The standard 30-day return period will again apply on orders placed on or after 01.06.2020.

You will still be able to pay your invoice within the customary 14 days.

Increased hygiene measures have been implemented with regard to packaging. Our shipping partner DHL place a great deal of importance on maintaining the prescribed health and hygiene standards. To avoid personal contact, our delivery services are required to hand over the parcels without contact and to sign for the delivery themselves.

Due to the current situation, delivery may take up to 7 business days. If this is the case, we kindly ask for your understanding.

If we are unable to ensure delivery to your address due to the current situation, you will notified of this during the order process. Due to the current circumstances, we are unable to complete your order. We apologise for the inconvenience.

Due to the current situation, delivery may take up to 7 business days. If this is the case, we kindly ask for your understanding.

You will still be able to pay your invoice within the customary 14 days.

The standard 30-day return period will again apply on orders placed on or after 01.06.2020.

Our customer service will continue to be at your disposal: Mo-Sa 8 am to 8 pm, (+49) 00800 1022 1022 (toll-free), or write to us at: https://www.marc-o-polo.com/contactus. We apposition for any longer than usual wait times.

Sustainability has always been part of the Marc O’Polo DNA. Since 2008, we have voluntarily reported all our sustainability-related activities in a regular sustainability report. For Marc O’Polo, sustainability is more than just a trend. It’s an attitude. For over 50 years. We have defined ten pathways in our sustainability strategy. Each pathway reflects one distinct area for which we have formulated relevant action steps and aims. In the product area, we have set the goal for our Marc O’Polo Casual and Marc O’Polo DENIM brands to offer only products that fulfil our high sustainability standards by 2023. You can find more information here

In its collections, Marc O’Polo uses natural fibres from controlled organic farming. Many of our products with organically grown fibres are certified in accordance with the well-known textile standards Organic Content Standard (OCS) or Global Organic Textile Standard (GOTS). Furthermore, we offer products certified by the Responsible Wool Standard (RWS). The sheep’s wool for our RWS products comes from certified sheep farms that uphold the standards of animal welfare and environmental protection as well as practice the responsible and sustainable cultivation of farmland. All certified products are labelled with the respective seal on their care label as well as on the product page in the Marc O’Polo online shop.

The Marc O’Polo philosophy and the resulting material strategy always play a key role in the selection of materials. Sustainability and naturalness are central components of our brand core. We use natural fibres from controlled organic farming. Many of our products with organically grown fibres are certified in accordance with one of the well-known textile standards Organic Content Standard (OCS) and Global Organic Textile Standard (GOTS). In our collections, we also use sheep’s wool from farms with Responsible Wool Standard (RWS) certification. We do not use angora wool or real fur for animal welfare reasons. Down and feathers are reviewed by the independent institute IDFL. We only use leather from livestock animals (more information under FAQ 7). Marc O’Polo does not even consider the use of exotic leathers. As a member of the Leather Working Group (LWG), a lot of our products are made of leather that comes from LWG-certified tanneries (more information under FAQ 8).

We use sustainably regenerated cellulose fibres in the form of TENCEL™ lyocell and TENCEL™ modal as well as LENZING™ ECOVERO™ viscose, among others. Instead of virgin polyester (new material), we are increasingly using recycled polyester fibres which are primarily obtained from recycled PET bottles. In our outerwear collections, we use polyester padding from Thermore®, which is made of at least 50% recycled PET bottles. Alongside the natural fibres we use for the most part, we use synthetic fibres which are as sustainable as possible. You can find more information about all sustainable materials at https://www.marc-o-polo.com/inspiration/sustainability-journey-materials.html

Marc O’Polo has its products produced both in the EU and in third countries, with the majority of our suppliers based in China, India and Turkey. The respective country of origin is labelled on the care label of the product. We have been working closely with most of our suppliers for many years.

An essential part of the Marc O’Polo sustainability strategy is the manufacture of our products under humane working conditions. Marc O’Polo has been a member of the Fair Wear Foundation (FWF) since 2020. In the scope of an annual audit performed by the foundation – known as the Brand Performance Check – the purchasing practices of Marc O’Polo as well as other aspects of the company are evaluated and published. Marc O’Polo has also been a member of amfori – trade with purpose since 2009. As a part of this, binding social standards were defined. To monitor compliance with the amfori BSCI Code of Conduct and to develop possible improvements with suppliers in the scope of FWF membership, audits are conducted in the factories producing the products (primarily in high-risk countries). Furthermore, the FWF offers training programmes in the factories and a complaints mechanism for the workers.

Marc O’Polo started working with organic cotton as early as 2006 and established it as an essential material in its collections. The cotton used comes from controlled organic farming. For better quality soil. For the health of employees. Cultivated in crop rotation without genetically modified seeds, synthetic pesticides and fertilisers. Many of our products with organic cotton are already certified in accordance with the well-known textile standards Organic Content Standard (OCS) or Global Organic Textile Standard (GOTS). The respective seal on the care label as well as on our product page indicates whether a product is OCS- or GOTS-certified.

Marc O’Polo gets the independent institute IDFL (International Down & Feather Laboratory and Institute) to review the origin of the down and feathers used for its products in the scope of a supply chain traceability audit. With this initiative, we want to rule out the possibility that the animals used for our products are force-fed or that the down is plucked from the animals when still alive. Marc O’Polo down products labelled on the hangtag accordingly come from a supply chain which has been audited by the International Down & Feather Laboratory and Institute.

Marc O’Polo is a member of the Leather Working Group (LWG). The LWG exercises the strictest standards and is the most widely accredited organisation within the leather-manufacturing industry. Every Marc O’Polo product which is made of leather from a LWG-certified tannery is labelled accordingly on the label and on the product page in the online shop. Most of the leather we use is already sourced from LWG-certified tanneries today.

Marc O’Polo has refrained from real fur since 2005 and only uses faux fur made of synthetic fibres. To promote our stance on this subject, we at Marc O’Polo have made a binding commitment to renounce the use of fur by entering into the FUR FREE Alliance.

Our commitment to sustainability also includes the welfare of the animals. Marc O’Polo refrains from the use of angora wool.

The responsible use of chemicals is an important component of our product responsibility strategy. For this reason, Marc O’Polo use cupro fibres that are produced in closed-loop systems. The chemicals used in the production process of the fibre are extracted and reused, meaning they cannot escape into the environment.

Marc O’Polo is based on the idea of using materials from nature. As such, we can look back on 50 years of experience with natural materials. This tradition defines our brand culture and influences our material selection to this very day, so that we currently do not offer any products labelled as vegan. In our accessories range, we offer products such as bags and belts made of vegetable-tanned leather. We are open to material innovations. We follow all relevant development and assess them based on quality, sustainability and compatibility with our philosophy.

Marc O’Polo is making increasing use of certified paper and cardboard as well as recycled foils as packaging material. Furthermore, we are currently reviewing different solutions for this. One big challenge in this regard is the consideration of different requirements across the full supply chain as well as the protection of the product during transport.

Marc O’Polo pursues the goal of avoiding air transport to a large extent. The proportion of sea freight already greatly outweighs the proportion of air freight, which is currently only used in exceptional cases. By avoiding air freight, we are able to further reduce our emissions.

The “01 Journey – 10 Pathways” sustainability strategy affects all areas of our company. Sustainable products, social responsibility & human rights, environment, supply chain traceability, stakeholder engagement, climate performance, transport & logistics, packaging, energy and people empowerment. All activities have been documented in our sustainability report since 2008. You can find more information on our future goals an measures relating to the ten pathways at https://www.marc-o-polo.com/de-de/inspiration/sustainability-journey-strategy.html

If you decide that you don't like the items you ordered, or if they do not fit, you can return them within the time limits specified below.

Goods from the Marc O’Polo online shop: Goods that are bought from the Marc O’Polo online shop can only be returned to the Marc O’Polo online shop. The time limit in this case is 30 days from the date of purchase. Please return the article to us, including the delivery note, which you will find in the package. Please enter the reasons for the return on the delivery note.

You can print out a returnlabel for the free return of your package via the following link:

Return label Hungary
Return label Romania
Return label Estonia
Return label Finland
Return label Great Britain
Return label Ireland
Return label Italy
Return label Latvia
Return label Lithuania
Return label Luxemburg
Return label Sweden
Return label Slovakia
Return label Slovenia
Return label Spain

1. Go to the link above and click on your country
2. Enter your details and click next. Open the PDF and print your return label
3. Pack your items and include the completed delivery note. Attach the return label to the box
4. From your local post office return the products within 30 days. Keep your proof of postage

You will find the legal details with regard to your Right of Revocation under Item 6 of our General Terms and Conditions which you will find here.

Goods from a Marc O’Polo branch:
Articles that have been bought from a Marc O’Polo branch can be returned to an physical Marc O’Polo branch within 14 days of purchase. Unfortunately, for technical reasons, it is not possible to return or exchange such items via the Marc O’Polo online shop.

If you have paid for the goods by credit card, we will credit the relevant amount to your credit card account.

At Marc O’Polo, we place a lot of emphasis on quality. However, in rare cases, an article might fail to meet our stringent standards. Should this apply in the case of one of the articles you have received, we would like to apologize for the inconvenience. Naturally, you can return such an item free of charge within two years.

Goods from the Marc O’Polo online shop:
Goods that are bought from the Marc O’Polo online shop can only be returned to the Marc O’Polo online shop. The time limit in this case is 30 days from the date of purchase. Please return the article to us, including the delivery note, which you will find in the package. Please enter the reasons for the return on the delivery note.

You can print out a returnlabel for the free return of your package via the following link:
Return label Czech Republic
Return label Hungary
Return label Romania
Return label Estonia
Return label Finland
Return label Great Britain
Return label Ireland
Return label Italy
Return label Latvia
Return label Lithuania
Return label Luxemburg
Return label Poland
Return label Sweden
Return label Slovakia
Return label Slovenia
Return label Spain
1. Go to the link above and click on your country
2. Enter your details and click next. Open the PDF and print your return label
3. Pack your items and include the completed delivery note. Attach the return label to the box
4. From your local post office return the products within 30 days. Keep your proof of postage

You will find the legal details with regard to your Right of Revocation under Item 6 of our General Terms and Conditions which you will find here.

Goods from a Marc O’Polo branch:

Articles that have been bought from a Marc O’Polo branch can be returned to an physical Marc O’Polo branch within 14 days of purchase. Unfortunately, for technical reasons, it is not possible to return or exchange such items via the Marc O’Polo online shop.

As soon as your return has been received by our Customer Service, we will refund the full amount to your bank account. If you did not include your banking details (IBAN, Bic, Credit Institution and Name) with the returned goods, you can simply send them to us via email.

Unfortunately, due to technical reasons, the exchange of goods from the Marc O’Polo online shop is not possible in local retail stores. Returning of goods that were bought from the Marc O’Polo online shop is free of charge. You will find the return slip in your package. If you have lost the slip, you can request a new slip from our Customer Service, by phone or email. You can hand in the pre-franked package with the return slip, to either the Deutsche Post or Hermes, regardless of which delivery service you selected for the delivery of your parcel. You will find the locations of our delivery partners on the homepages of the various service providers.

At the moment, the automatic exchange of an article is not yet possible. If you would like an article that you have ordered in a different version, please re-order accordingly. You can simply return the unsuitable article together with the return slip, which you will find in your package.

Generally, a return can take up to 10 work days to process. As soon as we have received the return, you will be informed via email. Should our email not reach you within a reasonable timespan, please track your package by entering the tracking number, or alternatively, contact our Customer Service.

If the article you have bought needs to be repaired or cleaned, and you have questions in this regard, please feel free to contact us at any time. We will gladly help you to clear up any questions you might have. However, we do not offer repair or cleaning services.

If you require any items to be replaced, please enquire at Customer Service. We cannot guarantee that we will always have exactly the item you require, but we will do our best to get the most appropriate item to you as quickly as possible. The usual replacement items are: buttons, zipper sliders (no complete zippers), snappers, studs, leather labels, logos for overstitching.

In future, we will no longer be sending paper invoices for the sake of the environment. This means that you will now only receive your invoice via e-mail. We will send it to the e-mail address you used to place your order. To make sure that you receive the invoice, we kindly ask that you enter the e-mail address service@marc-o-polo.com in your address book and add it to your contact list. You can also find it in your customer account. To view it, simply log into your account in the MARC O'POLO online shop and click on “View order” in the Orders section.

In your country we accept the following credit cards:

• Visa

• Mastercard

• Amex*

*except Czech Republic, Poland, Romania, Hungary and Great Britain.

Once your payment has been received on our side, we will send you a confirmation by email.

Do you need a copy of an invoice? Certainly! Our Customer Service can send you a copy any time. Please contact us via the contact details below. Please keep your order and customer numbers ready.

For optimal protection of your personal data, we have secured the entire checkout section according to the latest technological standards ("SSL Technology"). Should any credit card abuse by an unauthorized person occur in spite of this, you can lodge an objection with your credit card institution. In the case of abuse, you will be reimbursed. As a rule, the credit card institutions take over all of the costs.

We accept credit cards from Visa, Master Card, American Express. (American Express is not accepted in the UK Shop) Your credit card data is transferred via a secure SSL connection and is protected by the 3D Secure process.

Secure payments with the 3D Secure process:

We support Verified by VISA, MasterCard SecureCode and American Express SafeKey. 3D Secure authentication is carried out when you complete your order. This authentication step makes credit card transactions particularly secure. Please note that this may involve an additional secure authentication step in the order process. In this case, an additional window opens from your bank. It will ask you to enter your personal authentication code. Your bank verifies this code and approves the transaction. You can activate 3D Secure with your bank. Please contact your bank for more information. So you don’t have to repeat this process for every purchase, you can have your bank whitelist us as a trusted retailer. This means you can keep shopping as usual without the additional security step.

Please enter the delivery address of your choice in the Delivery section when concluding your order. If you wish to use a different delivery address, pleases enter this accordingly. Please check the box beside "Different Delivery Address". In very rare cases, you might be unable to finalize your order, because the address you have given is unknown to us. Our Customer Service will gladly to help you by taking down the new address details.

You will receive the good news that your package is on its way to you in an email from us. You will also receive the tracking number for your package in this email. You can use this tracking number to check the status of your delivery on the homepage of the shipping service at any time.

It is very important to us that you receive your order on time and undamaged. For international deliveries, we have had the best experiences with DHL Worldwide Package, and in Sweden, with UPS Saver. As a rule, we deliver your order within 2-5 work days (as long as your order is received by 12:00, from Monday to Friday). Please note that it can take a while before the tracking link becomes active.

Generally, the following delivery charges apply in your country:

• Czech Republic: 240 CZK

• Estonia: 8,95 €

• Finland: 8,95 €

• Great Britain: 7,50 GBP

• Ireland: 8,95 €

• Italy: 8,95 €

• Latvia: 8,95 €

• Lithuania: 8,95 €

• Luxemburg: 8,95 €

• Poland: 40 PLN

• Sweden: 70 SEK

• Slovakia: 8,95 €

• Slovenia: 8,95 €

• Spain: 8,95 €

• Austria: 4,95€

The costs are independent of the total value of the order and the method of payment. If you return the complete package, you will be fully reimbursed for the delivery charges . Unfortunately, this is not possible in the case of a return of part of the order.

If you have received the wrong article, please return it. Please write an appropriate comment on the return slip. In no case will there be an automatic exchange of the article. Please reorder accordingly. (Please enter the following on the return slip: Reason for Return 1 if the wrong article was sent, and Reason for Return 7 if the article is damaged or dirty).

If you receive a package that you did not order, please refuse to accept the delivery. If you have already accepted the package, please write an appropriate comment, stating that you did not order the goods/received the wrong package on the return slip, and return the package to us.

If your package was damaged during the delivery process, please be sure to record the damage by means of photos. Upon opening the damaged package, please check whether the order is complete and that nothing has been stolen. In this case, please contact us. Photos of the damaged box and the incomplete order are also verfy useful in this case.

Normally, your order should be delivered to the address you have given within 3-6 work days. If you are still waiting for your package five work days after confirmation of your order, please first check the following:

• The delivery status, using the tracking number that was sent to you via email.

• Whether the address you gave was correct.

• Whether a neighbor has accepted the package on your behalf.

• Whether the package is waiting for you at your nearest post office.

If you have done all of the above, and still don't know where your parcel is, please contact our Customer Service.

Unfortunately, as soon as you have clicked the "Order Now" button during the ordering process, we can no longer change the delivery address.

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Exclusive offers, promotions, styling tips, trends and newbies. Our Newsletter, which we send to our customers at regular intervals, offers all of these and more. Are you interested? Registering for the Newsletter is free, and you can unsubscribe any time.

The field where you can enter your search is at the top left corner of the screen. Thanks to our filter, you can ask questions about content such as:

• Article numbers (e.g. 608015970185)

• Colors (e.g. red, green etc.)

• Product groups (e.g. T-shirts, jeans etc.)

• Product categories (e.g. ladies)

Use the filter function to narrow down the selection of products in a category optimally:

• Price (sale, non-sale)

• Color (blue, green, yellow,…)

• Design (patterned, polka dots, striped,…)

• Trouser length (short, long)

• Sleeve length (short, 3/4, long)

• Fit (regular, shaped, loose, slim,...)

If you finalize your order immediately after the article lands in your basket, there is a 99% chance that the article is available. If you leave some time between these two processes, it is possible that the article could already be sold out before you finalize your order. Placing an article in the basket does not represent automatic reservation thereof. If an article you have ordered is no longer available, our customer service team will inform you by email. Likewise, we will inform you via email when an article is available for order once more. Simply click on the correct size in our online shop, and a window will appear in which you have the option to select: "Inform me when the article is available". Then, enter your email address and we will let you know as soon as possible.

In your country, the minimum order value at the Marc O’Polo online shop is the following:

• Czech Republic:800 CZK

• Estonia: 29,90€

• Finland: 29,90€

• Great Britain: 25 GBP

• Ireland: 29,90€

• Italy: 29,90€

• Latvia: 29,90€

• Lithuania: 29,90€

• Luxemburg: 29,90€

• Poland: 130 PLN

• Sweden: 299 SEK

• Slovakia: 29,90€

• Slovenia: 29,90€

• Spain: 29,90€

• Romania: 145 RON

• Hungary: 10.000 HUF

In the case of vouchers, the minimum order value could vary from that given here. In such cases, please take note of the text at the bottom of the voucher, which is marked by an asterisk. It will inform you accordingly.

In rare cases, you might be unable to finalize your order because the address given is unknown to us. Our Customer Service would be glad to help you by registering the address. However, until then, you will be unable to purchase on account, but you can use other safe payment methods.

Certainly. Once your order has been finalized, we will send you a detailed confirmation by email, including all the information relating to your order.

Unfortunately, an order that has already been concluded cannot be cancelled. We process each concluded order without delay, because we naturally want to send you the items you have chosen as quickly as possible. However, if you do decide that you no longer want the order you have concluded, you can simply return the goods once you receive them. You will find the appropriate return label in your package.

It is not possible to manually combine two or more orders once they have been concluded, because the first order/orders are already being processed in the warehouse by the time the next order/orders go through. We do not want to delay the processing of orders, because we want to get your orders to you as quickly as possible.

At the moment, the Marc O’Polo online shop is available in the following countries: Germany, Austria, Switzerland, Belgium, Netherlands, France, Sweden, Poland, Finland, Great Britain, Spain, Italy, Luxemburg, Estonia, Latvia, Lithuania, Czech Republic, Ireland, Slovakia, Slovenia, United States, Denmark, Croatia, United Arab Emirates, Greece, Portugal, Norway, Turkey, Canada, Singapore, New Zealand, Japan, Serbia, Hong Kong, India, Israel, Iceland and Qatar. You can change the country in our online shop by clicking the bar in the top of the screen. Please select the appropriate online shop. It is very important that you always enter the address to which the order must be sent.

The voucher is redeemed in the final step of the ordering process.

The voucher code must be entered exactly, i.e. upper and lower case must be observed. No spaces. Personalised vouchers cannot be transferred. The voucher must be redeemed from the same customer account to which the voucher was sent.

Please note the voucher conditions communicated in the text marked with an asterisk (e.g. in the e-mail in which you receive the voucher or in our online shop). Please note that vouchers may not be combined. Please note that the voucher may be redeemed only once.

Please note that most of our vouchers are specific to the country shop. Therefore, it is possible that you can only redeem your voucher in the country shop for which you received it.

Please note the voucher conditions communicated in the text marked with an asterisk (e.g. in the e-mail in which you receive the voucher or in our online shop). Please note the minimum invoice amount in the online shop of €29.90.

If the minimum order value is subsequently undercut by a return and/or cancellation, the voucher value is forfeited. A pro rata crediting is unfortunately not possible. In case of returns, a refund of the voucher is excluded.

If the minimum order value is subsequently undercut by a return and/or cancellation, the amount actually paid will be reimbursed, not the original price of the item. The value of the voucher is forfeited in the amount of the portion attributable to the returned or cancelled items and will not be re-credited.

In the event of a full return, only the amount actually paid will be reimbursed, not the original price of the respective item. The voucher value is forfeited.

Unfortunately, gift vouchers cannot be purchased in the online shop at the moment for technical reasons. They will be available again shortly. Gift vouchers that have already been purchased can still be redeemed.

You can modify or withdraw consent at any time in your customer account. In the “Contact Settings” tab, you can modify or withdraw your consent to receiving promotional newsletters via email and promotional materials by post. If you would like to withdraw your consent to affinity analysis, simply send us an email stating this and specify the email address that is registered to your account. You can modify or withdraw your consent to the use of different types of cookies by following the “Cookie settings” link in the footer of our website.

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