Welcome to the service and contacts area of MARC O'POLO. In this section, you can easily and conveniently find replies to any questions you may have on our Online Shop. Simply type in a search word and you will immediately find the answer you need.
Sustainability has always been part of the Marc O’Polo DNA. Since 2008, we have voluntarily reported all our sustainability-related activities in a regular sustainability report. For Marc O’Polo, sustainability is more than just a trend. It’s an attitude. For over 50 years. We have defined ten pathways in our sustainability strategy. Each pathway reflects one distinct area for which we have formulated relevant action steps and aims. In the product area, we have set the goal for our Marc O’Polo Casual and Marc O’Polo DENIM brands to offer only products that fulfil our high sustainability standards by 2023. You can find more information here
In its collections, Marc O’Polo uses natural fibres from controlled organic farming. Many of our products with organically grown fibres are certified in accordance with the well-known textile standards Organic Content Standard (OCS) or Global Organic Textile Standard (GOTS). Furthermore, we offer products certified by the Responsible Wool Standard (RWS). The sheep’s wool for our RWS products comes from certified sheep farms that uphold the standards of animal welfare and environmental protection as well as practice the responsible and sustainable cultivation of farmland. All certified products are labelled with the respective seal on their care label as well as on the product page in the Marc O’Polo online shop.
The Marc O’Polo philosophy and the resulting material strategy always play a key role in the selection of materials. Sustainability and naturalness are central components of our brand core. We use natural fibres from controlled organic farming. Many of our products with organically grown fibres are certified in accordance with one of the well-known textile standards Organic Content Standard (OCS) and Global Organic Textile Standard (GOTS). In our collections, we also use sheep’s wool from farms with Responsible Wool Standard (RWS) certification. We do not use angora wool or real fur for animal welfare reasons. Down and feathers are reviewed by the independent institute IDFL. We only use leather from livestock animals (more information under FAQ 7). Marc O’Polo does not even consider the use of exotic leathers. As a member of the Leather Working Group (LWG), a lot of our products are made of leather that comes from LWG-certified tanneries (more information under FAQ 8).
We use sustainably regenerated cellulose fibres in the form of TENCEL™ lyocell and TENCEL™ modal as well as LENZING™ ECOVERO™ viscose, among others. Instead of virgin polyester (new material), we are increasingly using recycled polyester fibres which are primarily obtained from recycled PET bottles. In our outerwear collections, we use polyester padding from Thermore®, which is made of at least 50% recycled PET bottles. Alongside the natural fibres we use for the most part, we use synthetic fibres which are as sustainable as possible. You can find more information about all sustainable materials at https://www.marc-o-polo.com/inspiration/sustainability-journey-materials.html
Marc O’Polo has its products produced both in the EU and in third countries, with the majority of our suppliers based in China, India and Turkey. The respective country of origin is labelled on the care label of the product. We have been working closely with most of our suppliers for many years.
An essential part of the Marc O’Polo sustainability strategy is the manufacture of our products under humane working conditions. Marc O’Polo has been a member of the Fair Wear Foundation (FWF) since 2020. In the scope of an annual audit performed by the foundation – known as the Brand Performance Check – the purchasing practices of Marc O’Polo as well as other aspects of the company are evaluated and published. Marc O’Polo has also been a member of amfori – trade with purpose since 2009. As a part of this, binding social standards were defined. To monitor compliance with the amfori BSCI Code of Conduct and to develop possible improvements with suppliers in the scope of FWF membership, audits are conducted in the factories producing the products (primarily in high-risk countries). Furthermore, the FWF offers training programmes in the factories and a complaints mechanism for the workers.
Marc O’Polo started working with organic cotton as early as 2006 and established it as an essential material in its collections. The cotton used comes from controlled organic farming. For better quality soil. For the health of employees. Cultivated in crop rotation without genetically modified seeds, synthetic pesticides and fertilisers. Many of our products with organic cotton are already certified in accordance with the well-known textile standards Organic Content Standard (OCS) or Global Organic Textile Standard (GOTS). The respective seal on the care label as well as on our product page indicates whether a product is OCS- or GOTS-certified.
Marc O’Polo gets the independent institute IDFL (International Down & Feather Laboratory and Institute) to review the origin of the down and feathers used for its products in the scope of a supply chain traceability audit. With this initiative, we want to rule out the possibility that the animals used for our products are force-fed or that the down is plucked from the animals when still alive. Marc O’Polo down products labelled on the hangtag accordingly come from a supply chain which has been audited by the International Down & Feather Laboratory and Institute.
Marc O’Polo is a member of the Leather Working Group (LWG). The LWG exercises the strictest standards and is the most widely accredited organisation within the leather-manufacturing industry. Every Marc O’Polo product which is made of leather from a LWG-certified tannery is labelled accordingly on the label and on the product page in the online shop. Most of the leather we use is already sourced from LWG-certified tanneries today.
Marc O’Polo has refrained from real fur since 2005 and only uses faux fur made of synthetic fibres. To promote our stance on this subject, we at Marc O’Polo have made a binding commitment to renounce the use of fur by entering into the FUR FREE Alliance.
Our commitment to sustainability also includes the welfare of the animals. Marc O’Polo refrains from the use of angora wool.
The responsible use of chemicals is an important component of our product responsibility strategy. For this reason, Marc O’Polo use cupro fibres that are produced in closed-loop systems. The chemicals used in the production process of the fibre are extracted and reused, meaning they cannot escape into the environment.
