Welcome to the service and contacts area of MARC O'POLO. In this section, you can easily and conveniently find replies to any questions you may have on our Online Shop. Simply type in a search word and you will immediately find the answer you need.
Sustainability has always been part of the Marc O’Polo DNA. Since 2008, we have voluntarily reported all our sustainability-related activities in a regular sustainability report. For Marc O’Polo, sustainability is more than just a trend. It’s an attitude. For over 50 years. We have defined ten pathways in our sustainability strategy. Each pathway reflects one distinct area for which we have formulated relevant action steps and aims. In the product area, we have set the goal for our Marc O’Polo Casual and Marc O’Polo DENIM brands to offer only products that fulfil our high sustainability standards by 2023. You can find more information here
In its collections, Marc O’Polo uses natural fibres from controlled organic farming. Many of our products with organically grown fibres are certified in accordance with the well-known textile standards Organic Content Standard (OCS) or Global Organic Textile Standard (GOTS). Furthermore, we offer products certified by the Responsible Wool Standard (RWS). The sheep’s wool for our RWS products comes from certified sheep farms that uphold the standards of animal welfare and environmental protection as well as practice the responsible and sustainable cultivation of farmland. All certified products are labelled with the respective seal on their care label as well as on the product page in the Marc O’Polo online shop.
The Marc O’Polo philosophy and the resulting material strategy always play a key role in the selection of materials. Sustainability and naturalness are central components of our brand core. We use natural fibres from controlled organic farming. Many of our products with organically grown fibres are certified in accordance with one of the well-known textile standards Organic Content Standard (OCS) and Global Organic Textile Standard (GOTS). In our collections, we also use sheep’s wool from farms with Responsible Wool Standard (RWS) certification. We do not use angora wool or real fur for animal welfare reasons. Down and feathers are reviewed by the independent institute IDFL. We only use leather from livestock animals (more information under FAQ 7). Marc O’Polo does not even consider the use of exotic leathers. As a member of the Leather Working Group (LWG), a lot of our products are made of leather that comes from LWG-certified tanneries (more information under FAQ 8).
We use sustainably regenerated cellulose fibres in the form of TENCEL™ lyocell and TENCEL™ modal as well as LENZING™ ECOVERO™ viscose, among others. Instead of virgin polyester (new material), we are increasingly using recycled polyester fibres which are primarily obtained from recycled PET bottles. In our outerwear collections, we use polyester padding from Thermore®, which is made of at least 50% recycled PET bottles. Alongside the natural fibres we use for the most part, we use synthetic fibres which are as sustainable as possible. You can find more information about all sustainable materials at https://www.marc-o-polo.com/inspiration/sustainability-journey-materials.html
Marc O’Polo has its products produced both in the EU and in third countries, with the majority of our suppliers based in China, India and Turkey. The respective country of origin is labelled on the care label of the product. We have been working closely with most of our suppliers for many years.
An essential part of the Marc O’Polo sustainability strategy is the manufacture of our products under humane working conditions. Marc O’Polo has been a member of the Fair Wear Foundation (FWF) since 2020. In the scope of an annual audit performed by the foundation – known as the Brand Performance Check – the purchasing practices of Marc O’Polo as well as other aspects of the company are evaluated and published. Marc O’Polo has also been a member of amfori – trade with purpose since 2009. As a part of this, binding social standards were defined. To monitor compliance with the amfori BSCI Code of Conduct and to develop possible improvements with suppliers in the scope of FWF membership, audits are conducted in the factories producing the products (primarily in high-risk countries). Furthermore, the FWF offers training programmes in the factories and a complaints mechanism for the workers.
Marc O’Polo started working with organic cotton as early as 2006 and established it as an essential material in its collections. The cotton used comes from controlled organic farming. For better quality soil. For the health of employees. Cultivated in crop rotation without genetically modified seeds, synthetic pesticides and fertilisers. Many of our products with organic cotton are already certified in accordance with the well-known textile standards Organic Content Standard (OCS) or Global Organic Textile Standard (GOTS). The respective seal on the care label as well as on our product page indicates whether a product is OCS- or GOTS-certified.
Marc O’Polo gets the independent institute IDFL (International Down & Feather Laboratory and Institute) to review the origin of the down and feathers used for its products in the scope of a supply chain traceability audit. With this initiative, we want to rule out the possibility that the animals used for our products are force-fed or that the down is plucked from the animals when still alive. Marc O’Polo down products labelled on the hangtag accordingly come from a supply chain which has been audited by the International Down & Feather Laboratory and Institute.
Marc O’Polo is a member of the Leather Working Group (LWG). The LWG exercises the strictest standards and is the most widely accredited organisation within the leather-manufacturing industry. Every Marc O’Polo product which is made of leather from a LWG-certified tannery is labelled accordingly on the label and on the product page in the online shop. Most of the leather we use is already sourced from LWG-certified tanneries today.
Marc O’Polo has refrained from real fur since 2005 and only uses faux fur made of synthetic fibres. To promote our stance on this subject, we at Marc O’Polo have made a binding commitment to renounce the use of fur by entering into the FUR FREE Alliance.
The responsible use of chemicals is an important component of our product responsibility strategy. For this reason, Marc O’Polo use cupro fibres that are produced in closed-loop systems. The chemicals used in the production process of the fibre are extracted and reused, meaning they cannot escape into the environment.
