) Hat size
98 3-4 98 53
104 4-5 104  
110 5-6 110 55
116 6-7 116  
122 7-8 122 57
128 8-9 128  
134 9-10 134  
140 10-11 140  
146 11-12 146  
152 12-13 152  
158   158  
164   164  
170   170  
176   176  
Baby

Baby

Size Age (months) Height (in cm) Hat size
56 0-4 56 39
62 4-5 62 41
68 5-6 68 43
74 6-9 74 45
80 9-12 80 47
86 12-18 86 49
92 18-24 92 51

Payment

Which credit cards are accepted?

In your country we accept the following credit cards:

  • Visa
  • Mastercard
  • Amex*

*except Czech Republic, Poland and Great Britain.

Do I get a confirmation of payment?

Once your payment has been received on our side, we will send you a confirmation by email.

How can I get a copy of an invoice?

Do you need a copy of an invoice? Certainly! Our Customer Service can send you a copy any time. Please contact us via the contact details below. Please keep your order and customer numbers ready.

What happens in the case of credit card abuse?

For optimal protection of your personal data, we have secured the entire checkout section according to the latest technological standards ("SSL Technology"). Should any credit card abuse by an unauthorized person occur in spite of this, you can lodge an objection with your credit card institution. In the case of abuse, you will be reimbursed. As a rule, the credit card institutions take over all of the costs.

SHIPPING & DELIVERY

Where do I enter the delivery address?

Please enter the delivery address of your choice in the Delivery section when concluding your order. If you wish to use a different delivery address, pleases enter this accordingly. Please check the box beside "Different Delivery Address".

In very rare cases, you might be unable to finalize your order, because the address you have given is unknown to us. Our Customer Service will gladly to help you by taking down the new address details.

Do I get a shipping confirmation and delivery status for my order?

You will receive the good news that your package is on its way to you in an email from us. You will also receive the tracking number for your package in this email. You can use this tracking number to check the status of your delivery on the homepage of the shipping service at any time.

Which shipping services are available and how long is the delivery time?

It is very important to us that you receive your order on time and undamaged. For international deliveries, we have had the best experiences with DHL Worldwide Package, and in Sweden, with UPS Saver. As a rule, we deliver your order within 3-5 work days (as long as your order is received by 12:00, from Monday to Friday). Please note that it can take a while before the tracking link becomes active.

What are the delivery costs?

Generally, the following delivery charges apply in your country:

  • Czech Republic: 240 CZK
  • Estonia: 8,95 €
  • Finland: 8,95 €
  • Great Britain: 7,50 GBP
  • Ireland: 8,95 €
  • Italy: 8,95 €
  • Latvia: 8,95 €
  • Lithuania: 8,95 €
  • Luxemburg: 8,95 €
  • Poland: 40 PLN
  • Sweden: 70 SEK
  • Slovakia: 8,95 €
  • Slovenia: 8,95 €
  • Spain: 8,95 €
  • The costs are independent of the total value of the order and the method of payment. If you return the complete package, you will be fully reimbursed for the delivery charges . Unfortunately, this is not possible in the case of a return of part of the order.

    What do I do if I receive the incorrect article, or one that is defective/dirty?

    If you have received the wrong article, please return it. Please write an appropriate comment on the return slip. In no case will there be an automatic exchange of the article. Please reorder accordingly. (Please enter the following on the return slip: Reason for Return 1 if the wrong article was sent, and Reason for Return 7 if the article is damaged or dirty).

    What do I do if I receive an incorrect , incomplete or damaged delivery?

    If you receive a package that you did not order, please refuse to accept the delivery. If you have already accepted the package, please write an appropriate comment, stating that you did not order the goods/received the wrong package on the return slip, and return the package to us.
    If your package was damaged during the delivery process, please be sure to record the damage by means of photos.
    Upon opening the damaged package, please check whether the order is complete and that nothing has been stolen. In this case, please contact us. Photos of the damaged box and the incomplete order are also verfy useful in this case.

    My package was not delivered?

    Normally, your order should be delivered to the address you have given within 3-5 work days. If you are still waiting for your package five work days after confirmation of your order, please first check the following:

    • - The delivery status, using the tracking number that was sent to you via email.
    • - Whether the address you gave was correct.
    • - Whether a neighbor has accepted the package on your behalf.
    • - Whether the package is waiting for you at your nearest post office.

    If you have done all of the above, and still don't know where your parcel is, please contact our Customer Service.

    How do I change my delivery address?