Marc O’Polo is based on the idea of using materials from nature. As such, we can look back on 50 years of experience with natural materials. This tradition defines our brand culture and influences our material selection to this very day, so that we currently do not offer any products labelled as vegan. In our accessories range, we offer products such as bags and belts made of vegetable-tanned leather. We are open to material innovations. We follow all relevant development and assess them based on quality, sustainability and compatibility with our philosophy.
Marc O’Polo is making increasing use of certified paper and cardboard as well as recycled foils as packaging material. Furthermore, we are currently reviewing different solutions for this. One big challenge in this regard is the consideration of different requirements across the full supply chain as well as the protection of the product during transport.
Marc O’Polo pursues the goal of avoiding air transport to a large extent. The proportion of sea freight already greatly outweighs the proportion of air freight, which is currently only used in exceptional cases. By avoiding air freight, we are able to further reduce our emissions.
The “01 Journey – 10 Pathways” sustainability strategy affects all areas of our company. Sustainable products, social responsibility & human rights, environment, supply chain traceability, stakeholder engagement, climate performance, transport & logistics, packaging, energy and people empowerment. All activities have been documented in our sustainability report since 2008. You can find more information on our future goals an measures relating to the ten pathways at https://www.marc-o-polo.com/de-de/inspiration/sustainability-journey-strategy.html
Marc O’Polo designates clothing products from the brands Casual and DENIM as “sustainable” when the primary fibres (outer fabric, filling, lining) are made of at least 80% sustainable material. For shoe products, this is the case when at least one of the three main components (upper, lining or outer sole) is made of at least 80% sustainable materials, and for accessories when at least the main material is made of at least 80% sustainable materials. The sustainable materials used can be found at https://www.marc-o-polo.com/de-de/inspiration/sustainability-journey-materials.html
Our DfC products are marked in the online shop and are flagged with "DESIGNED FOR CIRCULARITY. You can also find all DfC items in our category.
The development of DfC products already takes place in accordance with the Circular Design Criteria, which are developed by our partner circular.fashion, a leading transformation agency for circular textiles in Europe. This agency ultimately also checks compliance with the criteria, which are designed, among other things, for the durability of the clothing and compatibility with the processes in sorting and recycling plants. The composition of the main material but also the processing as well as trims and prints are taken into account here.
With the creation of DfC products, we have taken a first important step towards circular action. In order to be able to close the loop in the future, further measures, including take-back systems, are necessary. We have high expectations of the implementation of a takeback, so we are currently in the process of determining when and how a system can best be implemented.
Goods that are bought from the Marc O’Polo online shop can only be returned to the Marc O’Polo online shop. The time limit in this case is 30 days from the date of purchase. Please return the article to us, including the delivery note, which you will find in the package. Please enter the reasons for the return on the delivery note.
You can make a return via the following portal. Please have your order number and e-mail address ready.
https://web.global-e.com/returns/portal/mZPK
At Marc O’Polo, we place a lot of emphasis on quality. However, in rare cases, an article might fail to meet our stringent standards. Should this apply in the case of one of the articles you have received, we would like to apologize for the inconvenience. Naturally, you can return such an item free of charge within two years. Goods from the Marc O’Polo online shop: Goods that are bought from the Marc O’Polo online shop can only be returned to the Marc O’Polo online shop. The time limit in this case is 30 days from the date of purchase. Please return the article to us, including the delivery note, which you will find in the package. Please enter the reasons for the return on the delivery note.
As soon as your return has been received by our Customer Service, we will refund the full amount to your bank account. If you did not include your banking details (IBAN, Bic, Credit Institution and Name) with the returned goods, you can simply send them to us via email.
Unfortunately, due to technical reasons, the exchange of goods from the Marc O’Polo online shop is not possible in local retail stores.
At the moment, the automatic exchange of an article is not yet possible. If you would like an article that you have ordered in a different version, please re-order accordingly. You can simply return the unsuitable article by using our Return Portal.
Generally, a return can take up to 15 work days to process. As soon as we have received the return, you will be informed via email. Should our email not reach you within a reasonable timespan, please track your package by entering the tracking number, or alternatively, contact our Customer Service via e-mail at: service@global-e.com
If the article you have bought needs to be repaired or cleaned, and you have questions in this regard, please feel free to contact us at any time. We will gladly help you to clear up any questions you might have. However, we do not offer repair or cleaning services.
Returned Items
Please note that returned orders take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed:
1- Shipping time to arrive back to our warehouse
2- Processing and inspection for refund approval
3- Authorization to finance department to issue refund
4- It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.
Should your refund not be processed within the 21 business days, please send us the tracking number for the returned package so that we can investigate further.
Canceled Orders
For orders made by credit card, we only charge when the order ships to you.
If you see a charge on your credit card for a canceled order, it is likely to be only a pre-authorization and not a payment. This will be automatically canceled by your payment provider.
If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.
Credit Card Refunds
Please allow up to 7 business days for the funds to credit back to your payment method.
PayPal Refunds
These are usually immediate, so if you have received confirmation that a refund was issued but do not see it in your account, please contact us by writing an e-mail to our customer service at service@global-e.com so that we can investigate further."
We’re very sorry to hear that your package did not arrive in perfect condition.
In order for us to follow this up with our shipping partner, we kindly ask you to send photos of:
1. The damaged item
2. The inner and outer packaging
Please send this information to our customer service so that we can open a swift investigation.