Marc O’Polo is based on the idea of using materials from nature. As such, we can look back on 50 years of experience with natural materials. This tradition defines our brand culture and influences our material selection to this very day, so that we currently do not offer any products labelled as vegan. In our accessories range, we offer products such as bags and belts made of vegetable-tanned leather. We are open to material innovations. We follow all relevant development and assess them based on quality, sustainability and compatibility with our philosophy.
Marc O’Polo is making increasing use of certified paper and cardboard as well as recycled foils as packaging material. Furthermore, we are currently reviewing different solutions for this. One big challenge in this regard is the consideration of different requirements across the full supply chain as well as the protection of the product during transport.
Marc O’Polo pursues the goal of avoiding air transport to a large extent. The proportion of sea freight already greatly outweighs the proportion of air freight, which is currently only used in exceptional cases. By avoiding air freight, we are able to further reduce our emissions.
The “01 Journey – 10 Pathways” sustainability strategy affects all areas of our company. Sustainable products, social responsibility & human rights, environment, supply chain traceability, stakeholder engagement, climate performance, transport & logistics, packaging, energy and people empowerment. All activities have been documented in our sustainability report since 2008. You can find more information on our future goals an measures relating to the ten pathways at https://www.marc-o-polo.com/de-de/inspiration/sustainability-journey-strategy.html
Marc O’Polo designates clothing products from the brands Casual and DENIM as “sustainable” when the primary fibres (outer fabric, filling, lining) are made of at least 80% sustainable material. For shoe products, this is the case when at least one of the three main components (upper, lining or outer sole) is made of at least 80% sustainable materials, and for accessories when at least the main material is made of at least 80% sustainable materials. The sustainable materials used can be found at https://www.marc-o-polo.com/de-de/inspiration/sustainability-journey-materials.html
Our DfC products are marked in the online shop and are flagged with "DESIGNED FOR CIRCULARITY. You can also find all DfC items in our category.
The development of DfC products already takes place in accordance with the Circular Design Criteria, which are developed by our partner circular.fashion, a leading transformation agency for circular textiles in Europe. This agency ultimately also checks compliance with the criteria, which are designed, among other things, for the durability of the clothing and compatibility with the processes in sorting and recycling plants. The composition of the main material but also the processing as well as trims and prints are taken into account here.
With the creation of DfC products, we have taken a first important step towards circular action. In order to be able to close the loop in the future, further measures, including take-back systems, are necessary. We have high expectations of the implementation of a takeback, so we are currently in the process of determining when and how a system can best be implemented.
Items purchased from Marc O’Polo online shop must be returned within 30 days of purchase.
Kindly include the delivery note in the return package and provide details regarding the reasons for the return.
Please use the returns portal, and have your order number and email address ready:
At Marc O'Polo, quality, impeccable workmanship and attention to detail are paramount. Although our standards are generally high, occasionally items may not meet them. In such cases, we apologize and offer you the opportunity to make a complaint.
Simply contact our customer service at service@marc-o-polo.com, quote your order number and briefly describe the defect.
For items from Marc O'Polo stores, you have the option of making a complaint in all stationary stores. Use our store finder to find your nearest Marc O'Polo store.
As soon as your return has been received by our Customer Service, we will refund the full amount to your bank account.
If you did not include your banking details (IBAN, Bic, Credit Institution and Name) with the returned goods, you can simply send them to us via E-Mail.
A return, complaint or exchange of goods from the Marc O'Polo online shop is unfortunately due to technical reasons not possible in local retail shops .
The return or complaint process for goods purchased from the Marc O'Polo online shop is free of charge.
Please follow the instructions under the question: "How can I return an item from the online shop?"
An automatic exchange of an item is not possible at the moment. If you would like an item you have received in a different version, you would have to order it again.
You can simply request the return documents for the item that does not fit via our returns portal.
To do this, please follow the instructions under the question above: "How can I return an item from the online shop?"
Generally, a return can take up to 15 work days to process.
As soon as we have received the return, you will be informed via E-Mail.
Should our email not reach you within a reasonable timespan, please track your package by entering the tracking number, or alternatively, contact our Customer Service via e-mail at: service@global-e.com
If you have any questions about cleaning or repairing your purchased item, please do not hesitate to contact us.
Please note, however, that we do not offer our own repair or cleaning service.
SAIZ is a tool with which you can determine your suitable dress size for the respective product category. This will then be suggested to you on the product page. Click on "Find size" above the size selection to open the window for SAIZ.
Your personalised size advisor SAIZ calculates your measurements based on your details, which are then compared with the exact article measurements. You will find the size advisor on many product pages. As soon as you have entered your details once, the recommended size will be suggested directly for the next product.
Our size advisor has precise item data such as information on the elasticity or width of a product. On the basis of more than 10,000 data, calculations are continuously collected, which lead to the correct size determination.
You can only use the SAIZ size advisor if you have accepted personalisation cookies. In addition, there are items, such as accessories or Marc O'Polo Junior products, which cannot be used for SAIZ.
For the appropriate category (tops, trousers, etc.) your data is stored in SAIZ. You therefore only have to enter them once and a recommended size will be suggested directly for the next product.