    Unfortunately, as soon as you have clicked the "Order Now" button during the ordering process, we can no longer change the delivery address.

    RETURNS & COMPLAINTS

    How can I return an article?

    If you decide that you don't like the items you ordered, or if they do not fit, you can return them within the time limits specified below.

    Goods from the MARC O'POLO Online Shop:
    Goods that are bought from the MARC O'POLO Online Shop can only be returned to the MARC O'POLO Online Shop. The time limit in this case is 30 days from the date of purchase. Please return the article to us, including the delivery note, which you will find in the package. Please enter the reasons for the return on the delivery note.

    You can print out a returnlabel for the free return of your package via the following link:

  • Return label Czech Republic
  • Return label Estonia
  • Return label Finland
  • Return label Great Britain
  • Return label Ireland
  • Return label Italy
  • Return label Latvia
  • Return label Lithuania
  • Return label Luxemburg
  • Return label Poland
  • Return label Sweden
  • Return label Slovakia
  • Return label Slovenia
  • Return label Spain


    • 1. Go to the link above and click on your country
    • 2. Enter your details and click next. Open the PDF and print your return label
    • 3. Pack your items and include the completed delivery note. Attach the return label to the box
    • 4. From your local post office return the products within 30 days. Keep your proof of postage

    You will find the legal details with regard to your Right of Revocation under Item 6 of our General Terms and Conditions which you will find here.

    Goods from a MARC O'POLO branch:
    Articles that have been bought from a MARC O'POLO branch can be returned to an physical MARC O'POLO branch within 14 days of purchase. Unfortunately, for technical reasons, it is not possible to return or exchange such items via the MARC O'POLO Online Shop.

    How do I get a refund for returned goods?

    If you have paid for the goods by credit card, we will credit the relevant amount to your credit card account.

    Do you accept complaints?

    At MARC O’POLO, we place a lot of emphasis on quality. However, in rare cases, an article might fail to meet our stringent standards. Should this apply in the case of one of the articles you have received, we would like to apologize for the inconvenience. Naturally, you can return such an item free of charge within two years.

    Goods from the MARC O'POLO Online Shop:
    Goods that are bought from the MARC O'POLO Online Shop can only be returned to the MARC O'POLO Online Shop. The time limit in this case is 30 days from the date of purchase. Please return the article to us, including the delivery note, which you will find in the package. Please enter the reasons for the return on the delivery note.

    You can print out your own returnlabel for the return of the package to us. Please use the following link:

  • Return label Czech Republic
  • Return label Estonia
  • Return label Finland
  • Return label Great Britain
  • Return label Ireland
  • Return label Italy
  • Return label Latvia
  • Return label Lithuania
  • Return label Luxemburg
  • Return label Poland
  • Return label Sweden
  • Return label Slovakia
  • Return label Slovenia
  • Return label Spain


    • 1. Go to the link above and click on your country
    • 2. Enter your details and click next. Open the PDF and print your return label
    • 3. Pack your items and include the completed delivery note. Attach the return label to the box
    • 4. From your local post office return the products within 30 days. Keep your proof of postage

    You will find the legal details with regard to your Right of Revocation under Item 6 of our General Terms and Conditions which you will find here.

    Goods from a MARC O'POLO branch:
    Articles that have been bought from a MARC O'POLO branch can be returned to an physical MARC O'POLO branch within 14 days of purchase. Unfortunately, for technical reasons, it is not possible to return or exchange such items via the MARC O'POLO Online Shop.

    How are returns refunded?

    As soon as your return has been received by our Customer Service, we will refund the full amount to your bank account. If you did not include your banking details (IBAN, Bic, Credit Institution and Name) with the returned goods, you can simply send them to us via email.

    Can I also return an article bought in the Online Shop at one of the branches?

    Unfortunately, due to technical reasons, the exchange of goods from the MARC O‘POLO Online Shop is not possible in local retail stores. Returning of goods that were bought from the MARC O'POLO Online Shop is free of charge. You will find the return slip in your package. If you have lost the slip, you can request a new slip from our Customer Service, by phone or email. You can hand in the pre-franked package with the return slip, to either the Deutsche Post or Hermes, regardless of which delivery service you selected for the delivery of your parcel. You will find the locations of our delivery partners on the homepages of the various service providers.

    How do exchanges function?

    At the moment, the automatic exchange of an article is not yet possible. If you would like an article that you have ordered in a different version, please re-order accordingly. You can simply return the unsuitable article together with the return slip, which you will find in your package.

    How can I check on the status of a return?

    Generally, a return can take up to 10 work days to process. As soon as we have received the return, you will be informed via email. Should our email not reach you within a reasonable timespan, please track your package by entering the tracking number, or alternatively, contact our Customer Service.

    Can I have an article repaired or cleaned?

    If the article you have bought needs to be repaired or cleaned, and you have questions in this regard, please feel free to contact us at any time. We will gladly help you to clear up any questions you might have. However, we do not offer repair or cleaning services.

    Are replacement items available?

    If you require any items to be replaced, please enquire at Customer Service. We cannot guarantee that we will always have exactly the item you require, but we will do our best to get the most appropriate item to you as quickly as possible. The usual replacement items are: buttons, zipper sliders (no complete zippers), snappers, studs, leather labels, logos for overstitching.

    Newsletter

    How do I subscribe to the Newsletter?
     
    What benefits does the Newsletter offer?

    Exclusive offers, promotions, styling tips, trends and newbies. Our Newsletter, which we send to our customers at regular intervals, offers all of these and more. Are you interested? Registering for the Newsletter is free, and you can unsubscribe any time.

    How do I unsubscribe to the Newsletter?

    You will find the necessary unsubscribe options directly in the Newsletter, in the bottom left-hand corner, by clicking on "Unsubscribe Newsletter", or in your Customer Account, under "Profile & Preferences", sub-point "Newsletter Settings". If you have any problems subscribing or unsubscribing, please contact Customer Service.

    Member-Programm

    Was ist das Member-Programm?MARC O’POLO for Member

    Als MARC O’POLO Member werden Sie Teil der MARC O’POLO Story. Alle Kunden die sich für das Member-Programm online oder im Store anmelden können für Ihre Einkäufe in teilnehmenden Stores Bonuspunkte sammeln und exklusive Vorteile genießen. Weitere Details finden Sie hier.

    Welche Vorteile bietet das Member-Programm?Vorteile des Member-Programms

    Das MARC O’POLO Member-Programm bietet viele exklusive Vorteile. Mit jedem Einkauf sammeln Sie Bonuspunkte, für die Sie zweimal im Jahr Einkaufsgutscheine erhalten. Mit Reserve & Collect können Sie jederzeit die Verfügbarkeit Ihrer Wunschartikel in unseren Filialen prüfen und reservieren. Mit Click & Collect holen Sie Ihre Online Bestellungen ganz bequem in einem Store in Ihrer Nähe ab. Bestellungen in unserem Online Shop können Sie ganz einfach in unseren Stores zurückgeben und mit Ihrem Kundenkonto haben Sie jederzeit alle Einkäufe und Bestellungen im Überblick. Eine Übersicht aller Vorteile finden Sie hier.

    Wie kann ich mich zum Member-Programm anmelden?Anmeldung zum Member-Programm

    Sie können sich direkt im MARC O’POLO Online Shop über „Mein Konto“ oder in einer unserer teilnehmenden Filialen anmelden. Wählen Sie einfach „Neues Konto erstellen“, füllen alle Pflichtfelder aus und klicken Sie anschließend auf „Konto eröffnen“. Nach Abschluss Ihrer Anmeldung erhalten Sie eine eMail, in der Sie Ihre Anmeldung bestätigen müssen. Danach ist Ihr Member-Konto freigeschaltet. Für die Eröffnung Ihres persönlichen Kundenkontos benötigt MARC O’POLO nachfolgende Pflichtdaten: Anrede, Vor- und Nachnamen, E-Mail- sowie Post-Adresse, Geburtsdatum sowie ein frei wählbares Passwort. Zur Abwicklung Ihrer Bestellungen können Sie zudem auch Ihre Telefonnummer hinterlegen. Ihre Telefonnummer verwenden wir, um mit Ihnen gegebenenfalls den Zeitpunkt unserer Lieferung abzustimmen. Ihr Geburtsdatum benötigen wir zur Überprüfung Ihrer Volljährigkeit. Die von Ihnen angegebene E-Mail-Adresse und das von Ihnen gewählte Passwort dienen gleichzeitig als Zugangskennung für das Kundenkonto.

    Wie kann ich Bonuspunkte sammeln?Bonuspunkte sammeln

    Mit jedem Einkauf in einem unserer teilnehmenden Stores und im Online Shop sammeln Sie Memberry-Bonuspunkte. Für jeden Euro des für den Einkauf bezahlten Preises wird Ihnen in den teilnehmenden Factory-Outlets ein halber (½) Memberry-Bonuspunkt, in den übrigen teilnehmenden Stores ein voller (1) Memberry-Bonuspunkt gutgeschrieben.
    Zweimal im Jahr erhalten Sie, abhängig von den gesammelten Punkten Einkaufsgutscheine, die Sie von uns per Post-Versand zugeschickt bekommen.

    Ab 1.600 Memberries 80-€-Gutschein (ab 250 € Mindesteinkaufswert)
    Ab 800 Memberries 60 -€-Gutschein (ab 200 € Mindesteinkaufswert)
    Ab 400 Memberries 40- €-Gutschein (ab 150 € Mindesteinkaufswert)
    Ab 200 Memberries 20 -€-Gutschein (ab 75 € Mindesteinkaufswert)
    Ab 1 Memberry 10 -€-Gutschein (ab 50 € Mindesteinkaufswert)

    Wenn Sie keine Bonuspunkte mehr sammeln möchten, können Sie dies einfach unter Ihren Einstellungen im Kundenkonto ändern.

    Wie kann ich meine persönlichen Daten ändern?Daten ändern

    Im persönlichen Bereich Ihres Kundenkontos können Sie Ihre Angaben jederzeit aktualisieren und um weitere freiwillige Daten ergänzen, z.B. Ihre bevorzugte Zahlungs- und Versandart einstellen sowie Ihre Newsletter-Einstellungen verwalten. Zudem können Sie ein Adressbuch mit unterschiedlichen Anschriften hinterlegen, die Sie für Ihre Bestellungen verwenden möchten. Auch den Status oder die Auftragshistorie der von Ihnen getätigten Bestellungen können Sie nachvollziehen. Ihre Daten ändern Sie im Oberpunkt „Profil & Präferenzen“ und hier im Unterpunkt „Persönliche Daten“. Ändern Sie nun die von Ihnen gewünschten Angaben und klicken Sie abschließend auf „Änderungen speichern“.

    Wie setze ich mein Passwort zurück?Passwort zurücksetzen

    Rechts oben im Online Shop oder unter "Mein Konto“ finden Sie im Bereich Anmeldung ein Feld mit "Passwort vergessen". Wählen Sie den Button aus und geben Sie die hinterlegte E-Mail-Adresse erneut ein. Wir senden Ihnen umgehend eine E-Mail mit neuem Passwort zu, mit dem Sie sich einloggen können.

    Wie lösche ich mein Member-Kundenkonto?Konto löschen

    Sollten Sie Ihr Kundenkonto löschen wollen, ist das zwar sehr schade, aber unser Kundenservice kann Ihnen dabei helfen. Sie erreichen diesen unter den unten angegebenen Kontaktdaten.

    Wo kann ich eine Kundenkarte nachbestellen?Kundenkarte nachbestellen

    Wenn Sie Ihre Member-Kundenkarte verloren oder verlegt haben, können Sie eine neue Karte über den Kundenservice nachbestellen. Sie erreichen diesen unter den unten angegebenen Kontaktdaten.

    Welche Stores nehmen am Member-Programm teil?Store-Teilnahme

    Die Vorteile von MARC O'POLO Member können Sie in allen teilnehmenden Filialen in Deutschland sowie in unserem Online Shop nutzen. Eine Übersicht der teilnehmenden Stores finden Sie im Storefinder.

    Wie funktionieren die Cross-Channel-Services?Cross-Channel-Services

    Im Rahmen unseres Member-Programms bieten wir folgende Cross-Channel-Services an:

    • Click & Collect = Ihre Wunschartikel online kaufen und im Store Ihrer Wahl abholen. Wählen Sie hierzu einfach im Rahmen Ihrer Online-Bestellung unter dem Punkt „Lieferadresse“ den Button „Click & Collect“ und danach den Store, in den Sie Ihre Artikel liefern lassen möchten. Der Versand hierbei ist kostenfrei und Sie haben 10 Tage Zeit, Ihren Artikel im Store abzuholen.
    • Reserve & Collect = Ihre Wunschartikel online reservieren und im Lieblingsstore kaufen. Sie sehen auf der Produktseite unter dem Button „In den Warenkorb“, ob Ihr Artikel in Ihrem Lieblingsstore verfügbar ist und können diesen dann ganz einfach per Klick auf „In diesem Store reservieren“ für 3 Werktage zurücklegen lassen.
    • Instore Online-Order = Im Store bereits vergriffene Lieblingsteile vor Ort online nachbestellen. Fragen Sie hierzu einfach bei unseren Store-Mitarbeitern nach, wenn Ihr Wunschartikel im Store nicht mehr verfügbar sein sollte.
    • Shopping Termin = Sie können in teilnehmenden Stores telefonisch einen Private Shopping Termin vereinbaren, in dem sich unsere Mitarbeiter Zeit nehmen, um Sie individuell zu beraten.
    • Shop Online – Return Anywhere = Online bestellte Artikel auch im Store Ihrer Wahl umtauschen. In unserem Marc O’Polo Online Shop bestellte Artikel können Sie in unseren Store zurückgeben, von dort wird Ihr Paket direkt an unser Online-Lager zurückgeschickt. Der Betrag wird Ihnen dann von unserem Online Shop zurückerstattet, eine Auszahlung in unserem stationären Stores ist leider nicht möglich.

    Was ist neu im Member-Programm?Neuheiten im Member-Programm

    Im neuen Marc O’Polo Member-Programm erhalten Sie ab März 2019 für jeden Euro, den Sie bei uns einkaufen, wertvolle Bonuspunkte-Gutscheine. Außerdem haben wir unsere Cross-Channel-Services überarbeitet und die Kundenkonten zusammengelegt, so dass Sie künftig alle Einstellungen zentral verwalten können. Was wir nicht mehr als expliziten Member-Service anbieten, ist der Änderungsservice. Natürlich können Sie aber Schneiderei-Services weiterhin individuell in Ihrem Marc O’Polo Store anfragen, unsere Store-Mitarbeiter werden Ihnen hierzu weiterhelfen.

    Was passiert mit meinem alten For Members Konto?Was passiert mit meinem alten For Members Konto?

    Da wir das alte Member-Programm ab dem 19.03.2019 nicht fortführen werden, ist für eine Nutzung von Member-Vorteilen eine neue Registrierung für MARC O'POLO MEMBERS auch dann erforderlich, wenn Sie im alten Programm bereits Member sind. Für Ihre bereits gesammelten Punkte erhalten Sie bei Abschluss Ihrer Registrierung bis zum 07.04.2019einen entsprechenden Bonuspunkte-Gutschein, bei einer Registrierung nach dem 07.04.2019 erhalten Sie unseren Willkommensgutschein. Waren Sie bisher noch nicht als Member registriert, besitzen aber ein Kundenkonto im MARC O'POLO Online-Shop, wird dieses Konto ab dem 19.03.2019 Bestandteil von MARC O'POLO MEMBERS. Für eine weitere Nutzung des Kundenkontos einschließlich der Vorteile des Members-Programms ist eine Registrierung für MARC O'POLO MEMBERS erforderlich.

    Welche Services aus dem alten For Members Programm wird es nicht mehr geben?Services, die es nicht mehr geben wird

    Die folgenden Services aus dem alten Programm werden nicht mehr standardmäßig angeboten: Änderungsschneiderei und Lieferservice aus dem Store nach Hause. Sie können bei Bedarf aber gerne individuell auf den Store zugehen, um bspw. gewünschte Schneiderei-Änderungen mit unseren Store-Mitarbeitern zu besprechen. Ebenfalls nicht mehr verfügbar sind die unterschiedlichen Status-Level aus dem alten Programm (Comfort Status, Premium Status) inkl. der damit verbundenen Vorteile wie bspw. versandkostenfreie Lieferung.

    Was ist der Unterschied zwischen Member-Programm und Kundenkonto?Unterschiede zwischen Member-Programm und Kundenkonto

    Mit Abschluss einer Registrierung ist ihr Kundenkonto automatisch Teil des Member-Programms. Sie können mit Ihrem Kundenkonto in unserem Online-Shop Bestellungen tätigen und darüber hinaus die Vorteile aus dem Member-Programm wie bspw. Memberry-Bonuspunkte sammeln in Anspruch nehmen. Wenn Sie keine Memberry-Bonuspunkte sammeln möchten, können Sie dies über Ihr Kundenkonto unter „Newsletter Einstellungen“ deaktivieren.

    Was kann ich in meinem Kundenkonto machen?Was kann ich in meinem Kundenkonto machen?

    In Ihrem Kundenkonto im MARC O’POLO Online-Shop finden Sie folgende Informationen bzw. können Sie folgende Einstellungen vornehmen: Information zu Ihrem aktuellen Punktestand, Übersicht Ihrer Bestellungen, Änderung Ihrer persönlichen Daten, Einstellung Ihrer bevorzugten Zahlarten, An- und Abmeldung zu Newslettern und Bonuspunkten, Speicherung Ihrer Versand- und Rechnungsadressen, Auswahl Ihres Lieblingsstores.

    Account

    What is a MARC O‘POLO Customer Account?

    If you are a registered customer of our Online Shop, you will receive detailed information on all of your orders and you will be able to conclude orders quickly and easily.

    How do I register as a customer?

    You can register as an Online Shop customer by clicking on the " My Account “ button in the top right-hand corner of the screen. Next, click on „Create a New Account“. Please fill out all the compulsory fields, and then click on "Open Account". In order to open a personal account for you, Marc O‘Polo requires the following compulsory data: Title, first and last names, email address and a password of your choice. When placing your order you can enter your postal address, date of birth and telephone number. We require your telephone number in case we need to contact you to arrange a suitable delivery time for your parcel. We require your date of birth in order to confirm that you are of age. After successful registration, you will receive an automatic confirmation via email. The email and password that you have entered also serve as your access data for your Customer Account.

    Can I change the data in my customer account?

    In the personal section of your Customer Account, you can update your data or enter additional voluntary data at any time e.g. set your preferred method of payment and delivery and manage your Newsletter settings. You can also set up an address book with various addresses that you want to use for your orders. You can also check the status and history of the orders you have placed here.

    You can change your data under the main point "Profile & Preferences" and the sub-point "Personal Data". Change the data as you choose, and then click on "Save Changes".

    How do I reset my password?

    You will find the "Forgot Password" button in the top right-hand corner of the Online Shop, or in the "Registration" field under "My Account". Click on it and re-enter the email address pertaining to your account. We will send you an email with a new password without delay. You can use this password to log in.

    How do I delete my customer account?

    We would find it a really sad if you decided to close your Customer Account, but should you choose to, our Customer Service can help you to do so. You can contact them at the contact information at the bottom of the page.

    VOUCHERS & PROMOTIONS

    What kinds of vouchers are available?

    We offer a wide selection of vouchers:

    Promotion vouchers are either available for specific periods, with a general code, e.g. "Easter2016", "J58Mothersday2016" or "Promotionscarf". These vouchers can be redeemed along with any order that meets the requirements (minimum order value, ...) of the voucher, provided that it coincides with the promotion period. They cannot be combined with other vouchers.

    Individual vouchers are also available, e.g. birthday vouchers or Newsletter vouchers. These are intended specifically for you, as a particular individual. These vouchers can be redeemed along with any order that meets the requirements (minimum order value,...) of the voucher, provided that it coincides with the promotion period. They cannot be combined with other vouchers.

    How do I redeem a voucher?

    You can redeem your voucher in the final step of the ordering process. Please enter the exact voucher code in the "Enter Code" field. You will find this under Point 4 of the ordering process, Payment & Summary. Finally, click on the "Check and Redeem Code" button.

    What do I do if my voucher code doesn't work?

    First, check that you have entered the code correctly. Remember to include capitalization, special characters and hyphens, as they appear on the voucher. There are no spaces in the codes. Please note that the voucher cannot be combined with other vouchers. Only one voucher can be activated per order.

    Don't forget that a voucher can lose its validity. In the case of individual vouchers, (e.g. birthdays or Newsletter subscription vouchers), please check whether the voucher has already been redeemed. Please also check that the code has been entered correctly and that the minimum order value has been met.

    In the case of a promotional voucher (e.g. Easter2016, etc.), please check that the criteria for redeeming the voucher have been met, that the promotional period has not expired and that the minimum order value has been met. The same applies here: The voucher cannot be combined with other special offers.

    Should none of the above be the case, please feel free to contact Customer Service. Unfortunately, it is not possible for us to book off a voucher for an order that has already been finalized.

    Contact

    Contact Data

    If you have any questions regarding the MARC O’POLO Online Shop, please feel free to contact our colleagues at Customer Service any time at the contact details given below.

    Please direct any questions regarding the Marc O'Polo Group to:
    Marc O'Polo International GmbH
    Hofgartenstraße 1
    83071 Stephanskirchen
    Deutschland
    Telephone: +49 (0) 8036 90-0
    Telefax: +49 (0) 8036 90-1890
    E-Mail: Zentrale@marc-o-polo.de
    Internet: www.marc-o-polo.com

    Sorry, no results

    We are sorry, but were unable to find any results for your search word. Maybe one of the frequently asked questions might be of interest to you. Alternatively, please enter a new search.

    New search