We’re very sorry to hear that your package did not arrive in perfect condition.
In order for us to follow up with this inquiry, we kindly ask you to send us photos of the faulty item.
Please send this information to our customer service so that we can open a swift investigation.
We’re sorry to hear that you received an incorrect item in your order.
In order for us to process this inquiry, please contact us by clicking on the link below and send us photographs of the following:
1. The packing slip enclosed with the order
1. The product received
Please be assured that as soon as we receive this information, we will follow up swiftly to resolve this issue
We’re very sorry to hear that you did not receive all the products that you ordered.
Please let us know what items are missing so that we can investigate what happened.
You may have to pay for returns in some countries. The shipping costs for these countries vary as follows:
United States: 10 USD
United Arab Emirates: 43 AED
Turkey: 98 TRY
Canada: 14 CAD
Singapore: 16 SGD
New Zealand: 17 NZD
Japan: 1290 JPY
Serbia: 1170 RSD
Hong Kong: 90 HKD
India: 870 INR
Israel: 38 ILS
Qatar: 40 QAR
Unisex Eaux de Parfum, room fragrances and hand care products can only be returned unopened.
SAIZ is a tool with which you can determine your suitable dress size for the respective product category. This will then be suggested to you on the product page. Click on "Find size" above the size selection to open the window for SAIZ.
Your personalised size advisor SAIZ calculates your measurements based on your details, which are then compared with the exact article measurements. You will find the size advisor on many product pages. As soon as you have entered your details once, the recommended size will be suggested directly for the next product.
Our size advisor has precise item data such as information on the elasticity or width of a product. On the basis of more than 10,000 data, calculations are continuously collected, which lead to the correct size determination.
You can only use the SAIZ size advisor if you have accepted personalisation cookies. In addition, there are items, such as accessories or Marc O'Polo Junior products, which cannot be used for SAIZ.
For the appropriate category (tops, trousers, etc.) your data is stored in SAIZ. You therefore only have to enter them once and a recommended size will be suggested directly for the next product.
| Int. Size | Body length (in cm) | Head circumference (in cm) | Age (in Years) |
|---|---|---|---|
| XS | 92-110 | 49-51 | 2-5 |
| S | 116-134 | 51-53 | 6-9 |
| M | 140-158 | 53-55 | 10-13 |
| L | 164-176 | 55-57 | 14-16 |
| Int. Size | Size | Body length (cm) | Neck size (in cm) | Chest (in cm) | Waist (in cm) | Hips (in cm) | Age |
|---|---|---|---|---|---|---|---|
| S | 134 140 | 129-134 135-140 | 30 31 | 66-69 69-72 | 58-60 60-62 | 67-70 70-73 | 9 10 |
| M | 146 152 | 141-146 147-152 | 32 33 | 72-75 75-78 | 62-65 65-68 | 73-77 77-81 | 11 12 |
| L | 158 164 | 153-158 159-164 | 34 35 | 78-81 81-84 | 68-71 71-74 | 81-85 85-89 | 13 14 |
| XL | 170 176 | 165-170 171-176 | 36 37 | 84-88 88-92 | 74-77 77-80 | 89-93 93-97 | 14 14 |
| Int. Size | Size | Body length (cm) | Chest (in cm) | Waist (in cm) | Hips (in cm) | Age (in Years) |
|---|---|---|---|---|---|---|
| S | 134 140 | 129-134 135-140 | 64-67 67-70 | 58-60 60-62 | 69-72 72-75 | 9 10 |
| M | 146 152 | 141-146 147-152 | 70-73 73-77 | 62-65 65-68 | 75-79 79-83 | 11 12 |
| L | 158 164 | 153-158 159-164 | 77-81 81-85 | 68-71 71-74 | 83-87 87-91 | 13 14 |
| XL | 170 176 | 165-170 171-176 | 85-89 89-93 | 74-77 77-80 | 91-95 95-99 | 14 14 |
| Double size | Size | Body length (in cm) | Chest (in cm) | Waist (in cm) | Hips (in cm) | Age (in Years) |
|---|---|---|---|---|---|---|
| 92/98 | 92 98 | 87-92 93-98 | 53-55 54-56 | 50-52 51-53 | 54-56 56-58 | 2 3 |
| 104/110 | 104 110 | 99-104 105-110 | 55-57 57-59 | 52-54 53-55 | 58-60 60-62 | 4 5 |
| 116/122 | 116 122 | 111-116 117-122 | 59-61 61-63 | 54-56 55-57 | 61-64 64-67 | 6 7 |
| 128/134 | 128 | 123-128 | 63-65 | 57-59 | 67-70 | 8 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|---|
| XXS | 32 | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 34 | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 36 | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 38 | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 40 | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 42 | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 44 | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| 46 | 111-117 | 91-97 | 118-124 | 60-64 | 40,3-42,3 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|---|
| XXS | 32 | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 34 | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 36 | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 38 | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 40 | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 42 | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 44 | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| 46 | 111-117 | 91-97 | 118-124 | 60-64 | 40,3-42,3 |
| Int. Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|
| XXS | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| Int. Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|
| XXS | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|---|
| XXS | 32 | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 34 | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 36 | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 38 | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 40 | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 42 | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 44 | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| 46 | 111-117 | 91-97 | 118-124 | 60-64 | 40,3-42,3 |
| Int. Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|
| XXS | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|---|
| XXS | 32 | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 34 | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 36 | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 38 | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 40 | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 42 | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 44 | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| 46 | 111-117 | 91-97 | 118-124 | 60-64 | 40,3-42,3 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|---|
| XXS | 32 | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 34 | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 36 | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 38 | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 40 | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 42 | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 44 | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| 46 | 111-117 | 91-97 | 118-124 | 60-64 | 40,3-42,3 |
| Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|
| XXS | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference (in cm) |
|---|---|---|---|---|---|---|
| XXS | 32 | 78-82 | 58-62 | 85-89 | 57,2-61,2 | 33,3-35,3 |
| XS | 34 | 82-86 | 62-66 | 89-93 | 57,6-61,6 | 34,3-36,3 |
| S | 36 | 86-90 | 66-70 | 93-97 | 58-62 | 35,3-37,3 |
| M | 38 | 90-94 | 70-74 | 97-101 | 58,4-62,4 | 36,3-38,3 |
| L | 40 | 94-98 | 74-78 | 101-105 | 58,8-62,8 | 37,3-39,3 |
| XL | 42 | 98-105 | 78-85 | 105-112 | 59,2-63,2 | 38,3-4,3 |
| XXL | 44 | 105-111 | 85-91 | 112-118 | 59,6-63,6 | 39,3-41,3 |
| 46 | 111-117 | 91-97 | 118-124 | 60-64 | 40,3-42,3 |
| Int. Size | Jeans Size (W/L) | Width | Length | Waist (in cm) | Hips (in cm) | Inseam (in cm) |
|---|---|---|---|---|---|---|
| XXS | 25 W / 30 L | 25 | 30 | 59,3-61,7 | 86,3-88,7 | 71,1-76,0 |
| XS | 26 W / 30 L | 26 | 30 | 61,8-64,2 | 88,8-91,2 | 71,1-76,0 |
| XS | 27 w / 30 L | 27 | 30 | 64,3-66,7 | 91,3-93,7 | 71,1-76,0 |
| S | 28 W / 30 L | 28 | 30 | 66,8-69,2 | 93,8-96,2 | 71,1-76,0 |
| M | 29 W / 30 L | 29 | 30 | 69,3-71,7 | 96,3-98,7 | 71,1-76,0 |
| M | 30 W / 30 L | 30 | 30 | 71,8-74,2 | 98,8-101,2 | 71,1-76,0 |
| L | 31 W / 30 L | 31 | 30 | 74,3-76,7 | 101,3-103,7 | 71,1-76,0 |
| L | 32 W / 30L | 32 | 30 | 76,8-79,2 | 103,8-106,2 | 71,1-76,0 |
| XL | 33 W / 30 L | 33 | 30 | 79,3-81,7 | 106,3-108,7 | 71,1-76,0 |
| XL | 34 W / 30 L | 34 | 30 | 81,8-84,2 | 108,8-111,2 | 71,1-76,0 |
| XXL | 35 W / 30 L | 35 | 30 | 84,3-86,7 | 111,3-113,7 | 71,1-76,0 |
| XXL | 36 W / 30 L | 36 | 32 | 86,8-89,2 | 113,8-116,2 | 71,1-76,0 |
| XXS | 25 W / 32 L | 25 | 32 | 59,3-61,7 | 86,3-88,7 | 76,1-81,0 |
| XS | 26 W / 32 L | 26 | 32 | 61,8-64,2 | 88,8-91,2 | 76,1-81,0 |
| XS | 27 W / 32 L | 27 | 32 | 64,3-66,7 | 91,3-93,7 | 76,1-81,0 |
| S | 28 W / 32 L | 28 | 32 | 66,8-69,2 | 93,8-96,2 | 76,1-81,0 |