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|---|
| XXS | 32 | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 34 | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 36 | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 38 | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 40 | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 42 | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 44 | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| 46 | 111-117 | 91-97 | 118-124 | 60-64 | 40,3-42,3 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|---|
| XXS | 32 | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 34 | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 36 | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 38 | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 40 | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 42 | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 44 | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| 46 | 111-117 | 91-97 | 118-124 | 60-64 | 40,3-42,3 |
| Int. Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|
| XXS | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|---|
| XXS | 32 | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 34 | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 36 | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 38 | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 40 | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 42 | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 44 | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| 46 | 111-117 | 91-97 | 118-124 | 60-64 | 40,3-42,3 |
| Int. Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|
| XXS | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|---|
| XXS | 32 | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 34 | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 36 | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 38 | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 40 | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 42 | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 44 | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| 46 | 111-117 | 91-97 | 118-124 | 60-64 | 40,3-42,3 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|---|
| XXS | 32 | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 34 | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 36 | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 38 | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 40 | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 42 | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 44 | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| 46 | 111-117 | 91-97 | 118-124 | 60-64 | 40,3-42,3 |
| Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|
| XXS | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|---|
| XXS | 32 | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 34 | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 36 | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 38 | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 40 | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 42 | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 44 | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| 46 | 111-117 | 91-97 | 118-124 | 60-64 | 40,3-42,3 |
| Int. Size | DE Size | Waist (in cm) | Hips (in cm) | Inseam (in cm) |
|---|---|---|---|---|
| XXS | 32 | 58-62 | 85-89 | 75,5-82 |
| XS | 34 | 62-66 | 89-93 | 75,5-82 |
| S | 36 | 66-70 | 93-97 | 76-82 |
| M | 38 | 70-74 | 97-101 | 67-82 |
| L | 40 | 74-78 | 101-105 | 67-82 |
| XL | 42 | 78-82 | 105-109 | 67-82 |
| XXL | 44 | 82-88 | 109-115 | 67-82 |
| 46 | 88-94 | 115-121 | 67-82 |
| Int. Size | Jeans Size (W/L) | Width | Length | Waist (in cm) | Hips (in cm) | Inseam (in cm) |
|---|---|---|---|---|---|---|
| XXS | 25 W / 30 L | 25 | 30 | 59,3-61,7 | 86,3-88,7 | 71,1-76,0 |
| XS | 26 W / 30 L | 26 | 30 | 61,8-64,2 | 88,8-91,2 | 71,1-76,0 |
| XS | 27 w / 30 L | 27 | 30 | 64,3-66,7 | 91,3-93,7 | 71,1-76,0 |
| S | 28 W / 30 L | 28 | 30 | 66,8-69,2 | 93,8-96,2 | 71,1-76,0 |
| M | 29 W / 30 L | 29 | 30 | 69,3-71,7 | 96,3-98,7 | 71,1-76,0 |
| M | 30 W / 30 L | 30 | 30 | 71,8-74,2 | 98,8-101,2 | 71,1-76,0 |
| L | 31 W / 30 L | 31 | 30 | 74,3-76,7 | 101,3-103,7 | 71,1-76,0 |
| L | 32 W / 30L | 32 | 30 | 76,8-79,2 | 103,8-106,2 | 71,1-76,0 |
| XL | 33 W / 30 L | 33 | 30 | 79,3-81,7 | 106,3-108,7 | 71,1-76,0 |
| XL | 34 W / 30 L | 34 | 30 | 81,8-84,2 | 108,8-111,2 | 71,1-76,0 |
| XXL | 35 W / 30 L | 35 | 30 | 84,3-86,7 | 111,3-113,7 | 71,1-76,0 |
| XXL | 36 W / 30 L | 36 | 32 | 86,8-89,2 | 113,8-116,2 | 71,1-76,0 |
| XXS | 25 W / 32 L | 25 | 32 | 59,3-61,7 | 86,3-88,7 | 76,1-81,0 |
| XS | 26 W / 32 L | 26 | 32 | 61,8-64,2 | 88,8-91,2 | 76,1-81,0 |
| XS | 27 W / 32 L | 27 | 32 | 64,3-66,7 | 91,3-93,7 | 76,1-81,0 |
| S | 28 W / 32 L | 28 | 32 | 66,8-69,2 | 93,8-96,2 | 76,1-81,0 |
| M | 29 W / 32 L | 29 | 32 | 69,3-71,7 | 96,3-98,7 | 76,1-81,0 |
| M | 30 W / 32 L | 30 | 32 | 71,8-74,2 | 98,8-101,2 | 76,1-81,0 |
| L | 31 W / 32 L | 31 | 32 | 74,3-76,7 | 101,3-103,7 | 76,1-81,0 |
| L | 32 W / 32 L | 32 | 32 | 76,8-79,2 | 103,8-106,2 | 76,1-81,0 |
| XL | 33 W / 32 L | 33 | 32 | 79,3-81,7 | 106,3-108,7 | 76,1-81,0 |
| XL | 34 W / 32 L | 34 | 32 | 81,8-84,2 | 108,8-111,2 | 76,1-81,0 |
| XXL | 35 W / 32 L | 35 | 32 | 86,8-89,2 | 111,3-113,7 | 76,1-81,0 |
| XXL | 36 W / 32 L | 36 | 32 | 59,3-61,7 | 113,8-116,2 | 76,1-81,0 |
| XXS | 25 W / 34 L | 25 | 34 | 61,8-64,2 | 86,3-88,7 | 81,1-86,0 |
| XS | 26 W / 34 L | 26 | 34 | 64,3-66,7 | 88,8-91,2 | 81,1-86,0 |
| XS | 27 W / 34 L | 27 | 34 | 66,8-69,2 | 91,3-93,7 | 81,1-86,0 |
| S | 28 W / 34 L | 28 | 34 | 71,8-74,2 | 93,8-96,2 | 81,1-86,0 |
| M | 29 W / 34 L | 29 | 34 | 69,3-71,7 | 96,3-98,7 | 81,1-86,0 |
| M | 30 W / 34 L | 30 | 34 | 71,8-74,2 | 98,8-101,2 | 81,1-86,0 |
| L | 31 W / 34 L | 31 | 34 | 74,3-76,7 | 101,3-103,7 | 81,1-86,0 |
| L | 32 W / 34 L | 32 | 34 | 76,8-79,2 | 103,8-106,2 | 81,1-86,0 |
| XL | 33 W / 34 L | 33 | 34 | 79,3-81,7 | 106,3-108,7 | 81,1-86,0 |
| XL | 34 W / 34 L | 34 | 34 | 81,8-84,2 | 108,8-111,2 | 81,1-86,0 |
| XXL | 35 W / 34 L | 35 | 34 | 84,3-86,7 | 111,3-113,7 | 81,1-86,0 |
| XXL | 36 W / 34 L | 36 | 34 | 86,8-89,2 | 113,8-116,2 | 81,1-86,0 |
| Int. Size | DE Size | Waist (in cm) | Hips (in cm) | Inseam (in cm) |
|---|---|---|---|---|
| XXS | 32 | 58-62 | 85-89 | |
| XS | 34 | 62-66 | 89-93 | |
| S | 36 | 66-70 | 93-97 | |
| M | 38 | 70-74 | 97-101 | |
| L | 40 | 74-78 | 101-105 | |
| XL | 42 | 78-82 | 105-109 | |
| XXL | 44 | 82-88 | 109-115 | |
| 46 | 88-94 | 115-121 |
| Shoe Size | Shoe Size UK |
|---|---|
| 36 | 3,5 |
| 37 | 4 |
| 37,5 | 4,5 |
| 38 | 5 |
| 38,5 | 5,5 |
| 39 | 6 |
| 40 | 6,5 |
| 40,5 | 7 |
| 41 | 7,5 |
| 42 | 8 |
| Int. Size | EU Size | Underbust measurement (in cm) | Chest (in cm) Cup A | Chest (in cm) Cup B | Chest (in cm) Cup C | Chest (in cm) Cup D |
|---|---|---|---|---|---|---|
| XS | 34 | 64-67 | 78-80 | 80-82 | 82-84 | 84-86 |
| S | 36 | 68-71 | 82-84 | 84-86 | 86-88 | 88-90 |
| M | 38 | 72-75 | 86-88 | 88-90 | 90-92 | 92-94 |
| L | 40 | 76-79 | 90-92 | 92-94 | 94-96 | 96-98 |
| XL | 42 | 80-83 | 94-96 | 96-98 | 98-100 | 100-102 |
| XXL | 44 | 84-88 | 98-100 | 100-102 | 102-104 | 104-106 |
| Int. Size | EU Size | Bra Size | Underbust measurement (in cm) | Chest (in cm) Cup A | Chest (in cm) Cup B | Chest (in cm) Cup C | Chest (in cm) Cup D |
|---|---|---|---|---|---|---|---|
| XS | 34-36 | 65 | 63-67 | 77-79 | 79-81 | 81-83 | 83-85 |
| S | 36-38 | 70 | 68-72 | 82-84 | 84-86 | 86-88 | 88-90 |
| M | 38-40 | 75 | 73-77 | 87-89 | 89-91 | 91-93 | 93-95 |
| L | 40-42 | 80 | 78-82 | 92-94 | 94-96 | 96-98 | 98-100 |
| XL | 42-44 | 85 | 83-87 | 97-99 | 99-101 | 101-103 | 103-105 |
| XXL | 44-46 | 90 | 88-92 | 102-104 | 104-106 | 106-108 | 108-110 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference ( in cm) |
|---|---|---|---|---|---|---|
| XS | 44 | 88 - 92 | 76 - 80 | 89 - 93 | 58,5 - 62,5 | 35,9 - 37,3 |
| S | 46 | 92 - 96 | 80 - 84 | 93 - 97 | 06 - 64 | 37,4 - 38,8 |
| M | 48 | 96 - 101 | 84 - 89 | 97 - 102 | 61,5 - 65,5 | 38,9 - 40,3 |
| L | 50 | 101 - 107 | 89 - 95 | 102 - 108 | 63 - 67 | 40,4 - 41,8 |
| XL | 52 | 107 - 113 | 95 - 101 | 108 - 114 | 64,5 - 68,5 | 41,9 - 43,3 |
| XXL | 54 | 113 -119 | 101 - 107 | 114 - 120 | 66 - 70 | 43,4 - 44,8 |
| XXXL | 56 | 119 -125 | 107 - 113 | 120 - 126 | 67,5 - 71,5 | 44,9 - 46,3 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference ( in cm) |
|---|---|---|---|---|---|---|
| XS | 44 | 90 - 94 | 78 - 82 | 91 - 95 | 58,5 - 62,5 | 37,6 - 38,5 |
| S | 46 | 94 - 98 | 82 - 86 | 95 - 99 | 60 - 64 | 38,6 - 39,5 |
| M | 48 | 98 - 102 | 86 - 90 | 99 - 103 | 61,5 - 65,5 | 39,6 - 40,5 |
| L | 50 | 102 - 106 | 90 - 94 | 103- 107 | 63 - 67 | 40,6 - 41,5 |
| XL | 52 | 106 - 110 | 94 - 98 | 107 - 111 | 64 - 68 | 41,6 - 42,5 |
| XXL | 54 | 110 - 114 | 98 - 102 | 111 - 115 | 65 - 69 | 42,6 - 43,5 |
| XXXL | 56 | 114 - 118 | 102 - 106 | 115 - 119 | 66 - 70 | 43,6 - 44,5 |
| Int. Size | Size | Chest (in cm) | Hips (in cm) |
|---|---|---|---|
| XS | 44 | 90 | 91 |
| S | 46 | 94 | 95 |
| M | 48 | 98 | 99 |
| M/L | 50 | 102 | 103 |
| L | 52 | 106 | 107 |
| XL | 54 | 110 | 111 |
| XXL | 56 | 114 | 115 |
| XXXL | 58 | 118 | 119 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|---|
| XS | 44 | 90 - 94 | 78 - 82 | 91 - 95 | 59,3 - 63,3 | 35,9 - 37,3 |
| S | 46 | 94 -98 | 82 - 86 | 95 - 99 | 60,5 - 64,5 | 37,4 - 38,8 |
| M | 48 | 98 - 102 | 86 - 90 | 99 - 103 | 61,8 - 65.8 | 38,8 - 40,3 |
| L | 50 | 102 - 107 | 90 - 95 | 103 - 108 | 63 - 67 | 40,4 - 41,8 |
| XL | 52 | 107 - 113 | 95 - 101 | 108 - 114 | 63,5 - 67,5 | 41,9 - 43,3 |
| XXL | 54 | 11 - 119 | 101 - 107 | 114 - 120 | 64 - 68 | 43,4 - 44,8 |
| XXXL | 56 | 119 - 125 | 107 - 113 | 120 - 126 | 64,5 - 68,5 | 44,9 - 46,3 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|---|
| XS | 44 | 90 - 94 | 78 - 82 | 91 - 95 | 59,3 - 63,3 | 35,9 - 37,3 |
| S | 46 | 94 -98 | 82 - 86 | 95 - 99 | 60,5 - 64,5 | 37,4 - 38,8 |
| M | 48 | 98 - 102 | 86 - 90 | 99 - 103 | 61,8 - 65.8 | 38,8 - 40,3 |
| L | 50 | 102 - 107 | 90 - 95 | 103 - 108 | 63 - 67 | 40,4 - 41,8 |
| XL | 52 | 107 - 113 | 95 - 101 | 108 - 114 | 63,5 - 67,5 | 41,9 - 43,3 |
| XXL | 54 | 11 - 119 | 101 - 107 | 114 - 120 | 64 - 68 | 43,4 - 44,8 |
| XXXL | 56 | 119 - 125 | 107 - 113 | 120 - 126 | 64,5 - 68,5 | 44,9 - 46,3 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|---|
| XS | 44 | 90 - 94 | 78 - 82 | 91 - 95 | 59,3 - 63,3 | 35,9 - 37,3 |
| S | 46 | 94 -98 | 82 - 86 | 95 - 99 | 60,5 - 64,5 | 37,4 - 38,8 |
| M | 48 | 98 - 102 | 86 - 90 | 99 - 103 | 61,8 - 65.8 | 38,8 - 40,3 |
| L | 50 | 102 - 107 | 90 - 95 | 103 - 108 | 63 - 67 | 40,4 - 41,8 |
| XL | 52 | 107 - 113 | 95 - 101 | 108 - 114 | 63,5 - 67,5 | 41,9 - 43,3 |
| XXL | 54 | 11 - 119 | 101 - 107 | 114 - 120 | 64 - 68 | 43,4 - 44,8 |
| XXXL | 56 | 119 - 125 | 107 - 113 | 120 - 126 | 64,5 - 68,5 | 44,9 - 46,3 |
| Int. Size | Chest (in cm ) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck (in cm) |
|---|---|---|---|---|---|
| XS | 90-94 | 78-82 | 91-95 | 59,3-63,3 | 35,9-37,3 |
| S | 94-98 | 82-86 | 95-99 | 60,5-64,5 | 37,4-38,8 |
| M | 98-102 | 86-90 | 99-103 | 61,8-65,8 | 38,9-40,3 |
| L | 102-107 | 90-95 | 103-108 | 63-67 | 40,4-41,8 |
| XL | 107-113 | 95-101 | 108-114 | 63,5-67,5 | 41,9-43,3 |
| XXL | 113-119 | 101-107 | 114-120 | 64-68 | 43,4-44,8 |
| XXXL | 119-125 | 107-113 | 102-126 | 64,5-68,5 | 44,9-46,3 |
| Int. Size | Chest (in cm ) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck (in cm) |
|---|---|---|---|---|---|
| XS | 90-94 | 78-82 | 91-95 | 59,3-63,3 | 35,9-37,3 |
| S | 94-98 | 82-86 | 95-99 | 60,5-64,5 | 37,4-38,8 |
| M | 98-102 | 86-90 | 99-103 | 61,8-65,8 | 38,9-40,3 |
| L | 102-107 | 90-95 | 103-108 | 63-67 | 40,4-41,8 |
| XL | 107-113 | 95-101 | 108-114 | 63,5-67,5 | 41,9-43,3 |
| XXL | 113-119 | 101-107 | 114-120 | 64-68 | 43,4-44,8 |
| XXXL | 119-125 | 107-113 | 102-126 | 64,5-68,5 | 44,9-46,3 |
| Size (Width/Length) | Waist (in cm) | Hips (in cm) | Inseam (in cm) |
|---|---|---|---|
| 29 W / 30 L | 80,9 - 83,3 | 93,9 - 96,3 | 72,6 - 77,5 |
| 30 W / 30 L | 83.4 - 85,8 | 96,4 - 98,8 | 72,6 - 77,5 |
| 31 W / 30 L | 85,9 - 88,3 | 98,9 - 101,3 | 72,6 - 77,5 |
| 32 W / 30 L | 88,4 - 90,8 | 101,4 - 103,8 | 72,6 - 77,5 |
| 33 W / 30 L | 90,9 - 93,3 | 103,9 - 106,3 | 72,6 - 77,5 |
| 34 W / 30 L | 93,4 - 97 | 106,4 - 110 | 72,6 - 77,5 |
| 36 W / 30 L | 97,1 - 102 | 110,1 - 115 | 72,6 - 77,5 |
| 38 W / 30 L | 102,1 - 107 | 115,1 - 120 | 72,6 - 77,5 |
| 40 W / 30 L | 107,1 - 112 | 120,1 - 125 | 72,6 - 77,5 |
| 28 W / 32 L | 78,4 - 80,8 | 91,4 - 93,8 | 77,6 - 82,5 |
| 29 W / 32 L | 80,9 - 83,3 | 93,9 - 96,3 | 77,6 - 82,5 |
| 30 W / 32 L | 83.4 - 85,8 | 96,4 - 98,8 | 77,6 - 82,5 |
| 31 W / 32 L | 85,9 - 88,3 | 98,9 - 101,3 | 77,6 - 82,5 |
| 32 W / 32 L | 88,4 - 90,8 | 101,4 - 103,8 | 77,6 - 82,5 |
| 33 W / 32 L | 90,9 - 93,3 | 103,9 - 106,3 | 77,6 - 82,5 |
| 34 W / 32 L | 93,4 - 97 | 106,4 - 110 | 77,6 - 82,5 |
| 36 W / 32 L | 97,1 - 102 | 110,1 - 115 | 77,6 - 82,5 |
| 38 W / 32 L | 102,1 - 107 | 115,1 - 120 | 77,6 - 82,5 |
| 40 W / 32 L | 107,1 - 112 | 120,1 - 125 | 77,6 - 82,5 |
| 28 W / 34 L | 78,4 - 80,8 | 91,4 - 93,8 | 82,6 - 87,5 |
| 29 W / 34 L | 80,9 - 83,3 | 93,9 - 96,3 | 82,6 - 87,5 |
| 30 W / 34 L | 83,4 - 85,8 | 96,4 - 98,8 | 82,6 - 87,5 |
| 31 W / 34 L | 85,9 - 88,3 | 98,9 - 101,3 | 82,6 - 87,5 |
| 32 W / 34 L | 88,4 - 90,8 | 101,4 - 103,8 | 82,6 - 87,5 |
| 33 W / 34 L | 90,9 - 93,3 | 103,9 - 106,3 | 82,6 - 87,5 |
| 34 W / 34 L | 93,4 - 97 | 106,4 - 110 | 82,6 - 87,5 |
| 36 W / 34 L | 97,1 - 102 | 110,1 - 115 | 82,6 - 87,5 |
| 38 W / 34 L | 102,1 - 107 | 115,1 - 120 | 82,6 - 87,5 |
| 40 W / 34 L | 107,1 - 112 | 120,1 - 125 | 82,6 - 87,5 |
| 31 W / 36 L | 85,9 - 88,3 | 98,9 - 101,3 | 87,5 - 92,5 |
| 32 W / 36 L | 88,4 - 90,8 | 101,4 - 103,8 | 87,5 - 92,5 |
| 33 W / 36 L | 90,9 - 93,3 | 103,9 - 106,3 | 87,5 - 92,5 |
| 34 W / 36 L | 93,4 - 97 | 106,4 - 110 | 87,5 - 92,5 |
| 36 W / 36 L | 97,1 - 102 | 110,1 - 115 | 87,5 - 92,5 |
| S | 82,1 - 86 | 95,1 - 99 | 80,5 - 85,5 |
| M | 86,1 - 90 | 99,1 - 103 | 81,5 - 86,5 |
| L | 90,1 - 94,5 | 103,1 - 107,5 | 82,5 - 87,5 |
| XL | 94,6 - 99,5 | 107,6 - 112,5 | 83,5 - 88,5 |
| XXL | 99,6 - 104,5 | 112,6 - 117,5 | 84,5 - 89,5 |
| Shoe Size | Shoe Size UK | Foot length |
|---|---|---|
| 40 | 6,5 | 25,5 |
| 41 | 7 | 26 |
| 42 | 8 | 26,5 |
| 43 | 9 | 27,5 |
| 44 | 9,5 | 28 |
| 45 | 10,5 | 28,5 |
| 46 | 11 | 29 |
In future, we will no longer be sending paper invoices for the sake of the environment. This means that you will now only receive your invoice via e-mail. We will send it to the e-mail address you used to place your order. To make sure that you receive the invoice, we kindly ask that you enter the e-mail address service@marc-o-polo.com in your address book and add it to your contact list. You can also find it in your customer account. To view it, simply log into your account in the MARC O'POLO online shop and click on “View order” in the Orders section.
We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal. During the checkout process, the supported payment methods are displayed on screen.
Once your payment has been received on our side, we will send you a confirmation by email.
If you need us to email you a copy of your invoice, please send an email to our customer Service
Our system only allows one payment to be taken per order, so you are unlikely to have been charged twice for the same order. However, it’s possible that we have received a duplicate order. Please send us your order number so we can investigate this further.
Please enter the delivery address of your choice next to your billing address in the checkout. If you wish to use a different delivery address, pleases select "Add an alternative delivery address" and fill in the right address.
If you are unable to complete your order because the address given is unknown, our customer service is available to help you.
You will receive an e-mail with the good news that your parcel is on its way, including the tracking number. This number allows you to check the delivery status at any time on the website of the shipping service provider. You can also check the status of your order by using the following link:
It is very important to us that you receive your order on time and undamaged. For international deliveries, we have had the best experiences with DHL Worldwide Package.
Typically, we dispatch your order within 2-5 business days (as long as your order is received by 12:00, from Monday to Friday).
Kindly be advised that there might be a delay before the tracking link becomes active.
Generally, the following delivery charges apply in your country:
Canada: 13 CAD (Free Shipping Threshold 220 CAD)
Croatia: 4,95 EUR
Czech Republic: 240 CZK
Denmark: 35 KR
Estonia: 8,95 EUR
Finland: 8,95 EUR
Greece: 4,95 EUR
Great Britain: 7,50 GBP
Hong Kong: 80 HKD (Free Shipping Threshold 1300 HKD)
India: 775 INR (Free Shipping Threshold 13000 INR)
Ireland: 8,95 EUR
Israel: 30 ILS (Free Shipping Threshold 570 ILS)
Italy: 8,95 EUR
Japan: 1150 JPY (Free Shipping Threshold 19000 JPY)
Latvia: 8,95 EUR
Lithuania: 8,95 EUR
Luxemburg: 8,95 EUR
New Zealand: 15 NZD (Free Shipping Threshold 400 NZD)
Poland: 40 PLN
Portugal: 4,95 EUR
Qatar: 38 QAR (Free Shipping Threshold 630 QAR)
Serbia: 1050 RSD (Free Shipping Threshold 17600 RSD)
Singapore: 14 SGD (Free Shipping Threshold 240 SGD)
Slovakia: 8,95 EUR
Slovenia: 8,95 EUR
Spain: 8,95 EUR
Sweden: 70 SEK
Turkey: 90 TRY (Free Shipping Threshold 1500 TRY)
United Arab Emirates: 35 AED (Free Shipping Threshold 640 AED)
United States: 9 USD (Free Shipping Threshold 180 USD)
The costs are independent of the total value of the order and the method of payment. If you return the complete package, you will be fully reimbursed for the delivery charges. Unfortunately, this option is not available for partial order returns. In some countries you may have to pay for the return.
The return shipping costs for these countries vary as follows:
Canada: 14 CAD
Hong Kong: 90 HKD
India: 870 INR
Israel: 38 ILS
Japan: 1290 JPY
New Zealand: 17 NZD
Qatar: 40 QAR
Serbia: 1170 RSD
Singapore: 16 SGD
Turkey: 98 TRY
United Arab Emirates: 43 AED
United States: 10 USD
Please report incorrectly delivered, defective or soiled items in the returns portal with a complaint as the reason for return. Please note that there is no automatic exchange. You must order the item again.
In the case of damaged/incomplete deliveries: Please take photos as proof and check the delivery for completeness. If items are missing from your order, please contact our customer service.
For unordered deliveries: Please do not accept the parcel. If already accepted, please return it with a note in the package.
Normally, your order should be delivered to the address you have given within 10 work days. If you are still waiting for your package 15 work days after confirmation of your order, please first check the following:
The delivery status, using the tracking number that was sent to you via email.
Whether the address you gave was correct.
Whether a neighbor has accepted the package on your behalf.
Whether the package is waiting for you at your nearest post office.
If you have done all of the above, and still don't know where your parcel is, please contact our customer service.
If the order has not shipped:
If your order has not been shipped yet, we can assist in updating your address within the same delivery country. However, please note that changes to the delivery country are not possible. For address updates, kindly get in touch with our customer service.
If the order has shipped:
Airmail: We cannot intercept airmail packages. If the package is undelivered, it will eventually be returned to us. Please note this is likely to take some time (maybe several weeks). A refund will be issued when we receive the package back at our warehouse.
Courier: Depending on the status of the delivery and the courier, we may be able to update the address. We cannot change the delivery country. Please contact our customer service if you need to change your delivery address.
Marc O'Polo does not currently offer a returns or complaints collection service.
If required, you can request this directly from the shipping service provider.
Please note that this may incur additional costs which we will not cover.
Register here for the personalized newsletter and receive a 10€ voucher*.
The newsletter contains information about Marc O'Polo products and services, including information about current product trends, special events, promotions or giveaways.
Find out more & to the data protection information.
Receive exclusive offers, special promotions, styling tips, trends and news in your free newsletter.
After a successful newsletter registration you will receive your 10€ voucher for our online store or our stores.
You can cancel your registration at any time.
You will find the necessary unsubscribe options directly in the Newsletter, in the bottom left-hand corner, by clicking on "Unsubscribe Newsletter", or in your Customer Account, under "Personal Data", sub-point "Contact Settings".
The field where you can enter your search is at the top right corner of the screen. Thanks to our filter, you can ask questions about content such as:
Article numbers (e.g. 608015970185)
Colors (e.g. red, green etc.)
Product groups (e.g. T-shirts, jeans etc.)
Product categories (e.g. ladies)
Use the filter option at the top right to optimize your product selection:
Sustainability (only sustainable items)
Price (price from x to y €)
Color (blue, green, yellow,...)
Size (XS, M, L, 36, 38,...)
Brand (Marc O'Polo Casual, Marc O'Polo Denim, Marc O'Polo Living)
Design (patterned, polka dots, striped,...)
Trouser length (short, long)
Sleeve length (short, 3/4 sleeve, long)
Fit (regular, shaped, loose, slim,...)
Adding an item to the shopping cart does not guarantee a reservation. If you order directly, the item is usually 99% available. However, it may be sold out in the event of delays.
Our customer service will inform you by e-mail about unavailability.
We will notify you by e-mail if the item is available again. Click on the desired size, select "Inform me when the article is available" and enter your e-mail address.
In your country, the minimum order value at the MARC O'POLO Online Shop is the following:
Canada: 45 CAD
Croatia: 225 HRK
Denmark: 225 DKK
Greece: 35 EUR
Hong Kong/ China: 280 HKD
Iceland: 4500 ISK
India: 2600 INR
Israel: 115 ILS
Japan: 4000 JPY
New Zealand: 55 NZD
Portugal: 31 EUR
Qatar: 130 QAR
Serbia: 3600 RSD
Singapore: 55 SGD
Turkey: 300 TRY
United Arab Emirates: 130 AED
United States: 35 USD
In the case of vouchers, the minimum order value could vary from the one stated here.
Please refer to the fine print at the bottom of the voucher, indicated by an asterisk, for relevant details.
In rare cases, the order cannot be completed due to an unknown address. Our customer service cn help in this case.
Until then, other secure payment methods are available except for invoice.
After completing your order, you will receive a detailed confirmation via e-mail with all relevant information.
Unfortunately, orders cannot be canceled. We process them immediately to ship your items quickly.
If you change your mind, you can return the goods without any problems.
Orders cannot be combined after purchase as the first one is already being processed in the warehouse.
We ship them individually as quickly as possible.
At the moment, the Marc O’Polo online shop is available in the following countries:
Germany, Austria, Switzerland, Belgium, Netherlands, France, Sweden, Poland, Finland, Great Britain, Spain, Italy, Luxemburg, Estonia, Latvia, Lithuania, Czech Republic, Ireland, Slovakia, Slovenia, United States, Denmark, Croatia, United Arab Emirates, Greece, Portugal, Norway, Turkey, Canada, Singapore, New Zealand, Japan, Serbia, Hong Kong, India, Israel, Iceland and Qatar.
You can change the country at the bottom right of the bar in our online store. Select the appropriate online store for your shipping address.
New countries may be added soon. Visit our store regularly to stay up to date.
Our fragrances and hand care essentials have been dermatologically tested and found to be safe to use.
The unisex Eaux de Parfum and room fragrance are Clean certified with 100% ingredient transparency.
Vegan & free from animal testing, no parabens, no phthalates, no formaldehyde, no known carcinogens or hormonally active substances.
Hand cream and hand soap are Natrue certified with natural ingredients.
Also vegan & free from animal testing and contain only natural, nature and nature-identical substances.
No ingredients derived from petrochemicals (paraffin, PEG, propylene, alkyl, etc.), no silicone oils or their derivatives, no genetically modified ingredients, no synthetic fragrances.
You can modify or withdraw consent at any time in your customer account. In the “Contact Settings” tab, you can modify or withdraw your consent to receiving promotional newsletters via email and promotional materials by post. If you would like to withdraw your consent to affinity analysis, simply send us an email stating this and specify the email address that is registered to your account. You can modify or withdraw your consent to the use of different types of cookies by following the “Cookie settings” link in the footer of our website.
Has the voucher been transferred correctly? (Pay attention to upper and lower case, no spaces).
Has the voucher code been entered in the correct field? There are 2 fields. One for gift cards (12-digit and only available for purchase), one for voucher codes.
Are the voucher conditions from the asterisk text fulfilled? Please check the minimum order value and all other conditions.
Have you logged in with the correct customer account? Vouchers may be linked to a specific email address.
Has the minimum amount in the shopping basket of 29,90€ been reached? If not, an order cannot be sent.
Has the voucher already been used once? Some vouchers can only be used once.
Has another voucher already been used? Vouchers cannot be combined with each other.
ATTENTION: If the voucher still does not work after fulfilling the above points, log out and log back in and enter the code again.
The Marc O'Polo online store is currently available in the following countries:
Germany, Austria, Switzerland, Netherlands, Belgium, France, Sweden, Poland, Finland, United Kingdom, Spain, Italy, Luxembourg, Estonia, Latvia, Lithuania, Czech Republic, Ireland, Slovakia, Slovenia, United States, Denmark, Croatia, United Arab Emirates, Greece, Portugal, Turkey, Canada, Singapore, New Zealand, Japan, Serbia, Hong Kong, India, Israel, Iceland and Qatar.
You can change the country at the bottom right of the bar in our online store. Select the appropriate online store according to the shipping address.
Please note that more countries may be added soon. Please visit our online store regularly to stay up to date.
Overview of all frequently asked questions: