Service & Contact

Welcome to the service and contacts area of MARC O'POLO. In this section, you can easily and conveniently find replies to any questions you may have on our Online Shop. Simply type in a search word and you will immediately find the answer you need.

Sustainability

What importance does Marc O’Polo put on sustainability?

Sustainability has always been part of the Marc O’Polo DNA. Since 2008, we have voluntarily reported all our sustainability-related activities in a regular sustainability report. For Marc O’Polo, sustainability is more than just a trend. It’s an attitude. For over 50 years. We have defined ten pathways in our sustainability strategy. Each pathway reflects one distinct area for which we have formulated relevant action steps and aims. In the product area, we have set the goal for our Marc O’Polo Casual and Marc O’Polo DENIM brands to offer only products that fulfil our high sustainability standards by 2023. You can find more information here

What certifications does Marc O’Polo have?

In its collections, Marc O’Polo uses natural fibres from controlled organic farming. Many of our products with organically grown fibres are certified in accordance with the well-known textile standards Organic Content Standard (OCS) or Global Organic Textile Standard (GOTS). Furthermore, we offer products certified by the Responsible Wool Standard (RWS). The sheep’s wool for our RWS products comes from certified sheep farms that uphold the standards of animal welfare and environmental protection as well as practice the responsible and sustainable cultivation of farmland. All certified products are labelled with the respective seal on their care label as well as on the product page in the Marc O’Polo online shop.

What sustainable materials does Marc O’Polo use?

The Marc O’Polo philosophy and the resulting material strategy always play a key role in the selection of materials. Sustainability and naturalness are central components of our brand core. We use natural fibres from controlled organic farming. Many of our products with organically grown fibres are certified in accordance with one of the well-known textile standards Organic Content Standard (OCS) and Global Organic Textile Standard (GOTS). In our collections, we also use sheep’s wool from farms with Responsible Wool Standard (RWS) certification. We do not use angora wool or real fur for animal welfare reasons. Down and feathers are reviewed by the independent institute IDFL. We only use leather from livestock animals (more information under FAQ 7). Marc O’Polo does not even consider the use of exotic leathers. As a member of the Leather Working Group (LWG), a lot of our products are made of leather that comes from LWG-certified tanneries (more information under FAQ 8).

We use sustainably regenerated cellulose fibres in the form of TENCEL™ lyocell and TENCEL™ modal as well as LENZING™ ECOVERO™ viscose, among others. Instead of virgin polyester (new material), we are increasingly using recycled polyester fibres which are primarily obtained from recycled PET bottles. In our outerwear collections, we use polyester padding from Thermore®, which is made of at least 50% recycled PET bottles. Alongside the natural fibres we use for the most part, we use synthetic fibres which are as sustainable as possible. You can find more information about all sustainable materials at https://www.marc-o-polo.com/inspiration/sustainability-journey-materials.html

In which countries does Marc O’Polo produce its products?

Marc O’Polo has its products produced both in the EU and in third countries, with the majority of our suppliers based in China, India and Turkey. The respective country of origin is labelled on the care label of the product. We have been working closely with most of our suppliers for many years.

Under what working conditions are Marc O’Polo products made?

An essential part of the Marc O’Polo sustainability strategy is the manufacture of our products under humane working conditions. Marc O’Polo has been a member of the Fair Wear Foundation (FWF) since 2020. In the scope of an annual audit performed by the foundation – known as the Brand Performance Check – the purchasing practices of Marc O’Polo as well as other aspects of the company are evaluated and published. Marc O’Polo has also been a member of amfori – trade with purpose since 2009. As a part of this, binding social standards were defined. To monitor compliance with the amfori BSCI Code of Conduct and to develop possible improvements with suppliers in the scope of FWF membership, audits are conducted in the factories producing the products (primarily in high-risk countries). Furthermore, the FWF offers training programmes in the factories and a complaints mechanism for the workers.

Does Marc O’Polo use organic cotton?

Marc O’Polo started working with organic cotton as early as 2006 and established it as an essential material in its collections. The cotton used comes from controlled organic farming. For better quality soil. For the health of employees. Cultivated in crop rotation without genetically modified seeds, synthetic pesticides and fertilisers. Many of our products with organic cotton are already certified in accordance with the well-known textile standards Organic Content Standard (OCS) or Global Organic Textile Standard (GOTS). The respective seal on the care label as well as on our product page indicates whether a product is OCS- or GOTS-certified.

Are the down and feathers used for a Marc O’Polo product audited?

Marc O’Polo gets the independent institute IDFL (International Down & Feather Laboratory and Institute) to review the origin of the down and feathers used for its products in the scope of a supply chain traceability audit. With this initiative, we want to rule out the possibility that the animals used for our products are force-fed or that the down is plucked from the animals when still alive. Marc O’Polo down products labelled on the hangtag accordingly come from a supply chain which has been audited by the International Down & Feather Laboratory and Institute.

Is the leather used for a Marc O’Polo product sustainable?

Marc O’Polo is a member of the Leather Working Group (LWG). The LWG exercises the strictest standards and is the most widely accredited organisation within the leather-manufacturing industry. Every Marc O’Polo product which is made of leather from a LWG-certified tannery is labelled accordingly on the label and on the product page in the online shop. Most of the leather we use is already sourced from LWG-certified tanneries today.

Does Marc O’Polo use real fur?

Marc O’Polo has refrained from real fur since 2005 and only uses faux fur made of synthetic fibres. To promote our stance on this subject, we at Marc O’Polo have made a binding commitment to renounce the use of fur by entering into the FUR FREE Alliance.

What is Marc O’Polo’s stance on the material cupro?

The responsible use of chemicals is an important component of our product responsibility strategy. For this reason, Marc O’Polo use cupro fibres that are produced in closed-loop systems. The chemicals used in the production process of the fibre are extracted and reused, meaning they cannot escape into the environment.

Does Marc O’Polo offer vegan products?

Marc O’Polo is based on the idea of using materials from nature. As such, we can look back on 50 years of experience with natural materials. This tradition defines our brand culture and influences our material selection to this very day, so that we currently do not offer any products labelled as vegan. In our accessories range, we offer products such as bags and belts made of vegetable-tanned leather. We are open to material innovations. We follow all relevant development and assess them based on quality, sustainability and compatibility with our philosophy.

Does Marc O’Polo use sustainable packaging?

Marc O’Polo is making increasing use of certified paper and cardboard as well as recycled foils as packaging material. Furthermore, we are currently reviewing different solutions for this. One big challenge in this regard is the consideration of different requirements across the full supply chain as well as the protection of the product during transport.

Does Marc O’Polo use air or sea freight for transporting goods?

Marc O’Polo pursues the goal of avoiding air transport to a large extent. The proportion of sea freight already greatly outweighs the proportion of air freight, which is currently only used in exceptional cases. By avoiding air freight, we are able to further reduce our emissions.

What sustainability measures is Marc O’Polo implementing in the corporate area?

The “01 Journey – 10 Pathways” sustainability strategy affects all areas of our company. Sustainable products, social responsibility & human rights, environment, supply chain traceability, stakeholder engagement, climate performance, transport & logistics, packaging, energy and people empowerment. All activities have been documented in our sustainability report since 2008. You can find more information on our future goals an measures relating to the ten pathways at https://www.marc-o-polo.com/de-de/inspiration/sustainability-journey-strategy.html

What products does Marc O’Polo label as sustainable?

Marc O’Polo designates clothing products from the brands Casual and DENIM as “sustainable” when the primary fibres (outer fabric, filling, lining) are made of at least 80% sustainable material. For shoe products, this is the case when at least one of the three main components (upper, lining or outer sole) is made of at least 80% sustainable materials, and for accessories when at least the main material is made of at least 80% sustainable materials. The sustainable materials used can be found at https://www.marc-o-polo.com/de-de/inspiration/sustainability-journey-materials.html

How can I tell if an item in the online shop is also a DfC product?

Our DfC products are marked in the online shop and are flagged with "DESIGNED FOR CIRCULARITY. You can also find all DfC items in our category.

Who checks whether a DfC product is also recyclable?

The development of DfC products already takes place in accordance with the Circular Design Criteria, which are developed by our partner circular.fashion, a leading transformation agency for circular textiles in Europe. This agency ultimately also checks compliance with the criteria, which are designed, among other things, for the durability of the clothing and compatibility with the processes in sorting and recycling plants. The composition of the main material but also the processing as well as trims and prints are taken into account here.

Where can I return a purchased Marc O'Polo DfC product so that it can be recycled?

With the creation of DfC products, we have taken a first important step towards circular action. In order to be able to close the loop in the future, further measures, including take-back systems, are necessary. We have high expectations of the implementation of a takeback, so we are currently in the process of determining when and how a system can best be implemented.

Returns and complaints

How can I return an item from the online shop?

You can return unworn items to us free of charge within 30 days of receipt of the goods. Goods purchased in the Marc O'Polo online shop can only be returned in the Marc O'Polo online shop. As sustainability is a fundamental principle for Marc O'Polo, we will soon be parting with paper return receipts. The following link will take you to our returns portal, where you can process your return online using your order number and e-mail.

REGISTER RETURN

You can also register your return in your customer account. To do this, log in to your customer account and click on your orders. You can then start the returns process by clicking on register return. You enter your e-mail address and the order number and select the individual items with the corresponding quantity that you would like to return.

We will then send you a return label to print out, which you stick on your package.

You can then take the package to a drop-off point or a post office. Do not forget to ask for the proof of posting of the return.

How can I return an item from a Marc O'Polo shop?

It is best to return items that you have purchased in a Marc O'Polo shop there.
With our Storefinder you can easily find the nearest Marc O'Polo shop.

How do I get a refund for returned goods?

Credit card:
If you pay by credit card, the amount will be credited to your credit card account.

PayPal:
If you use PayPal, the amount will be credited to your PayPal account.

Do you accept complaints?

At Marc O'Polo, quality, impeccable workmanship and attention to detail are paramount. Although our standards are generally high, occasionally items may not meet them. In such cases, we apologize and offer you the opportunity to make a complaint.

Simply contact our customer service at service@marc-o-polo.com, quote your order number and briefly describe the defect.

For items from Marc O'Polo stores, you have the option of making a complaint in all stationary stores. Use our store finder to find your nearest Marc O'Polo store.

How are returns refunded?

As soon as your return has been received by our Customer Service, we will refund the full amount to your bank account.


If you did not include your banking details (IBAN, Bic, Credit Institution and Name) with the returned goods, you can simply send them to us via E-Mail.

Can I return an item from the online shop to a branch?

A return, complaint or exchange of goods from the Marc O'Polo online shop is unfortunately due to technical reasons not possible in local retail shops .

The return or complaint process for goods purchased from the Marc O'Polo online shop is free of charge.

Please follow the instructions under the question: "How can I return an item from the online shop?"

How does an exchange work?

An automatic exchange of an item is not possible at the moment. If you would like an item you have received in a different version, you would have to order it again.

You can simply request the return documents for the item that does not fit via our returns portal.

To do this, please follow the instructions under the question above: "How can I return an item from the online shop?"

How can I check on the status of a return?

Generally, a return can take up to 10 work days to process.

As soon as we have received the return, you will be informed via email.

If you do not receive an email not after a reasonable timespan, please track your package by entering the tracking number, or alternatively, contact our Customer Service.

Can I have an article repaired or cleaned?

If you have any questions about cleaning or repairing your purchased item, please do not hesitate to contact us.

Please note, however, that we do not offer our own repair or cleaning service.

Are replacement parts available?

For spare parts, please contact our customer service.

We cannot guarantee that the requested part will always be available, but we will do our best to offer you a suitable replacement.

Size advisor & SAIZ

Where can I find the SAIZ size advisor?

SAIZ is a tool with which you can determine your suitable dress size for the respective product category. This will then be suggested to you on the product page. Click on "Find size" above the size selection to open the window for SAIZ.

How does SAIZ work?

Your personalised size advisor SAIZ calculates your measurements based on your details, which are then compared with the exact article measurements. You will find the size advisor on many product pages. As soon as you have entered your details once, the recommended size will be suggested directly for the next product.

Our size advisor has precise item data such as information on the elasticity or width of a product. On the basis of more than 10,000 data, calculations are continuously collected, which lead to the correct size determination. 

Why is SAIZ sometimes not displayed to me?

You can only use the SAIZ size advisor if you have accepted personalisation cookies. In addition, there are items, such as accessories or Marc O'Polo Junior products, which cannot be used for SAIZ.

Do I have to enter my data again for every purchase if I want to use the SAIZ size advisor?

For the appropriate category (tops, trousers, etc.) your data is stored in SAIZ. You therefore only have to enter them once and a recommended size will be suggested directly for the next product.

Women - Jackets / Coats / Vests
Women - Jackets / Coats / Vests
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS3278-8258-6285-8957,2-61,233,3-35,3
XS3482-8662-6689-9357,6-61,634,3-36,3
S3686-9066-7093-9758-6235,3-37,3
M3890-9470-7497-10158,4-62,436,3-38,3
L4094-9874-78101-10558,8-62,837,3-39,3
XL4298-10578-85105-11259,2-63,238,3-4,3
XXL44105-11185-91112-11859,6-63,639,3-41,3
46111-11791-97118-12460-6440,3-42,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Blazer
Women - Blazer
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS3278-8258-6285-8957,2-61,233,3-35,3
XS3482-8662-6689-9357,6-61,634,3-36,3
S3686-9066-7093-9758-6235,3-37,3
M3890-9470-7497-10158,4-62,436,3-38,3
L4094-9874-78101-10558,8-62,837,3-39,3
XL4298-10578-85105-11259,2-63,238,3-4,3
XXL44105-11185-91112-11859,6-63,639,3-41,3
46111-11791-97118-12460-6440,3-42,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Pullover
Women - Pullover
Int. SizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS78-8258-6285-8957,2-61,233,3-35,3
XS82-8662-6689-9357,6-61,634,3-36,3
S86-9066-7093-9758-6235,3-37,3
M90-9470-7497-10158,4-62,436,3-38,3
L94-9874-78101-10558,8-62,837,3-39,3
XL98-10578-85105-11259,2-63,238,3-4,3
XXL105-11185-91112-11859,6-63,639,3-41,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Dresses
Women - Dresses
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS3278-8258-6285-8957,2-61,233,3-35,3
XS3482-8662-6689-9357,6-61,634,3-36,3
S3686-9066-7093-9758-6235,3-37,3
M3890-9470-7497-10158,4-62,436,3-38,3
L4094-9874-78101-10558,8-62,837,3-39,3
XL4298-10578-85105-11259,2-63,238,3-4,3
XXL44105-11185-91112-11859,6-63,639,3-41,3
46111-11791-97118-12460-6440,3-42,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Cardigan
Women - Cardigan
Int. SizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS78-8258-6285-8957,2-61,233,3-35,3
XS82-8662-6689-9357,6-61,634,3-36,3
S86-9066-7093-9758-6235,3-37,3
M90-9470-7497-10158,4-62,436,3-38,3
L94-9874-78101-10558,8-62,837,3-39,3
XL98-10578-85105-11259,2-63,238,3-4,3
XXL105-11185-91112-11859,6-63,639,3-41,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Blouses
Women - Blouses
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS3278-8258-6285-8957,2-61,233,3-35,3
XS3482-8662-6689-9357,6-61,634,3-36,3
S3686-9066-7093-9758-6235,3-37,3
M3890-9470-7497-10158,4-62,436,3-38,3
L4094-9874-78101-10558,8-62,837,3-39,3
XL4298-10578-85105-11259,2-63,238,3-4,3
XXL44105-11185-91112-11859,6-63,639,3-41,3
46111-11791-97118-12460-6440,3-42,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Jumpsuits
Women - Jumpsuits
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS3278-8258-6285-8957,2-61,233,3-35,3
XS3482-8662-6689-9357,6-61,634,3-36,3
S3686-9066-7093-9758-6235,3-37,3
M3890-9470-7497-10158,4-62,436,3-38,3
L4094-9874-78101-10558,8-62,837,3-39,3
XL4298-10578-85105-11259,2-63,238,3-4,3
XXL44105-11185-91112-11859,6-63,639,3-41,3
46111-11791-97118-12460-6440,3-42,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Polos
Women - Polos
SizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS78-8258-6285-8957,2-61,233,3-35,3
XS82-8662-6689-9357,6-61,634,3-36,3
S86-9066-7093-9758-6235,3-37,3
M90-9470-7497-10158,4-62,436,3-38,3
L94-9874-78101-10558,8-62,837,3-39,3
XL98-10578-85105-11259,2-63,238,3-4,3
XXL105-11185-91112-11859,6-63,639,3-41,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - T-Shirts/Tops
Women - T-Shirts/Tops
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS3278-8258-6285-8957,2-61,233,3-35,3
XS3482-8662-6689-9357,6-61,634,3-36,3
S3686-9066-7093-9758-6235,3-37,3
M3890-9470-7497-10158,4-62,436,3-38,3
L4094-9874-78101-10558,8-62,837,3-39,3
XL4298-10578-85105-11259,2-63,238,3-4,3
XXL44105-11185-91112-11859,6-63,639,3-41,3
46111-11791-97118-12460-6440,3-42,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Trousers
Women - Trousers
Int. SizeDE SizeWaist (in cm)Hips (in cm)Inseam (in cm)
XXS3258-6285-8975,5-82
XS3462-6689-9375,5-82
S3666-7093-9776-82
M3870-7497-10167-82
L4074-78101-10567-82
XL4278-82105-10967-82
XXL4482-88109-115 67-82
4688-94115-12167-82


How to measure correctly
For accurate results, please take measurements in underwear.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Jeans
Women - Jeans
Int. SizeJeans Size (W/L)WidthLengthWaist (in cm)Hips (in cm) Inseam (in cm)
XXS25 W / 30 L 253059,3-61,786,3-88,771,1-76,0
XS26 W / 30 L 263061,8-64,288,8-91,271,1-76,0
XS27 w / 30 L 273064,3-66,791,3-93,771,1-76,0
S28 W / 30 L 283066,8-69,293,8-96,271,1-76,0
M29 W / 30 L 293069,3-71,796,3-98,771,1-76,0
M30 W / 30 L 303071,8-74,298,8-101,271,1-76,0
L31 W / 30 L 313074,3-76,7101,3-103,771,1-76,0
L32 W / 30L 323076,8-79,2103,8-106,271,1-76,0
XL33 W / 30 L 333079,3-81,7106,3-108,771,1-76,0
XL34 W / 30 L 343081,8-84,2108,8-111,271,1-76,0
XXL35 W / 30 L 353084,3-86,7111,3-113,771,1-76,0
XXL36 W / 30 L 363286,8-89,2113,8-116,271,1-76,0
XXS25 W / 32 L 253259,3-61,786,3-88,776,1-81,0
XS26 W / 32 L 263261,8-64,288,8-91,276,1-81,0
XS27 W / 32 L 273264,3-66,791,3-93,776,1-81,0
S28 W / 32 L 283266,8-69,293,8-96,276,1-81,0
M29 W / 32 L 293269,3-71,796,3-98,776,1-81,0
M30 W / 32 L303271,8-74,298,8-101,276,1-81,0
L31 W / 32 L 313274,3-76,7101,3-103,776,1-81,0
L32 W / 32 L 323276,8-79,2103,8-106,276,1-81,0
XL33 W / 32 L 333279,3-81,7106,3-108,776,1-81,0
XL34 W / 32 L 343281,8-84,2108,8-111,276,1-81,0
XXL35 W / 32 L 353286,8-89,2111,3-113,776,1-81,0
XXL36 W / 32 L 363259,3-61,7113,8-116,276,1-81,0
XXS25 W / 34 L 253461,8-64,286,3-88,781,1-86,0
XS26 W / 34 L 263464,3-66,788,8-91,281,1-86,0
XS27 W / 34 L 273466,8-69,291,3-93,781,1-86,0
S28 W / 34 L 283471,8-74,293,8-96,281,1-86,0
M29 W / 34 L 293469,3-71,796,3-98,781,1-86,0
M30 W / 34 L 303471,8-74,298,8-101,281,1-86,0
L31 W / 34 L 313474,3-76,7101,3-103,781,1-86,0
L32 W / 34 L323476,8-79,2103,8-106,281,1-86,0
XL33 W / 34 L333479,3-81,7106,3-108,781,1-86,0
XL34 W / 34 L 343481,8-84,2108,8-111,281,1-86,0
XXL35 W / 34 L353484,3-86,7111,3-113,781,1-86,0
XXL36 W / 34 L363486,8-89,2113,8-116,281,1-86,0


How to measure correctly
For accurate results, please take measurements in underwear.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Skirts
Women - Skirts
Int. SizeDE SizeWaist (in cm)Hips (in cm)Inseam (in cm)
XXS3258-6285-89
XS3462-6689-93
S3666-7093-97
M3870-7497-101
L4074-78101-105
XL4278-82105-109
XXL4482-88109-115
4688-94115-121


How to measure correctly
For accurate results, please take measurements in underwear.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Shoes
Women - Shoes
Shoe SizeShoe Size UK
363,5
374
37,54,5
385
38,55,5
396
406,5
40,57
417,5
428
Women - Swimwear
Women - Swimwear
Int. SizeEU SizeUnderbust measurement (in cm)Chest (in cm) Cup AChest (in cm) Cup BChest (in cm) Cup CChest (in cm) Cup D
XS3464-6778-8080-8282-8484-86
S3668-7182-8484-8686-8888-90
M3872-7586-8888-9090-9292-94
L4076-7990-9292-9494-9696-98
XL4280-8394-9696-9898-100100-102
XXL4484-8898-100100-102102-104104-106


How to measure correctly
Please take measurements undressed.
Determining cup size - Place the tape measure at the fullest part of your bust and under your arms and take it along the shoulder blades around the body. The tape measure should be at the same height front and back. The tape measure should be loose so that the bust is not compressed.
Underbust measurement - Place the tape measure directly beneath your bust and arms and take it along the shoulder blades around the body. The tape measure should fit snugly but still allow you to breathe normally.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Underwear
Women - Underwear
Int. SizeEU SizeBra SizeUnderbust measurement (in cm)Chest (in cm) Cup AChest (in cm) Cup BChest (in cm) Cup CChest (in cm) Cup D
XS34-366563-6777-7979-8181-8383-85
S36-387068-7282-8484-8686-8888-90
M38-407573-7787-8989-9191-9393-95
L40-428078-8292-9494-9696-9898-100
XL42-448583-8797-9999-101101-103103-105
XXL44-469088-92 102-104104-106106-108108-110


How to measure correctly
Please take measurements undressed.
Determining cup size - Place the tape measure at the fullest part of your bust and under your arms and take it along the shoulder blades around the body. The tape measure should be at the same height front and back. The tape measure should be loose so that the bust is not compressed.
Underbust measurement - Place the tape measure directly beneath your bust and arms and take it along the shoulder blades around the body. The tape measure should fit snugly but still allow you to breathe normally.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Jackets/Vests
Men - Jackets/Vests
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference ( in cm)
XS4488 - 9276 - 8089 - 9358,5 - 62,535,9 - 37,3
S4692 - 9680 - 8493 - 9706 - 6437,4 - 38,8
M4896 - 101 84 - 8997 - 10261,5 - 65,538,9 - 40,3
L50101 - 10789 - 95102 - 10863 - 6740,4 - 41,8
XL52107 - 11395 - 101108 - 11464,5 - 68,541,9 - 43,3
XXL54113 -119101 - 107114 - 12066 - 70 43,4 - 44,8
XXXL56119 -125107 - 113120 - 12667,5 - 71,544,9 - 46,3


How to measure correctly
For accurate results, please take measurements in underwear.
Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Coats
Men - Coats
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference ( in cm)
XS4490 - 9478 - 8291 - 9558,5 - 62,537,6 - 38,5
S4694 - 9882 - 8695 - 9960 - 6438,6 - 39,5
M4898 - 10286 - 9099 - 10361,5 - 65,539,6 - 40,5
L50102 - 10690 - 94103- 10763 - 6740,6 - 41,5
XL52106 - 11094 - 98107 - 11164 - 6841,6 - 42,5
XXL54110 - 11498 - 102111 - 11565 - 69 42,6 - 43,5
XXXL56114 - 118102 - 106115 - 11966 - 7043,6 - 44,5


How to measure correctly
For accurate results, please take measurements in underwear.
Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Sports Jackets
Men - Sports Jackets
Int. SizeSizeChest (in cm)Hips (in cm)
XS449091
S469495
M489899
M/L50102103
L52106107
XL54110111
XXL56114115
XXXL58118119


How to measure correctly
For accurate results, please take measurements in underwear.
Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Jumper
Men - Jumper
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XS4490 - 9478 - 8291 - 9559,3 - 63,335,9 - 37,3
S4694 -9882 - 8695 - 9960,5 - 64,537,4 - 38,8
M4898 - 10286 - 9099 - 10361,8 - 65.838,8 - 40,3
L50102 - 10790 - 95103 - 10863 - 6740,4 - 41,8
XL52107 - 113 95 - 101108 - 11463,5 - 67,541,9 - 43,3
XXL5411 - 119101 - 107114 - 12064 - 6843,4 - 44,8
XXXL56119 - 125107 - 113120 - 12664,5 - 68,544,9 - 46,3


How to measure correctly
For accurate results, please take measurements in underwear.
Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Sweat
Men - Sweat
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XS4490 - 9478 - 8291 - 9559,3 - 63,335,9 - 37,3
S4694 -9882 - 8695 - 9960,5 - 64,537,4 - 38,8
M4898 - 10286 - 9099 - 10361,8 - 65.838,8 - 40,3
L50102 - 10790 - 95103 - 10863 - 6740,4 - 41,8
XL52107 - 113 95 - 101108 - 11463,5 - 67,541,9 - 43,3
XXL5411 - 119101 - 107114 - 12064 - 6843,4 - 44,8
XXXL56119 - 125107 - 113120 - 12664,5 - 68,544,9 - 46,3


How to measure correctly
For accurate results, please take measurements in underwear.
Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Cardigans
Men - Cardigans
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XS4490 - 9478 - 8291 - 9559,3 - 63,335,9 - 37,3
S4694 -9882 - 8695 - 9960,5 - 64,537,4 - 38,8
M4898 - 10286 - 9099 - 10361,8 - 65.838,8 - 40,3
L50102 - 10790 - 95103 - 10863 - 6740,4 - 41,8
XL52107 - 113 95 - 101108 - 11463,5 - 67,541,9 - 43,3
XXL5411 - 119101 - 107114 - 12064 - 6843,4 - 44,8
XXXL56119 - 125107 - 113120 - 12664,5 - 68,544,9 - 46,3


How to measure correctly
For accurate results, please take measurements in underwear.
Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Shirts
Men - Shirts
Int. SizeChest (in cm )Waist (in cm)Hips (in cm)Arm Length (in cm)Neck (in cm)
XS90-9478-8291-9559,3-63,335,9-37,3
S94-9882-8695-9960,5-64,537,4-38,8
M98-10286-9099-10361,8-65,838,9-40,3
L102-10790-95103-10863-6740,4-41,8
XL107-11395-101108-11463,5-67,541,9-43,3
XXL113-119101-107114-12064-6843,4-44,8
XXXL119-125107-113102-12664,5-68,544,9-46,3


How to measure correctly
For accurate results, please take measurements in underwear.
Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Shirts Slim Fit
Men - Shirts Slim Fit
Int. SizeChest (in cm )Waist (in cm)Hips (in cm)Arm Length (in cm)Neck (in cm)
XS90-9478-8291-9559,3-63,335,9-37,3
S94-9882-8695-9960,5-64,537,4-38,8
M98-10286-9099-10361,8-65,838,9-40,3
L102-10790-95103-10863-6740,4-41,8
XL107-11395-101108-11463,5-67,541,9-43,3
XXL113-119101-107114-12064-6843,4-44,8
XXXL119-125107-113102-12664,5-68,544,9-46,3


How to measure correctly
For accurate results, please take measurements in underwear.
Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Trousers/Jeans
Men - Trousers/Jeans
Size (Width/Length) Waist (in cm)Hips (in cm)Inseam (in cm)
29 W / 30 L80,9 - 83,393,9 - 96,372,6 - 77,5
30 W / 30 L83.4 - 85,896,4 - 98,872,6 - 77,5
31 W / 30 L85,9 - 88,398,9 - 101,372,6 - 77,5
32 W / 30 L88,4 - 90,8101,4 - 103,872,6 - 77,5
33 W / 30 L90,9 - 93,3103,9 - 106,372,6 - 77,5
34 W / 30 L93,4 - 97106,4 - 11072,6 - 77,5
36 W / 30 L97,1 - 102110,1 - 11572,6 - 77,5
38 W / 30 L102,1 - 107115,1 - 12072,6 - 77,5
40 W / 30 L107,1 - 112120,1 - 12572,6 - 77,5
28 W / 32 L 78,4 - 80,891,4 - 93,877,6 - 82,5
29 W / 32 L 80,9 - 83,393,9 - 96,377,6 - 82,5
30 W / 32 L 83.4 - 85,896,4 - 98,877,6 - 82,5
31 W / 32 L 85,9 - 88,398,9 - 101,377,6 - 82,5
32 W / 32 L 88,4 - 90,8101,4 - 103,877,6 - 82,5
33 W / 32 L 90,9 - 93,3103,9 - 106,377,6 - 82,5
34 W / 32 L 93,4 - 97106,4 - 11077,6 - 82,5
36 W / 32 L 97,1 - 102110,1 - 11577,6 - 82,5
38 W / 32 L 102,1 - 107115,1 - 12077,6 - 82,5
40 W / 32 L 107,1 - 112120,1 - 12577,6 - 82,5
28 W / 34 L78,4 - 80,891,4 - 93,882,6 - 87,5
29 W / 34 L80,9 - 83,393,9 - 96,382,6 - 87,5
30 W / 34 L83,4 - 85,896,4 - 98,882,6 - 87,5
31 W / 34 L85,9 - 88,398,9 - 101,382,6 - 87,5
32 W / 34 L88,4 - 90,8101,4 - 103,882,6 - 87,5
33 W / 34 L90,9 - 93,3103,9 - 106,3 82,6 - 87,5
34 W / 34 L93,4 - 97106,4 - 11082,6 - 87,5
36 W / 34 L97,1 - 102110,1 - 11582,6 - 87,5
38 W / 34 L102,1 - 107115,1 - 12082,6 - 87,5
40 W / 34 L107,1 - 112120,1 - 12582,6 - 87,5
31 W / 36 L85,9 - 88,398,9 - 101,387,5 - 92,5
32 W / 36 L88,4 - 90,8101,4 - 103,887,5 - 92,5
33 W / 36 L90,9 - 93,3103,9 - 106,3 87,5 - 92,5
34 W / 36 L93,4 - 97106,4 - 11087,5 - 92,5
36 W / 36 L97,1 - 102110,1 - 11587,5 - 92,5
S82,1 - 8695,1 - 9980,5 - 85,5
M86,1 - 9099,1 - 10381,5 - 86,5
L90,1 - 94,5103,1 - 107,582,5 - 87,5
XL94,6 - 99,5107,6 - 112,583,5 - 88,5
XXL99,6 - 104,5112,6 - 117,584,5 - 89,5


How to measure correctly
For accurate results, please take measurements in underwear.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Shoes
Men - Shoes
Shoe SizeShoe Size UKFoot length
406,525,5
41726
42826,5
43927,5
449,528
4510,528,5
461129

Payment

Where can I find my invoice?

In future, we will no longer be sending paper invoices for the sake of the environment. This means that you will now only receive your invoice via e-mail. We will send it to the e-mail address you used to place your order. To make sure that you receive the invoice, we kindly ask that you enter the e-mail address service@marc-o-polo.com in your address book and add it to your contact list. You can also find it in your customer account. To view it, simply log into your account in the MARC O'POLO online shop and click on “View order” in the Orders section.

Which credit cards are accepted?

In your country we accept the following credit cards:

  • Visa

  • Mastercard

  • Amex*

*except Czech Republic, Poland, Romania, Hungary and Great Britain.

Do I get a confirmation of payment?

Once your payment has been received on our side, we will send you a confirmation by email.

How can I get a copy of an invoice?

Do you need a copy of an invoice? Certainly! Our Customer Service can send you a copy any time. Please contact us via the contact details below. Please keep your order and customer numbers ready.

What happens in the case of credit card abuse?

For optimal protection of your personal data, we have secured the entire checkout section according to the latest technological standards ("SSL Technology"). Should any credit card abuse by an unauthorized person occur in spite of this, you can lodge an objection with your credit card institution. In the case of abuse, you will be reimbursed. As a rule, the credit card institutions take over all of the costs.

How can I pay with credit card?

We accept credit cards from Visa, Master Card, American Express. (American Express is not accepted in the UK Shop) Your credit card data is transferred via a secure SSL connection and is protected by the 3D Secure process.

Secure payments with the 3D Secure process:

We support Verified by VISA, MasterCard SecureCode and American Express SafeKey. 3D Secure authentication is carried out when you complete your order. This authentication step makes credit card transactions particularly secure. Please note that this may involve an additional secure authentication step in the order process. In this case, an additional window opens from your bank. It will ask you to enter your personal authentication code. Your bank verifies this code and approves the transaction. You can activate 3D Secure with your bank. Please contact your bank for more information. So you don’t have to repeat this process for every purchase, you can have your bank whitelist us as a trusted retailer. This means you can keep shopping as usual without the additional security step.

Shipping & Delivery

Where do I enter the delivery address?

When ordering, enter your desired shipping address under "shipping address". For a different billing address, use the "different billing address" step. Choose between saved addresses or add a new one.

If you are unable to complete your order because the address given is unknown, our customer service is available to help you.

Do I get a shipping confirmation and delivery status for my order?

You will receive an e-mail with the good news that your parcel is on its way, including the tracking number. This number allows you to check the delivery status at any time on the website of the shipping service provider.

You can also check the status of your order in your customer account. Log in to the online store, go to "Orders" and click on "Track shipment". There you will find all relevant information as soon as the parcel has been handed over to the shipping service provider.

Which shipping services are available and how long is the delivery time?

It is very important to us that you receive your order on time and undamaged. For international deliveries, we have had the best experiences with DHL Worldwide Package. Typically, we dispatch your order within 2-5 business days (as long as your order is received by 12:00, from Monday to Friday).

Kindly be advised that there might be a delay before the tracking link becomes active.

What are the delivery costs?

Generally, the following delivery charges apply in your country:

  • Austria: 4,95 EUR

  • Czech Republic: 240 CZK

  • Estonia: 8,95 EUR

  • Finland: 8,95 EUR

  • Great Britain: 7,50 GBP

  • Ireland: 8,95 EUR

  • Italy: 8,95 EUR

  • Latvia: 8,95 EUR

  • Lithuania: 8,95 EUR

  • Luxemburg: 8,95 EUR

  • Poland: 40 PLN

  • Sweden: 70 SEK

  • Slovakia: 8,95 EUR

  • Slovenia: 8,95 EUR

  • Spain: 8,95 EUR

The costs are independent of the total value of the order and the method of payment. Returning the entire package ensures a full reimbursement of the delivery charges. Regrettably, partial returns do not qualify for the same reimbursement.

What should I do if I have received an incorrect/defective/dirty item or a damaged/incomplete/unordered delivery?

Please report incorrectly delivered, defective or soiled items in the returns portal with a complaint as the reason for return. Please note that there is no automatic exchange. You must order the item again.

In the case of damaged/incomplete deliveries: Please take photos as proof and check the delivery for completeness. If items are missing from your order, please contact our customer service.

For unordered deliveries: Please do not accept the parcel. If already accepted, please return it with a note in the package.

My package was not delivered?

Normally, your order should be delivered to the address you have given within 2-5 work days. If you are still waiting for your package five work days after confirmation of your order, please first check the following:

  1. The delivery status, using the tracking number that was sent to you via email.

  2. Whether the address you gave was correct.

  3. Whether a neighbor has accepted the package on your behalf.

  4. Whether the package is waiting for you at your nearest post office.

If you have done all of the above, and still don't know where your parcel is, please contact our customer service.

How do I change my delivery address?

Unfortunately, as soon as you have clicked the "Order Now" button during the ordering process, we can no longer change the delivery address.

Is there a collection service for returns?

Marc O'Polo does not currently offer a returns or complaints collection service.

If required, you can request this directly from the shipping service provider.

Please note that this may incur additional costs which we will not cover.

Newsletter

How do I subscribe to the Newsletter?

Register here for the personalized newsletter and receive a 10€ voucher*.

The newsletter contains information about Marc O'Polo products and services, including information about current product trends, special events, promotions or giveaways.

Find out more & to the data protection information.

What benefits does the Newsletter offer?

Receive exclusive offers, special promotions, styling tips, trends and news in your free newsletter.

After a successful newsletter registration you will receive your 10€ voucher for our online store or our stores.

You can cancel your registration at any time.

How do I unsubscribe to the Newsletter?

You will find the necessary unsubscribe options directly in the Newsletter, in the bottom left-hand corner, by clicking on "Unsubscribe Newsletter", or in your Customer Account, under "Personal Data", sub-point "Contact Settings".

Order

How do I use the search field?

The field where you can enter your search is at the top right corner of the screen. Thanks to our filter, you can ask questions about content such as:

  • Article numbers (e.g. 608015970185)

  • Colors (e.g. red, green etc.)

  • Product groups (e.g. T-shirts, jeans etc.)

  • Product categories (e.g. ladies)

What functions are available?

Use the filter option at the top right to optimize your product selection:

  • Sustainability (only sustainable items)

  • Price (price from x to y €)

  • Color (blue, green, yellow,...)

  • Size (XS, M, L, 36, 38,...)

  • Brand (Marc O'Polo Casual, Marc O'Polo Denim, Marc O'Polo Living)

  • Design (patterned, polka dots, striped,...)

  • Trouser length (short, long)

  • Sleeve length (short, 3/4 sleeve, long)

  • Fit (regular, shaped, loose, slim,...)

What is the availability of the products?

Adding an item to the shopping cart does not guarantee a reservation. If you order directly, the item is usually 99% available. However, it may be sold out in the event of delays.

Our customer service will inform you by e-mail about unavailability.

We will notify you by e-mail if the item is available again. Click on the desired size, select "Inform me when the article is available" and enter your e-mail address.

Is there a minimum order value?

In your country, the minimum order value at the Marc O’Polo online shop is the following:

  • Czech Republic: 800 CZK

  • Estonia: 29,90 EUR

  • Finland: 29,90 EUR

  • Hungary: 11.500 HUF

  • Ireland: 29,90 EUR

  • Italy: 29,90 EUR

  • Latvia: 29,90 EUR

  • Lithuania: 29,90 EUR

  • Luxemburg: 29,90 EUR

  • Poland: 130 PLN

  • Romania: 150 RON

  • Sweden: 299 SEK

  • Slovakia: 29,90 EUR

  • Slovenia: 29,90 EUR

  • Spain: 29,90 EUR

  • United Kingdom: 29,90 GBP

In the case of vouchers, the minimum order value could vary from the one stated here.
Please refer to the fine print at the bottom of the voucher, indicated by an asterisk, for relevant details.

Why can't I finalize my order?

In rare cases, the order cannot be completed due to an unknown address. Our customer service cn help in this case.

Until then, other secure payment methods are available except for invoice.

Do I get an order confirmation?

After completing your order, you will receive a detailed confirmation via e-mail with all relevant information.

Can I cancel an order that has already been confirmed?

Unfortunately, orders cannot be canceled. We process them immediately to ship your items quickly.

If you change your mind, you can return the goods without any problems.

Can I combine several orders?

Orders cannot be combined after purchase as the first one is already being processed in the warehouse.

We ship them individually as quickly as possible.

How can I place an order from a foreign country?

At the moment, the Marc O’Polo online shop is available in the following countries:

Germany, Austria, Switzerland, Belgium, Netherlands, France, Sweden, Poland, Finland, Great Britain, Spain, Italy, Luxemburg, Estonia, Latvia, Lithuania, Czech Republic, Ireland, Slovakia, Slovenia, United States, Denmark, Croatia, United Arab Emirates, Greece, Portugal, Norway, Turkey, Canada, Singapore, New Zealand, Japan, Serbia, Hong Kong, India, Israel, Iceland and Qatar.

You can change the country at the bottom right of the bar in our online store. Select the appropriate online store for your shipping address.

New countries may be added soon. Visit our store regularly to stay up to date.

How do I redeem the voucher as part of the order?

The voucher will be redeemed in the last order step.

For gift vouchers:

The 12-digit code of a gift card can be entered as a payment method in the field below the payment methods (credit card, invoice, PayPal).

For voucher codes:

For discounts on the order, the code can be entered in the field below the gift card number.

Are the fragrances and hand care products safe to use?

Our fragrances and hand care essentials have been dermatologically tested and found to be safe to use.

  • The unisex Eaux de Parfum and room fragrance are Clean certified with 100% ingredient transparency.

  • Vegan & free from animal testing, no parabens, no phthalates, no formaldehyde, no known carcinogens or hormonally active substances.

  • Hand cream and hand soap are Natrue certified with natural ingredients.

  • Also vegan & free from animal testing and contain only natural, nature and nature-identical substances.

  • No ingredients derived from petrochemicals (paraffin, PEG, propylene, alkyl, etc.), no silicone oils or their derivatives, no genetically modified ingredients, no synthetic fragrances.

How do I withdraw my consent?

You can modify or withdraw consent at any time in your customer account. In the “Contact Settings” tab, you can modify or withdraw your consent to receiving promotional newsletters via email and promotional materials by post. If you would like to withdraw your consent to affinity analysis, simply send us an email stating this and specify the email address that is registered to your account. You can modify or withdraw your consent to the use of different types of cookies by following the “Cookie settings” link in the footer of our website.

Contact

Contact form
Contact Data

If you have any questions regarding the MARC O’POLO Online Shop, please feel free to contact our colleagues at Customer Service any time at the contact details given below.

Please direct any questions to:
Marc O'Polo Online Shop
Postfach 410104

44271 Dortmund
Deutschland
Telephone: 00800 1022 1022 (free)
Telefax: +49 (0) 231 96677889

Shopping Services

Voucher

First aid: Why can't I redeem my voucher?
  1. Has the voucher been transferred correctly? (Pay attention to upper and lower case, no spaces).

  2. Has the voucher code been entered in the correct field? There are 2 fields. One for gift cards (12-digit and only available for purchase), one for voucher codes. 

  3. Are the voucher conditions from the asterisk text fulfilled? Please check the minimum order value and all other conditions.

  4. Have you logged in with the correct customer account? Vouchers may be linked to a specific email address.

  5. Has the minimum amount in the shopping basket of 29,90€ been reached? If not, an order cannot be sent.

  6. Has the voucher already been used once? Some vouchers can only be used once.

  7. Has another voucher already been used? Vouchers cannot be combined with each other.

  8. ATTENTION: If the voucher still does not work after fulfilling the above points, log out and log back in and enter the code again.

What must I watch out for when redeeming the voucher?
  • The voucher code must be transferred 1:1

  • Upper and lower case letters must be observed

  • No spaces

Personalised vouchers cannot be transferred.

The voucher must be redeemed from the same customer account to which the voucher was sent.

Why can’t I redeem my voucher?

Please note the voucher conditions, which are communicated in the asterisk text (e.g. in the e-mail with the voucher or in our online shop).

Vouchers cannot be combined and can only be redeemed once.

Can I redeem my voucher if I am abroad?

Please note that most of our vouchers are specific to the country shop.

Therefore, it is possible that you can only redeem your voucher in the country shop for which you received it

In which countries is the Marc O'Polo online store available?

The Marc O'Polo online store is currently available in the following countries:

Germany, Austria, Switzerland, Netherlands, Belgium, France, Sweden, Poland, Finland, United Kingdom, Spain, Italy, Luxembourg, Estonia, Latvia, Lithuania, Czech Republic, Ireland, Slovakia, Slovenia, United States, Denmark, Croatia, United Arab Emirates, Greece, Portugal, Turkey, Canada, Singapore, New Zealand, Japan, Serbia, Hong Kong, India, Israel, Iceland and Qatar.

You can change the country at the bottom right of the bar in our online store. Select the appropriate online store according to the shipping address.

Please note that more countries may be added soon. Please visit our online store regularly to stay up to date.

Is there a minimum order value to redeem the voucher?

The voucher conditions in the asterisk text and the minimum invoice amount of €29.90 must be observed.

What happens to my voucher if I return the order?

The voucher is credited to the entire order.

In the event of a full return, a refund of the voucher value is not possible

Contact us
More to ask? Get in touch with us. We're here to help.