| M | 29 W / 32 L | 29 | 32 | 69,3-71,7 | 96,3-98,7 | 76,1-81,0 |
| M | 30 W / 32 L | 30 | 32 | 71,8-74,2 | 98,8-101,2 | 76,1-81,0 |
| L | 31 W / 32 L | 31 | 32 | 74,3-76,7 | 101,3-103,7 | 76,1-81,0 |
| L | 32 W / 32 L | 32 | 32 | 76,8-79,2 | 103,8-106,2 | 76,1-81,0 |
| XL | 33 W / 32 L | 33 | 32 | 79,3-81,7 | 106,3-108,7 | 76,1-81,0 |
| XL | 34 W / 32 L | 34 | 32 | 81,8-84,2 | 108,8-111,2 | 76,1-81,0 |
| XXL | 35 W / 32 L | 35 | 32 | 86,8-89,2 | 111,3-113,7 | 76,1-81,0 |
| XXL | 36 W / 32 L | 36 | 32 | 59,3-61,7 | 113,8-116,2 | 76,1-81,0 |
| XXS | 25 W / 34 L | 25 | 34 | 61,8-64,2 | 86,3-88,7 | 81,1-86,0 |
| XS | 26 W / 34 L | 26 | 34 | 64,3-66,7 | 88,8-91,2 | 81,1-86,0 |
| XS | 27 W / 34 L | 27 | 34 | 66,8-69,2 | 91,3-93,7 | 81,1-86,0 |
| S | 28 W / 34 L | 28 | 34 | 71,8-74,2 | 93,8-96,2 | 81,1-86,0 |
| M | 29 W / 34 L | 29 | 34 | 69,3-71,7 | 96,3-98,7 | 81,1-86,0 |
| M | 30 W / 34 L | 30 | 34 | 71,8-74,2 | 98,8-101,2 | 81,1-86,0 |
| L | 31 W / 34 L | 31 | 34 | 74,3-76,7 | 101,3-103,7 | 81,1-86,0 |
| L | 32 W / 34 L | 32 | 34 | 76,8-79,2 | 103,8-106,2 | 81,1-86,0 |
| XL | 33 W / 34 L | 33 | 34 | 79,3-81,7 | 106,3-108,7 | 81,1-86,0 |
| XL | 34 W / 34 L | 34 | 34 | 81,8-84,2 | 108,8-111,2 | 81,1-86,0 |
| XXL | 35 W / 34 L | 35 | 34 | 84,3-86,7 | 111,3-113,7 | 81,1-86,0 |
| XXL | 36 W / 34 L | 36 | 34 | 86,8-89,2 | 113,8-116,2 | 81,1-86,0 |
| Int. Size | DE Size | Waist (in cm) | Hips (in cm) | Inseam (in cm) |
|---|---|---|---|---|
| XXS | 32 | 58-62 | 85-89 | 75,5-82 |
| XS | 34 | 62-66 | 89-93 | 75,5-82 |
| S | 36 | 66-70 | 93-97 | 76-82 |
| M | 38 | 70-74 | 97-101 | 67-82 |
| L | 40 | 74-78 | 101-105 | 67-82 |
| XL | 42 | 78-82 | 105-109 | 67-82 |
| XXL | 44 | 82-88 | 109-115 | 67-82 |
| 46 | 88-94 | 115-121 | 67-82 |
| Int. Size | DE Size | Waist (in cm) | Hips (in cm) | Inseam (in cm) |
|---|---|---|---|---|
| XXS | 32 | 58-62 | 85-89 | |
| XS | 34 | 62-66 | 89-93 | |
| S | 36 | 66-70 | 93-97 | |
| M | 38 | 70-74 | 97-101 | |
| L | 40 | 74-78 | 101-105 | |
| XL | 42 | 78-82 | 105-109 | |
| XXL | 44 | 82-88 | 109-115 | |
| 46 | 88-94 | 115-121 |
| Shoe Size | Shoe Size UK |
|---|---|
| 36 | 3,5 |
| 37 | 4 |
| 37,5 | 4,5 |
| 38 | 5 |
| 38,5 | 5,5 |
| 39 | 6 |
| 40 | 6,5 |
| 40,5 | 7 |
| 41 | 7,5 |
| 42 | 8 |
| Int. Size | EU Size | Underbust measurement (in cm) | Chest (in cm) Cup A | Chest (in cm) Cup B | Chest (in cm) Cup C | Chest (in cm) Cup D |
|---|---|---|---|---|---|---|
| XS | 34 | 64-67 | 78-80 | 80-82 | 82-84 | 84-86 |
| S | 36 | 68-71 | 82-84 | 84-86 | 86-88 | 88-90 |
| M | 38 | 72-75 | 86-88 | 88-90 | 90-92 | 92-94 |
| L | 40 | 76-79 | 90-92 | 92-94 | 94-96 | 96-98 |
| XL | 42 | 80-83 | 94-96 | 96-98 | 98-100 | 100-102 |
| XXL | 44 | 84-88 | 98-100 | 100-102 | 102-104 | 104-106 |
| Int. Size | EU Size | Bra Size | Underbust measurement (in cm) | Chest (in cm) Cup A | Chest (in cm) Cup B | Chest (in cm) Cup C | Chest (in cm) Cup D |
|---|---|---|---|---|---|---|---|
| XS | 34-36 | 65 | 63-67 | 77-79 | 79-81 | 81-83 | 83-85 |
| S | 36-38 | 70 | 68-72 | 82-84 | 84-86 | 86-88 | 88-90 |
| M | 38-40 | 75 | 73-77 | 87-89 | 89-91 | 91-93 | 93-95 |
| L | 40-42 | 80 | 78-82 | 92-94 | 94-96 | 96-98 | 98-100 |
| XL | 42-44 | 85 | 83-87 | 97-99 | 99-101 | 101-103 | 103-105 |
| XXL | 44-46 | 90 | 88-92 | 102-104 | 104-106 | 106-108 | 108-110 |
| Int. Size | Chest (in cm ) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck (in cm) |
|---|---|---|---|---|---|
| XS | 90-94 | 78-82 | 91-95 | 59,3-63,3 | 35,9-37,3 |
| S | 94-98 | 82-86 | 95-99 | 60,5-64,5 | 37,4-38,8 |
| M | 98-102 | 86-90 | 99-103 | 61,8-65,8 | 38,9-40,3 |
| L | 102-107 | 90-95 | 103-108 | 63-67 | 40,4-41,8 |
| XL | 107-113 | 95-101 | 108-114 | 63,5-67,5 | 41,9-43,3 |
| XXL | 113-119 | 101-107 | 114-120 | 64-68 | 43,4-44,8 |
| XXXL | 119-125 | 107-113 | 102-126 | 64,5-68,5 | 44,9-46,3 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference ( in cm) |
|---|---|---|---|---|---|---|
| XS | 44 | 90 - 94 | 78 - 82 | 91 - 95 | 58,5 - 62,5 | 37,6 - 38,5 |
| S | 46 | 94 - 98 | 82 - 86 | 95 - 99 | 60 - 64 | 38,6 - 39,5 |
| M | 48 | 98 - 102 | 86 - 90 | 99 - 103 | 61,5 - 65,5 | 39,6 - 40,5 |
| L | 50 | 102 - 106 | 90 - 94 | 103- 107 | 63 - 67 | 40,6 - 41,5 |
| XL | 52 | 106 - 110 | 94 - 98 | 107 - 111 | 64 - 68 | 41,6 - 42,5 |
| XXL | 54 | 110 - 114 | 98 - 102 | 111 - 115 | 65 - 69 | 42,6 - 43,5 |
| XXXL | 56 | 114 - 118 | 102 - 106 | 115 - 119 | 66 - 70 | 43,6 - 44,5 |
| Int. Size | Size | Chest (in cm) | Waist (in cm) | Hips (in cm) | Arm Length (in cm) | Neck Circumference ( in cm) |
|---|---|---|---|---|---|---|
| XS | 44 | 88 - 92 | 76 - 80 | 89 - 93 | 58,5 - 62,5 | 35,9 - 37,3 |
| S | 46 | 92 - 96 | 80 - 84 | 93 - 97 | 06 - 64 | 37,4 - 38,8 |
| M | 48 | 96 - 101 | 84 - 89 | 97 - 102 | 61,5 - 65,5 | 38,9 - 40,3 |
| L | 50 | 101 - 107 | 89 - 95 | 102 - 108 | 63 - 67 | 40,4 - 41,8 |
| XL | 52 | 107 - 113 | 95 - 101 | 108 - 114 | 64,5 - 68,5 | 41,9 - 43,3 |
| XXL | 54 | 113 -119 | 101 - 107 | 114 - 120 | 66 - 70 | 43,4 - 44,8 |
| XXXL | 56 | 119 -125 | 107 - 113 | 120 - 126 | 67,5 - 71,5 | 44,9 - 46,3 |
| Int. Size | Size | Chest (in cm) | Hips (in cm) |
|---|---|---|---|
| XS | 44 | 90 | 91 |
| S | 46 | 94 | 95 |
| M | 48 | 98 | 99 |
| M/L | 50 | 102 | 103 |
| L | 52 | 106 | 107 |
| XL | 54 | 110 | 111 |
| XXL | 56 | 114 | 115 |
| XXXL | 58 | 118 | 119 |
In future, we will no longer be sending paper invoices for the sake of the environment. This means that you will now only receive your invoice via e-mail. We will send it to the e-mail address you used to place your order. To make sure that you receive the invoice, we kindly ask that you enter the e-mail address service@marc-o-polo.com in your address book and add it to your contact list. You can also find it in your customer account. To view it, simply log into your account in the MARC O'POLO online shop and click on “View order” in the Orders section.
We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal. During the checkout process, the supported payment methods are displayed on screen.
Once your payment has been received on our side, we will send you a confirmation by email.
If you need us to email you a copy of your invoice, please send an email to our customer Service
Our system only allows one payment to be taken per order, so you are unlikely to have been charged twice for the same order. However, it’s possible that we have received a duplicate order. Please send us your order number so we can investigate this further.
Please enter the delivery address of your choice next to your billing address in the checkout. If you wish to use a different delivery address, pleases select "Add an alternative delivery address" and fill in the right address. In very rare cases, you might be unable to finalize your order, because the address you have given is unknown to us. Our Customer Service will gladly to help you by taking down the new address details.
You will receive the good news that your package is on its way to you in an email from us. You will also receive the tracking number for your package in this email. You can use this tracking number to check the status of your delivery on the homepage of the shipping service at any time or under following link:
It is very important to us that you receive your order on time and undamaged. For international deliveries, we have had the best experiences with DHL Worldwide Package. As a rule, we deliver your order within 10 work days (as long as your order is received by 12:00, from Monday to Friday). Please note that it can take a while before the tracking link becomes active.
Generally, the following delivery charges apply in your country:
Czech Republic: 240 CZK
Estonia: 8,95 €
Finland: 8,95 €
Great Britain: 7,50 GBP
Ireland: 8,95 €
Italy: 8,95 €
Latvia: 8,95 €
Lithuania: 8,95 €
Luxemburg: 8,95 €
Poland: 40 PLN
Sweden: 70 SEK
Slovakia: 8,95 €
Slovenia: 8,95 €
Spain: 8,95 €
United States: 9 USD (Free Shipping Threshold 180 USD)
Denmark: 65 DKK
Croatia: 65 HRK
United Arab Emirates: 35 AED (Free Shipping Threshold 640 AED)
Greece: 8,95 €
Portugal: 8,95 €
Norway: 90 NOK
Turkey: 90 TRY (Free Shipping Threshold 1500 TRY)
Canada: 13 CAD (Free Shipping Threshold 220 CAD)
Singapore: 14 SGD (Free Shipping Threshold 240 SGD)
New Zealand: 15 NZD (Free Shipping Threshold 400 NZD)
Japan: 1150 JPY (Free Shipping Threshold 19000 JPY)
Serbia: 1050 RSD (Free Shipping Threshold 17600 RSD)
Hong Kong: 80 HKD (Free Shipping Threshold 1300 HKD)
India: 775 INR (Free Shipping Threshold 13000 INR)
Israel: 30 ILS (Free Shipping Threshold 570 ILS)
Iceland: 1300 ISK
Qatar: 38 QAR (Free Shipping Threshold 630 QAR)
The costs are independent of the total value of the order and the method of payment. If you return the complete package, you will be fully reimbursed for the delivery charges. Unfortunately, this is not possible in the case of a return of part of the order.
You may have to pay for returns in some countries. The shipping costs for these countries vary as follows:
Canada: 14 CAD
Hong Kong: 90 HKD
India: 870 INR
Israel: 38 ILS
Japan: 1290 JPY
New Zealand: 17 NZD
Qatar: 40 QAR
Serbia: 1170 RSD
Singapore: 16 SGD
Turkey: 98 TRY
United Arab Emirates: 43 AED
United States: 10 USD
If you have received the wrong article, please return it. Please write an appropriate comment on the return slip. In no case will there be an automatic exchange of the article. Please reorder accordingly. (Please enter the following on the return slip: Reason for Return 1 if the wrong article was sent, and Reason for Return 7 if the article is damaged or dirty).
We’re very sorry to hear that your package did not arrive in perfect condition.
In order for us to follow this up with our shipping partner, we kindly ask you to send photos of:
1. The damaged item
2. The inner and outer packaging
Please send this info to our customer service so that we can open a swift investigation with our shipping partner.
Normally, your order should be delivered to the address you have given within 10 work days. If you are still waiting for your package 15 work days after confirmation of your order, please first check the following:
The delivery status, using the tracking number that was sent to you via email.
Whether the address you gave was correct.
Whether a neighbor has accepted the package on your behalf.
Whether the package is waiting for you at your nearest post office.
If you have done all of the above, and still don't know where your parcel is, please contact our Customer Service.
If the order has not shipped
If your order has not yet shipped, then we should be able to update your address, so long as the delivery country remains the same. We cannot change the delivery country. Please contact us urgently via our customer service to change your delivery address.
If the order has shipped
Airmail: We cannot intercept airmail packages. If the package is undelivered, it will eventually be returned to us. Please note this is likely to take some time (maybe several weeks). A refund will be issued when we receive the package back at our warehouse.
Courier: Depending on the status of the delivery and the courier, we may be able to update the address. We cannot change the delivery country. Please contact us urgently via our customer service if you need to change your delivery address.
Please click on the flag icon at the bottom left of our homepage to view the countries that we ship to.
If you cannot see your country listed, then it is likely that we do not currently ship there.
It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery. Once your order ships, you will be sent an auto-email containing tracking information.
If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation. The investigation to locate a package may take several weeks. If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
You can track you delivery here:
Import duties and taxes may apply upon receipt of international orders. These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as:
1. Country of origin of the purchased product
2. Local VAT rates
3. Local import taxes
It will be your responsibility to pay these charges if and when asked to by your local authorities. Our guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed! All you need to do is prepay the duties at our checkout. If prepayment is supported for your order, then you will be quoted as follows:
“Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”
Select this option if you wish to prepay duties & taxes. Should you choose to use this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).
Please note that any inspections and fees applied on imports to your country are beyond our control, should you decide not to prepay your taxes during checkout.
Courier Deliveries:
Standard couriers can take up to 48 hours to generate information to their tracking website and updates are not continuous. If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation with the shipper
Airmail Deliveries:
Packages shipped via tracked mail (as opposed to an express courier services) do not provide continuously updated tracking information – the information may only be updated as the package ships and once it arrives in your country. When the package arrives in your country, it will be passed on to an internal postal service. There is no guaranteed delivery date for orders sent via postal services. Delivery dates quoted at checkout are an estimation only. If your order has not arrived by the expected date, we kindly request that you wait for another 10-14 business days, to allow for any customs inspections or possible postal delays in your area. Should the order still not arrive by this time, please contact us so that we can open an investigation with our shipping partner. The investigation to locate an airmail package may take up to two weeks.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
If the tracking indicates that this has been delivered, we kindly request that you check with a member of your household or a neighbor, as perhaps one of them collected or signed for the package.
If there is no sign of the package, please contact us so that we can open an investigation.
Subscribe to newsletter here
Exclusive offers, promotions, styling tips, trends and newbies. Our Newsletter, which we send to our customers at regular intervals, offers all of these and more. Are you interested? Registering for the Newsletter is free, and you can unsubscribe any time.
You will find the necessary unsubscribe options directly in the Newsletter, in the bottom left-hand corner, by clicking on "Unsubscribe Newsletter", or in your Customer Account, under "Personal Data", sub-point "Newsletter Preferences". If you have any problems subscribing or unsubscribing, please contact Customer Service.
The field where you can enter your search is at the top left corner of the screen. Thanks to our filter, you can ask questions about content such as:
Article numbers (e.g. 608015970185)
Colors (e.g. red, green etc.)
Product groups (e.g. T-shirts, jeans etc.)
Product categories (e.g. ladies)
Use the filter function to narrow down the selection of products in a category optimally:
Price (sale, non-sale)
Color (blue, green, yellow,…)
Design (patterned, polka dots, striped,…)
Trouser length (short, long)
Sleeve length (short, 3/4, long)
Fit (regular, shaped, loose, slim,...)
If you finalize your order immediately after the article lands in your basket, there is a 99% chance that the article is available. If you leave some time between these two processes, it is possible that the article could already be sold out before you finalize your order. Placing an article in the basket does not represent automatic reservation thereof. If an article you have ordered is no longer available, our customer service team will inform you by email. Likewise, we will inform you via email when an article is available for order once more. Simply click on the correct size in our online shop, and a window will appear in which you have the option to select: "Inform me when the article is available". Then, enter your email address and we will let you know as soon as possible.
In your country, the minimum order value at the MARC O'POLO Online Shop is the following:
Czech Republic:800 CZK
Estonia: 29,90€
Finland: 29,90€
Great Britain: 25 GBP
Ireland: 29,90€
Italy: 29,90€
Latvia: 29,90€
Lithuania: 29,90€
Luxemburg: 29,90€
Poland: 130 PLN
Sweden: 299 SEK
Slovakia: 29,90 €
Slovenia: 29,90 €
Spain: 29,90 €
Romania: 145 RON
Hungary: 10.000 HUF
United States: 35 USD
Denmark: 225 DKK
Croatia: 225 HRK
United Arab Emirates: 130 AED
Greece: 29,90 €
Portugal: 29,90 €
Turkey: 300 TRY
Canada: 45 CAD
Singapore: 55 SGD
New Zealand: 55 NZD
Japan: 4000 JPY
Serbia: 3600 RSD
Hong Kong (China): 280 HKD
India: 2600 INR
Israel: 115 ILS
Iceland: 4500 ISK
Qatar: 130 QAR
In the case of vouchers, the minimum order value could vary from that given here. In such cases, please take note of the text at the bottom of the voucher, which is marked by an asterisk. It will inform you accordingly.
1. Select your shipping country by clicking on the flag icon at the bottom left of the homepage
2. Select the item/s you wish to buy
3. Click on “checkout”
4. Fill in your address and payment details
You will receive an automatic email confirming the details of your order.
It can take between 2-4 days to process an order for international shipping.
Once your order ships, we’ll send you an email containing tracking information.
We aim to meet the delivery times quoted but sometimes circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.
Certainly. Once your order has been finalized, we will send you a detailed confirmation by email, including all the information relating to your order.
Unfortunately, an order that has already been concluded cannot be cancelled. We process each concluded order without delay, because we naturally want to send you the items you have chosen as quickly as possible. However, if you do decide that you no longer want the order you have concluded, you can simply return the goods once you receive them.
It is not possible to manually combine two or more orders once they have been concluded, because the first order/orders are already being processed in the warehouse by the time the next order/orders go through. We do not want to delay the processing of orders, because we want to get your orders to you as quickly as possible.
At the moment, the MARC O‘POLO Online Shop is available in the following countries: Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece Spain, Hong Kong, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxemburg, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Serbia, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Turkey, United Arab Emirates and United States. You can change the country in our Online Shop by clicking the bar in the top of the screen. Please select the appropriate Online Shop. It is very important that you always enter the address to which the order must be sent.
Our system processes orders immediately, which means we’re unable to change orders.
Regrettably this means we are unable to remove an item from your order.
If you no longer require any of the items ordered, you may return them to us for a full refund.
For more information on how to return your order please click on the link below.
Our Eaux de Parfum and the room fragrance can be tested in our Marc O'Polo stores. Customers also receive an aroma card with all three fragrances when they order from the Marc O'Polo online shop. Only while stocks last.
Our fragrances and hand care essentials have been dermatologically tested and found to be safe to use. The unisex Eaux de Parfum and room fragrance are Clean certified with 100% ingredient transparency. Vegan & free from animal testing, no parabens, no phthalates, no formaldehyde, no known carcinogens or hormonally active substances. Hand cream and hand soap are Natrue certified with natural ingredients. Also vegan & free from animal testing and contain only natural, nature and nature-identical substances. No ingredients derived from petrochemicals (paraffin, PEG, propylene, alkyl, etc.), no silicone oils or their derivatives, no genetically modified ingredients, no synthetic fragrances.
You can modify or withdraw consent at any time in your customer account. In the “Contact Settings” tab, you can modify or withdraw your consent to receiving promotional newsletters via email and promotional materials by post. If you would like to withdraw your consent to affinity analysis, simply send us an email stating this and specify the email address that is registered to your account. You can modify or withdraw your consent to the use of different types of cookies by following the “Cookie settings” link in the footer of our website.
Has the voucher been transferred correctly? (Pay attention to upper and lower case, no spaces).
Has the voucher code been entered in the correct field? There are 2 fields. One for gift cards (12-digit and only available for purchase), one for voucher codes.
Are the voucher conditions from the asterisk text fulfilled? Please check the minimum order value and all other conditions.
Have you logged in with the correct customer account? Vouchers may be linked to a specific email address.
Has the minimum amount in the shopping basket of 29,90€ been reached? If not, an order cannot be sent.
Has the voucher already been used once? Some vouchers can only be used once.
Has another voucher already been used? Vouchers cannot be combined with each other.
ATTENTION: If the voucher still does not work after fulfilling the above points, log out and log back in and enter the code again.
There are various reasons why an order may have been canceled such as:
- Out of Stock
- Unverified information
- Payment decline
- Tech issues
- Incorrect address
If your order was canceled, you should receive an email notification detailing the reason.
Sometimes an order does not process – this could be due to two possible reasons:
- The time lapse between ordering the item and confirming payment
- The item changed to out of stock during the ordering process
To prevent this from happening again, we kindly request that once the item is selected you proceed to payment confirmation as soon as you can.
Credit Card Payments
We only charge your credit card upon dispatch of your order, so if your order has been canceled, you will not be charged.
If you see a charge then it is a pre-authorization only, which will be automatically canceled by your payment provider.
PayPal Payments
Payments made via PayPal are immediate, so if an order was canceled, a refund will have been issued.
Overview of all frequently asked questions: