Free shipping to the United States on all orders above $180.
Free shipping to the United States on all orders above $180.

Service & Contact

Welcome to the service and contacts area of MARC O'POLO. In this section, you can easily and conveniently find replies to any questions you may have on our Online Shop. Simply type in a search word and you will immediately find the answer you need.

Sustainability

What importance does Marc O’Polo put on sustainability?

Sustainability is deeply rooted in the Marc O'Polo DNA. We have been publishing regular sustainability reports since 2008.

Our strategy with ten pathways defines clear goals, including offering only sustainable products by 2023.

Please find additional information on the subject of sustainability here.

What certifications does Marc O’Polo have?

Marc O'Polo uses natural fibers from controlled organic farming in its collections.

Many of our products with organically sourced fibers are certified according to the well-known textile standards Organic Content Standard (OCS) or Global Organic Textile Standards (GOTS). We also offer Responsible Wool Standard (RWS) certified products.

All certified products are marked with the respective seal on the care label and on the product page in the Marc O'Polo online store.

Please find additional information on the subject of sustainability here.

What sustainable materials does Marc O’Polo use?

When selecting materials, we make sure that they are better than conventional variants and have less impact on people, animals and nature.

Many of our products are certified according to internationally recognized standards, which is indicated by a corresponding seal on the care label.

Please find additional information on the subject of sustainability here.

In which countries does Marc O’Polo produce its products?

Marc O’Polo has its products produced both in the EU and in third countries, with the majority of our suppliers based in China, India and Turkey.

The respective country of origin is labelled on the care label of the product. We have been working closely with most of our suppliers for many years.

Please find additional information on the subject of sustainability here.

Under what working conditions are Marc O’Polo products made?

An essential part of the Marc O’Polo sustainability strategy is the manufacture of our products under humane working conditions.

Marc O’Polo has been a member of the Fair Wear Foundation (FWF) since 2020. In the scope of an annual audit performed by the foundation – known as the Brand Performance Check – the purchasing practices of Marc O’Polo as well as other aspects of the company are evaluated and published.

Marc O’Polo has also been a member of amfori – trade with purpose since 2009. As a part of this, binding social standards were defined. To monitor compliance with the amfori BSCI Code of Conduct and to develop possible improvements with suppliers in the scope of FWF membership, audits are conducted in the factories producing the products (primarily in high-risk countries). Furthermore, the FWF offers training programmes in the factories and a complaints mechanism for the workers.

Please find additional information on the subject of sustainability here.

Does Marc O’Polo use organic cotton?

Most of the cotton used by Marc O'Polo comes from controlled organic cultivation.

The care label and the respective product page provide information on whether a Marc O'Polo product is certified according to the OCS (Organic Content Standard) or the GOTS (Global Organic Textile Standard).

Please find additional information on the subject of sustainability here.

Are the down and feathers used for a Marc O’Polo product audited?

The down and feathers used by Marc O'Polo are either certified according to the Responsible Down Standard (RDS) or come from certified, recycled sources as an alternative to newly obtained down and feathers.

Marc O'Polo products with recycled down and feathers are certified according to the Recycled Claim Standard (RCS).

The standard to which a down product is certified is indicated by the corresponding seal on the care label.

Please find additional information on the subject of sustainability here.

Is the leather used for a Marc O’Polo product sustainable?

Marc O'Polo, a member of the Leather Working Group (LWG), mainly uses leather from LWG-certified tanneries. Products with this leather are labeled accordingly.

Please find additional information on the subject of sustainability here.

Does Marc O’Polo use real fur?

Marc O'Polo is a FUR FREE RETAILER and is committed to renouncing fur with the FUR FREE Alliance.

Please find additional information on the subject of sustainability here.

What is Marc O’Polo’s stance on the material cupro?

Cupro is mainly used by Marc O' Polo in the womens selection, depending on the collection. The production of the fiber is now very transparent, especially as there is only one manufacturer in Japan.

The starting point for Cupro is recycled cotton linters, which are a by-product of cotton oil production. The chemicals used to produce the fiber are extracted and completely reused in closed-loop systems.

Please find additional information on the subject of sustainability here.

Does Marc O’Polo offer vegan products?

Marc O'Polo relies on over 50 years of experience with natural materials and thus shapes our brand culture.

To date, we do not offer any products labeled as vegan, but we do offer accessories such as bags and belts made from vegetable-tanned leather.

We are open to material innovations and test them for quality, sustainability and compatibility with our philosophy.

Please find additional information on the subject of sustainability here.

Does Marc O’Polo use sustainable packaging?

Marc O'Polo is increasingly using certified paper and cardboard as well as recyclable films as packaging materials. In addition, we are currently examining various solutions.

A major challenge here is taking into account the various requirements in the extensive supply chain and protecting the product during transportation.

Please find additional information on the subject of sustainability here.

Does Marc O’Polo use air or sea freight for transporting goods?

Marc O'Polo is pursuing the goal of largely avoiding air freight. Even today, the proportion of sea freight far outweighs the proportion of air freight, which is currently only chosen in exceptional cases. By avoiding air freight, emissions can be further reduced.

Please find additional information on the subject of sustainability here.

What sustainability measures is Marc O’Polo implementing in the corporate area?

The "01 Journey - 10 Pathways" sustainability strategy affects all areas of our company.

Sustainable products, social responsibility & human rights, environment, traceability in the supply chain, steakholder engagement, climate performance, transport & logistics, packaging, energy and people empowerment.

All commitments have been documented in the sustainability report since 2008.

Please find additional information on the subject of sustainability here.

What products does Marc O’Polo label as sustainable?

Marc O'Polo labels products of the Casual and DENIM brands as sustainable if:

  • essential fibers in the clothing consist of at least 80% sustainable material

  • in shoes, at least one material subject to labeling is at least 80% sustainable

  • at least 80% of the main material in accessories is sustainable

Please find additional information on the subject of sustainability here.

How can I tell if an item in the online shop is also a DfC product?

Our DfC products are identified in the online store by the label "DESIGNED FOR CIRCULARITY" and can be found in the corresponding category.

Please find additional information on the subject of sustainability here.

Who checks whether a DfC product is also recyclable?

The development of our DfC-Products follows the Circular Design Criteria of circular.fashion.

These criteria, developed by a leading expert in circular textiles, emphasize durability, recyclability and take into account material composition, processing, trims and prints.

Please find additional information on the subject of sustainability here.

Where can I return a purchased Marc O'Polo DfC product so that it can be recycled?

With DfC products, we have taken the first step towards a circular economy. To close the loop, we are looking at high-quality take-back systems and working to determine the optimal timing and implementation.

Please find additional information on the subject of sustainability here.

Returns and complaints

How can I return an item from the online shop?

Items purchased from Marc O’Polo online shop must be returned within 30 days of purchase.

Kindly include the delivery note in the return package and provide details regarding the reasons for the return.

Please use the returns portal, and have your order number and email address ready:



https://web.global-e.com/returns/portal/mZPK

Do you accept complaints?

At Marc O'Polo, quality, impeccable workmanship and attention to detail are paramount. Although our standards are generally high, occasionally items may not meet them. In such cases, we apologize and offer you the opportunity to make a complaint.

Simply contact our customer service at service@marc-o-polo.com, quote your order number and briefly describe the defect.

For items from Marc O'Polo stores, you have the option of making a complaint in all stationary stores. Use our store finder to find your nearest Marc O'Polo store.

How are returns refunded?

As soon as your return has been received by our Customer Service, we will refund the full amount to your bank account.


If you did not include your banking details (IBAN, Bic, Credit Institution and Name) with the returned goods, you can simply send them to us via E-Mail.

Can I also return an article bought in the online shop at one of the branches?

A return, complaint or exchange of goods from the Marc O'Polo online shop is unfortunately due to technical reasons not possible in local retail shops .

The return or complaint process for goods purchased from the Marc O'Polo online shop is free of charge.

Please follow the instructions under the question: "How can I return an item from the online shop?"

How does an exchange work?

An automatic exchange of an item is not possible at the moment. If you would like an item you have received in a different version, you would have to order it again.

You can simply request the return documents for the item that does not fit via our returns portal.

To do this, please follow the instructions under the question above: "How can I return an item from the online shop?"

How can I check on the status of a return?

Generally, a return can take up to 15 work days to process.

As soon as we have received the return, you will be informed via E-Mail.

Should our email not reach you within a reasonable timespan, please track your package by entering the tracking number, or alternatively, contact our Customer Service via e-mail at: service@global-e.com

Can I have an article repaired or cleaned?

If you have any questions about cleaning or repairing your purchased item, please do not hesitate to contact us.

Please note, however, that we do not offer our own repair or cleaning service.

Size advisor & SAIZ

Where can I find the SAIZ size advisor?

You can easily find the right size for each product by clicking on "Find your size" above the size selection and opening the SAIZ window.

How does SAIZ work?

SAIZ uses your details for precise size calculations and compares them with exact article dimensions.

Once entered, you will receive the recommended size directly on product pages.

Why is SAIZ sometimes not displayed?

The size advisor requires the acceptance of personalization cookies.

Some items, such as accessories or Marc O'Polo Junior products, are excluded from the size advisor.

Do I have to enter my data again for every purchase if I want to use the SAIZ size advisor?

Your data will be saved in our size advisor to automatically show you a recommended size for the next product in the corresponding category (tops, pants, etc.).

Women - Jackets / Coats / Vests
Women - Jackets / Coats / Vests
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS3278-8258-6285-8957,2-61,233,3-35,3
XS3482-8662-6689-9357,6-61,634,3-36,3
S3686-9066-7093-9758-6235,3-37,3
M3890-9470-7497-10158,4-62,436,3-38,3
L4094-9874-78101-10558,8-62,837,3-39,3
XL4298-10578-85105-11259,2-63,238,3-4,3
XXL44105-11185-91112-11859,6-63,639,3-41,3
46111-11791-97118-12460-6440,3-42,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Blazer
Women - Blazer
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS3278-8258-6285-8957,2-61,233,3-35,3
XS3482-8662-6689-9357,6-61,634,3-36,3
S3686-9066-7093-9758-6235,3-37,3
M3890-9470-7497-10158,4-62,436,3-38,3
L4094-9874-78101-10558,8-62,837,3-39,3
XL4298-10578-85105-11259,2-63,238,3-4,3
XXL44105-11185-91112-11859,6-63,639,3-41,3
46111-11791-97118-12460-6440,3-42,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Pullover
Women - Pullover
Int. SizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS78-8258-6285-8957,2-61,233,3-35,3
XS82-8662-6689-9357,6-61,634,3-36,3
S86-9066-7093-9758-6235,3-37,3
M90-9470-7497-10158,4-62,436,3-38,3
L94-9874-78101-10558,8-62,837,3-39,3
XL98-10578-85105-11259,2-63,238,3-4,3
XXL105-11185-91112-11859,6-63,639,3-41,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Dresses
Women - Dresses
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS3278-8258-6285-8957,2-61,233,3-35,3
XS3482-8662-6689-9357,6-61,634,3-36,3
S3686-9066-7093-9758-6235,3-37,3
M3890-9470-7497-10158,4-62,436,3-38,3
L4094-9874-78101-10558,8-62,837,3-39,3
XL4298-10578-85105-11259,2-63,238,3-4,3
XXL44105-11185-91112-11859,6-63,639,3-41,3
46111-11791-97118-12460-6440,3-42,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Cardigan
Women - Cardigan
Int. SizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS78-8258-6285-8957,2-61,233,3-35,3
XS82-8662-6689-9357,6-61,634,3-36,3
S86-9066-7093-9758-6235,3-37,3
M90-9470-7497-10158,4-62,436,3-38,3
L94-9874-78101-10558,8-62,837,3-39,3
XL98-10578-85105-11259,2-63,238,3-4,3
XXL105-11185-91112-11859,6-63,639,3-41,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Blouses
Women - Blouses
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS3278-8258-6285-8957,2-61,233,3-35,3
XS3482-8662-6689-9357,6-61,634,3-36,3
S3686-9066-7093-9758-6235,3-37,3
M3890-9470-7497-10158,4-62,436,3-38,3
L4094-9874-78101-10558,8-62,837,3-39,3
XL4298-10578-85105-11259,2-63,238,3-4,3
XXL44105-11185-91112-11859,6-63,639,3-41,3
46111-11791-97118-12460-6440,3-42,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Jumpsuits
Women - Jumpsuits
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS3278-8258-6285-8957,2-61,233,3-35,3
XS3482-8662-6689-9357,6-61,634,3-36,3
S3686-9066-7093-9758-6235,3-37,3
M3890-9470-7497-10158,4-62,436,3-38,3
L4094-9874-78101-10558,8-62,837,3-39,3
XL4298-10578-85105-11259,2-63,238,3-4,3
XXL44105-11185-91112-11859,6-63,639,3-41,3
46111-11791-97118-12460-6440,3-42,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Polos
Women - Polos
SizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS78-8258-6285-8957,2-61,233,3-35,3
XS82-8662-6689-9357,6-61,634,3-36,3
S86-9066-7093-9758-6235,3-37,3
M90-9470-7497-10158,4-62,436,3-38,3
L94-9874-78101-10558,8-62,837,3-39,3
XL98-10578-85105-11259,2-63,238,3-4,3
XXL105-11185-91112-11859,6-63,639,3-41,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - T-Shirts/Tops
Women - T-Shirts/Tops
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XXS3278-8258-6285-8957,2-61,233,3-35,3
XS3482-8662-6689-9357,6-61,634,3-36,3
S3686-9066-7093-9758-6235,3-37,3
M3890-9470-7497-10158,4-62,436,3-38,3
L4094-9874-78101-10558,8-62,837,3-39,3
XL4298-10578-85105-11259,2-63,238,3-4,3
XXL44105-11185-91112-11859,6-63,639,3-41,3
46111-11791-97118-12460-6440,3-42,3


How to measure correctly
For accurate results, please take measurements in underwear.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Trousers
Women - Trousers
Int. SizeDE SizeWaist (in cm)Hips (in cm)Inseam (in cm)
XXS3258-6285-8975,5-82
XS3462-6689-9375,5-82
S3666-7093-9776-82
M3870-7497-10167-82
L4074-78101-10567-82
XL4278-82105-10967-82
XXL4482-88109-115 67-82
4688-94115-12167-82


How to measure correctly
For accurate results, please take measurements in underwear.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Jeans
Women - Jeans
Int. SizeJeans Size (W/L)WidthLengthWaist (in cm)Hips (in cm) Inseam (in cm)
XXS25 W / 30 L 253059,3-61,786,3-88,771,1-76,0
XS26 W / 30 L 263061,8-64,288,8-91,271,1-76,0
XS27 w / 30 L 273064,3-66,791,3-93,771,1-76,0
S28 W / 30 L 283066,8-69,293,8-96,271,1-76,0
M29 W / 30 L 293069,3-71,796,3-98,771,1-76,0
M30 W / 30 L 303071,8-74,298,8-101,271,1-76,0
L31 W / 30 L 313074,3-76,7101,3-103,771,1-76,0
L32 W / 30L 323076,8-79,2103,8-106,271,1-76,0
XL33 W / 30 L 333079,3-81,7106,3-108,771,1-76,0
XL34 W / 30 L 343081,8-84,2108,8-111,271,1-76,0
XXL35 W / 30 L 353084,3-86,7111,3-113,771,1-76,0
XXL36 W / 30 L 363286,8-89,2113,8-116,271,1-76,0
XXS25 W / 32 L 253259,3-61,786,3-88,776,1-81,0
XS26 W / 32 L 263261,8-64,288,8-91,276,1-81,0
XS27 W / 32 L 273264,3-66,791,3-93,776,1-81,0
S28 W / 32 L 283266,8-69,293,8-96,276,1-81,0
M29 W / 32 L 293269,3-71,796,3-98,776,1-81,0
M30 W / 32 L303271,8-74,298,8-101,276,1-81,0
L31 W / 32 L 313274,3-76,7101,3-103,776,1-81,0
L32 W / 32 L 323276,8-79,2103,8-106,276,1-81,0
XL33 W / 32 L 333279,3-81,7106,3-108,776,1-81,0
XL34 W / 32 L 343281,8-84,2108,8-111,276,1-81,0
XXL35 W / 32 L 353286,8-89,2111,3-113,776,1-81,0
XXL36 W / 32 L 363259,3-61,7113,8-116,276,1-81,0
XXS25 W / 34 L 253461,8-64,286,3-88,781,1-86,0
XS26 W / 34 L 263464,3-66,788,8-91,281,1-86,0
XS27 W / 34 L 273466,8-69,291,3-93,781,1-86,0
S28 W / 34 L 283471,8-74,293,8-96,281,1-86,0
M29 W / 34 L 293469,3-71,796,3-98,781,1-86,0
M30 W / 34 L 303471,8-74,298,8-101,281,1-86,0
L31 W / 34 L 313474,3-76,7101,3-103,781,1-86,0
L32 W / 34 L323476,8-79,2103,8-106,281,1-86,0
XL33 W / 34 L333479,3-81,7106,3-108,781,1-86,0
XL34 W / 34 L 343481,8-84,2108,8-111,281,1-86,0
XXL35 W / 34 L353484,3-86,7111,3-113,781,1-86,0
XXL36 W / 34 L363486,8-89,2113,8-116,281,1-86,0


How to measure correctly
For accurate results, please take measurements in underwear.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Skirts
Women - Skirts
Int. SizeDE SizeWaist (in cm)Hips (in cm)Inseam (in cm)
XXS3258-6285-89
XS3462-6689-93
S3666-7093-97
M3870-7497-101
L4074-78101-105
XL4278-82105-109
XXL4482-88109-115
4688-94115-121


How to measure correctly
For accurate results, please take measurements in underwear.
Waist - Measure slightly below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and the body.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Shoes
Women - Shoes
Shoe SizeShoe Size UK
363,5
374
37,54,5
385
38,55,5
396
406,5
40,57
417,5
428
Women - Swimwear
Women - Swimwear
Int. SizeEU SizeUnderbust measurement (in cm)Chest (in cm) Cup AChest (in cm) Cup BChest (in cm) Cup CChest (in cm) Cup D
XS3464-6778-8080-8282-8484-86
S3668-7182-8484-8686-8888-90
M3872-7586-8888-9090-9292-94
L4076-7990-9292-9494-9696-98
XL4280-8394-9696-9898-100100-102
XXL4484-8898-100100-102102-104104-106


How to measure correctly
Please take measurements undressed.
Determining cup size - Place the tape measure at the fullest part of your bust and under your arms and take it along the shoulder blades around the body. The tape measure should be at the same height front and back. The tape measure should be loose so that the bust is not compressed.
Underbust measurement - Place the tape measure directly beneath your bust and arms and take it along the shoulder blades around the body. The tape measure should fit snugly but still allow you to breathe normally.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Women - Underwear
Women - Underwear
Int. SizeEU SizeBra SizeUnderbust measurement (in cm)Chest (in cm) Cup AChest (in cm) Cup BChest (in cm) Cup CChest (in cm) Cup D
XS34-366563-6777-7979-8181-8383-85
S36-387068-7282-8484-8686-8888-90
M38-407573-7787-8989-9191-9393-95
L40-428078-8292-9494-9696-9898-100
XL42-448583-8797-9999-101101-103103-105
XXL44-469088-92 102-104104-106106-108108-110


How to measure correctly
Please take measurements undressed.
Determining cup size - Place the tape measure at the fullest part of your bust and under your arms and take it along the shoulder blades around the body. The tape measure should be at the same height front and back. The tape measure should be loose so that the bust is not compressed.
Underbust measurement - Place the tape measure directly beneath your bust and arms and take it along the shoulder blades around the body. The tape measure should fit snugly but still allow you to breathe normally.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Jackets/Vests
Men - Jackets/Vests
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference ( in cm)
XS4488 - 9276 - 8089 - 9358,5 - 62,535,9 - 37,3
S4692 - 9680 - 8493 - 9706 - 6437,4 - 38,8
M4896 - 101 84 - 8997 - 10261,5 - 65,538,9 - 40,3
L50101 - 10789 - 95102 - 10863 - 6740,4 - 41,8
XL52107 - 11395 - 101108 - 11464,5 - 68,541,9 - 43,3
XXL54113 -119101 - 107114 - 12066 - 70 43,4 - 44,8
XXXL56119 -125107 - 113120 - 12667,5 - 71,544,9 - 46,3


How to measure correctly
For accurate results, please take measurements in underwear.
Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Coats
Men - Coats
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference ( in cm)
XS4490 - 9478 - 8291 - 9558,5 - 62,537,6 - 38,5
S4694 - 9882 - 8695 - 9960 - 6438,6 - 39,5
M4898 - 10286 - 9099 - 10361,5 - 65,539,6 - 40,5
L50102 - 10690 - 94103- 10763 - 6740,6 - 41,5
XL52106 - 11094 - 98107 - 11164 - 6841,6 - 42,5
XXL54110 - 11498 - 102111 - 11565 - 69 42,6 - 43,5
XXXL56114 - 118102 - 106115 - 11966 - 7043,6 - 44,5


How to measure correctly
For accurate results, please take measurements in underwear.
Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Sports Jackets
Men - Sports Jackets
Int. SizeSizeChest (in cm)Hips (in cm)
XS449091
S469495
M489899
M/L50102103
L52106107
XL54110111
XXL56114115
XXXL58118119


How to measure correctly
For accurate results, please take measurements in underwear.
Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Jumper
Men - Jumper
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XS4490 - 9478 - 8291 - 9559,3 - 63,335,9 - 37,3
S4694 -9882 - 8695 - 9960,5 - 64,537,4 - 38,8
M4898 - 10286 - 9099 - 10361,8 - 65.838,8 - 40,3
L50102 - 10790 - 95103 - 10863 - 6740,4 - 41,8
XL52107 - 113 95 - 101108 - 11463,5 - 67,541,9 - 43,3
XXL5411 - 119101 - 107114 - 12064 - 6843,4 - 44,8
XXXL56119 - 125107 - 113120 - 12664,5 - 68,544,9 - 46,3


How to measure correctly
For accurate results, please take measurements in underwear.
Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Sweat
Men - Sweat
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XS4490 - 9478 - 8291 - 9559,3 - 63,335,9 - 37,3
S4694 -9882 - 8695 - 9960,5 - 64,537,4 - 38,8
M4898 - 10286 - 9099 - 10361,8 - 65.838,8 - 40,3
L50102 - 10790 - 95103 - 10863 - 6740,4 - 41,8
XL52107 - 113 95 - 101108 - 11463,5 - 67,541,9 - 43,3
XXL5411 - 119101 - 107114 - 12064 - 6843,4 - 44,8
XXXL56119 - 125107 - 113120 - 12664,5 - 68,544,9 - 46,3


How to measure correctly
For accurate results, please take measurements in underwear.
Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Cardigans
Men - Cardigans
Int. SizeSizeChest (in cm)Waist (in cm)Hips (in cm)Arm Length (in cm)Neck Circumference (in cm)
XS4490 - 9478 - 8291 - 9559,3 - 63,335,9 - 37,3
S4694 -9882 - 8695 - 9960,5 - 64,537,4 - 38,8
M4898 - 10286 - 9099 - 10361,8 - 65.838,8 - 40,3
L50102 - 10790 - 95103 - 10863 - 6740,4 - 41,8
XL52107 - 113 95 - 101108 - 11463,5 - 67,541,9 - 43,3
XXL5411 - 119101 - 107114 - 12064 - 6843,4 - 44,8
XXXL56119 - 125107 - 113120 - 12664,5 - 68,544,9 - 46,3


How to measure correctly
For accurate results, please take measurements in underwear.
Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Shirts
Men - Shirts
Int. SizeChest (in cm )Waist (in cm)Hips (in cm)Arm Length (in cm)Neck (in cm)
XS90-9478-8291-9559,3-63,335,9-37,3
S94-9882-8695-9960,5-64,537,4-38,8
M98-10286-9099-10361,8-65,838,9-40,3
L102-10790-95103-10863-6740,4-41,8
XL107-11395-101108-11463,5-67,541,9-43,3
XXL113-119101-107114-12064-6843,4-44,8
XXXL119-125107-113102-12664,5-68,544,9-46,3


How to measure correctly
For accurate results, please take measurements in underwear.
Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.
Men - Shirts Slim Fit
Men - Shirts Slim Fit
Int. SizeChest (in cm )Waist (in cm)Hips (in cm)Arm Length (in cm)Neck (in cm)
XS90-9478-8291-9559,3-63,335,9-37,3
S94-9882-8695-9960,5-64,537,4-38,8
M98-10286-9099-10361,8-65,838,9-40,3
L102-10790-95103-10863-6740,4-41,8
XL107-11395-101108-11463,5-67,541,9-43,3
XXL113-119101-107114-12064-6843,4-44,8
XXXL119-125107-113102-12664,5-68,544,9-46,3


How to measure correctly
For accurate results, please take measurements in underwear.
Neck - Measure the neck at the fullest part, placing the tape maesure around the neck.
Chest - Measure the chest at the fullest part, placing the tape measure close up under the arms and along the shoulder blades.
Hips - Measure around the fullest part of the hips. For a comfortable fit, place your index finger between the tape measure and the hips.

Between sizes?
If your size lies between the measurements listed in the size chart, please select the larger size.
Does not fit?
Return any unworn, unwashed and unaltered item that does not fit within 30 days.

Payment

Where can I find my invoice?

In future, we will no longer be sending paper invoices for the sake of the environment. This means that you will now only receive your invoice via e-mail. We will send it to the e-mail address you used to place your order. To make sure that you receive the invoice, we kindly ask that you enter the e-mail address service@marc-o-polo.com in your address book and add it to your contact list. You can also find it in your customer account. To view it, simply log into your account in the MARC O'POLO online shop and click on “View order” in the Orders section.

What payment methods do you accept?

We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal. During the checkout process, the supported payment methods are displayed on screen.

Do I get a confirmation of payment?

Once your payment has been received on our side, we will send you a confirmation by email.

How can I get a copy of an invoice?

If you need us to email you a copy of your invoice, please send an email to our customer Service

Shipping & Delivery

Where do I enter the delivery address?

Please enter the delivery address of your choice next to your billing address in the checkout. If you wish to use a different delivery address, pleases select "Add an alternative delivery address" and fill in the right address.

If you are unable to complete your order because the address given is unknown, our customer service is available to help you.

Do I get a shipping confirmation and delivery status for my order?

You will receive an e-mail with the good news that your parcel is on its way, including the tracking number. This number allows you to check the delivery status at any time on the website of the shipping service provider. You can also check the status of your order by using the following link:

https://web.global-e.com/Order/Track/mZPK

Which shipping services are available and how long is the delivery time?

It is very important to us that you receive your order on time and undamaged. For international deliveries, we have had the best experiences with DHL Worldwide Package.
Typically, we dispatch your order within 2-5 business days (as long as your order is received by 12:00, from Monday to Friday).

Kindly be advised that there might be a delay before the tracking link becomes active.

What are the delivery costs?

Generally, the following delivery charges apply in your country:

  • Canada: 13 CAD (Free Shipping Threshold 220 CAD)

  • Croatia: 4,95 EUR

  • Czech Republic: 240 CZK

  • Denmark: 35 KR

  • Estonia: 8,95 EUR

  • Finland: 8,95 EUR

  • Greece: 4,95 EUR

  • Great Britain: 7,50 GBP

  • Hong Kong: 80 HKD (Free Shipping Threshold 1300 HKD)

  • India: 775 INR (Free Shipping Threshold 13000 INR)

  • Ireland: 8,95 EUR

  • Israel: 30 ILS (Free Shipping Threshold 570 ILS)

  • Italy: 8,95 EUR

  • Japan: 1150 JPY (Free Shipping Threshold 19000 JPY)

  • Latvia: 8,95 EUR

  • Lithuania: 8,95 EUR

  • Luxemburg: 8,95 EUR

  • New Zealand: 15 NZD (Free Shipping Threshold 400 NZD)

  • Poland: 40 PLN

  • Portugal: 4,95 EUR

  • Qatar: 38 QAR (Free Shipping Threshold 630 QAR)

  • Serbia: 1050 RSD (Free Shipping Threshold 17600 RSD)

  • Singapore: 14 SGD (Free Shipping Threshold 240 SGD)

  • Slovakia: 8,95 EUR

  • Slovenia: 8,95 EUR

  • Spain: 8,95 EUR

  • Sweden: 70 SEK

  • Turkey: 90 TRY (Free Shipping Threshold 1500 TRY)

  • United Arab Emirates: 35 AED (Free Shipping Threshold 640 AED)

  • United States: 9 USD (Free Shipping Threshold 180 USD)

The costs are independent of the total value of the order and the method of payment. If you return the complete package, you will be fully reimbursed for the delivery charges. Unfortunately, this option is not available for partial order returns. In some countries you may have to pay for the return.

The return shipping costs for these countries vary as follows:

  • Canada: 14 CAD

  • Hong Kong: 90 HKD

  • India: 870 INR

  • Israel: 38 ILS

  • Japan: 1290 JPY

  • New Zealand: 17 NZD

  • Qatar: 40 QAR

  • Serbia: 1170 RSD

  • Singapore: 16 SGD

  • Turkey: 98 TRY

  • United Arab Emirates: 43 AED

  • United States: 10 USD

What should I do if I have received an incorrect/defective/dirty item or a damaged/incomplete/unordered delivery?

Please report incorrectly delivered, defective or soiled items in the returns portal with a complaint as the reason for return. Please note that there is no automatic exchange. You must order the item again.

In the case of damaged/incomplete deliveries: Please take photos as proof and check the delivery for completeness. If items are missing from your order, please contact our customer service.

For unordered deliveries: Please do not accept the parcel. If already accepted, please return it with a note in the package.

My package was not delivered

Normally, your order should be delivered to the address you have given within 10 work days. If you are still waiting for your package 15 work days after confirmation of your order, please first check the following:

  1. The delivery status, using the tracking number that was sent to you via email.

  2. Whether the address you gave was correct.

  3. Whether a neighbor has accepted the package on your behalf.

  4. Whether the package is waiting for you at your nearest post office.

If you have done all of the above, and still don't know where your parcel is, please contact our customer service.

Can my delivery address be changed?

If the order has not shipped:

If your order has not been shipped yet, we can assist in updating your address within the same delivery country. However, please note that changes to the delivery country are not possible. For address updates, kindly get in touch with our customer service.

If the order has shipped:

Airmail: We cannot intercept airmail packages. If the package is undelivered, it will eventually be returned to us. Please note this is likely to take some time (maybe several weeks). A refund will be issued when we receive the package back at our warehouse.

Courier: Depending on the status of the delivery and the courier, we may be able to update the address. We cannot change the delivery country. Please contact our customer service if you need to change your delivery address.

Is there a collection service for returns?

Marc O'Polo does not currently offer a returns or complaints collection service.

If required, you can request this directly from the shipping service provider.

Please note that this may incur additional costs which we will not cover.

Newsletter

How do I subscribe to the Newsletter?

Register here for the personalized newsletter and receive a 10€ voucher*.

The newsletter contains information about Marc O'Polo products and services, including information about current product trends, special events, promotions or giveaways.

Find out more & to the data protection information.

What benefits does the Newsletter offer?

Receive exclusive offers, special promotions, styling tips, trends and news in your free newsletter.

After a successful newsletter registration you will receive your 10€ voucher for our online store or our stores.

You can cancel your registration at any time.

How do I unsubscribe to the Newsletter?

You will find the necessary unsubscribe options directly in the Newsletter, in the bottom left-hand corner, by clicking on "Unsubscribe Newsletter", or in your Customer Account, under "Personal Data", sub-point "Contact Settings".

Order

How do I use the search field?

The field where you can enter your search is at the top right corner of the screen. Thanks to our filter, you can ask questions about content such as:

  • Article numbers (e.g. 608015970185)

  • Colors (e.g. red, green etc.)

  • Product groups (e.g. T-shirts, jeans etc.)

  • Product categories (e.g. ladies)

What functions are available?

Use the filter option at the top right to optimize your product selection:

  • Sustainability (only sustainable items)

  • Price (price from x to y €)

  • Color (blue, green, yellow,...)

  • Size (XS, M, L, 36, 38,...)

  • Brand (Marc O'Polo Casual, Marc O'Polo Denim, Marc O'Polo Living)

  • Design (patterned, polka dots, striped,...)

  • Trouser length (short, long)

  • Sleeve length (short, 3/4 sleeve, long)

  • Fit (regular, shaped, loose, slim,...)

What is the availability of the products?

Adding an item to the shopping cart does not guarantee a reservation. If you order directly, the item is usually 99% available. However, it may be sold out in the event of delays.

Our customer service will inform you by e-mail about unavailability.

We will notify you by e-mail if the item is available again. Click on the desired size, select "Inform me when the article is available" and enter your e-mail address.

Is there a minimum order value?

In your country, the minimum order value at the MARC O'POLO Online Shop is the following:

  • Canada: 45 CAD

  • Croatia: 225 HRK

  • Denmark: 225 DKK

  • Greece: 35 EUR

  • Hong Kong/ China: 280 HKD

  • Iceland: 4500 ISK

  • India: 2600 INR

  • Israel: 115 ILS

  • Japan: 4000 JPY

  • New Zealand: 55 NZD

  • Portugal: 31 EUR

  • Qatar: 130 QAR

  • Serbia: 3600 RSD

  • Singapore: 55 SGD

  • Turkey: 300 TRY

  • United Arab Emirates: 130 AED

  • United States: 35 USD

In the case of vouchers, the minimum order value could vary from the one stated here.
Please refer to the fine print at the bottom of the voucher, indicated by an asterisk, for relevant details.

Why can't I finalize my order?

In rare cases, the order cannot be completed due to an unknown address. Our customer service cn help in this case.

Until then, other secure payment methods are available except for invoice.

Do I get an order confirmation?

After completing your order, you will receive a detailed confirmation via e-mail with all relevant information.

Can I cancel an order that has already been confirmed?

Unfortunately, orders cannot be canceled. We process them immediately to ship your items quickly.

If you change your mind, you can return the goods without any problems.

Can I combine several orders?

Orders cannot be combined after purchase as the first one is already being processed in the warehouse.

We ship them individually as quickly as possible.

How can I place an order from a foreign country?

At the moment, the Marc O’Polo online shop is available in the following countries:

Germany, Austria, Switzerland, Belgium, Netherlands, France, Sweden, Poland, Finland, Great Britain, Spain, Italy, Luxemburg, Estonia, Latvia, Lithuania, Czech Republic, Ireland, Slovakia, Slovenia, United States, Denmark, Croatia, United Arab Emirates, Greece, Portugal, Norway, Turkey, Canada, Singapore, New Zealand, Japan, Serbia, Hong Kong, India, Israel, Iceland and Qatar.

You can change the country at the bottom right of the bar in our online store. Select the appropriate online store for your shipping address.

New countries may be added soon. Visit our store regularly to stay up to date.

Are the fragrances and hand care products safe to use?

Our fragrances and hand care essentials have been dermatologically tested and found to be safe to use.

  • The unisex Eaux de Parfum and room fragrance are Clean certified with 100% ingredient transparency.

  • Vegan & free from animal testing, no parabens, no phthalates, no formaldehyde, no known carcinogens or hormonally active substances.

  • Hand cream and hand soap are Natrue certified with natural ingredients.

  • Also vegan & free from animal testing and contain only natural, nature and nature-identical substances.

  • No ingredients derived from petrochemicals (paraffin, PEG, propylene, alkyl, etc.), no silicone oils or their derivatives, no genetically modified ingredients, no synthetic fragrances.

How do I withdraw my consent?

You can modify or withdraw consent at any time in your customer account. In the “Contact Settings” tab, you can modify or withdraw your consent to receiving promotional newsletters via email and promotional materials by post. If you would like to withdraw your consent to affinity analysis, simply send us an email stating this and specify the email address that is registered to your account. You can modify or withdraw your consent to the use of different types of cookies by following the “Cookie settings” link in the footer of our website.

Contact

Contact form

Shopping Services

Voucher

First aid: Why can't I redeem my voucher?
  1. Has the voucher been transferred correctly? (Pay attention to upper and lower case, no spaces).

  2. Has the voucher code been entered in the correct field? There are 2 fields. One for gift cards (12-digit and only available for purchase), one for voucher codes. 

  3. Are the voucher conditions from the asterisk text fulfilled? Please check the minimum order value and all other conditions.

  4. Have you logged in with the correct customer account? Vouchers may be linked to a specific email address.

  5. Has the minimum amount in the shopping basket of 29,90€ been reached? If not, an order cannot be sent.

  6. Has the voucher already been used once? Some vouchers can only be used once.

  7. Has another voucher already been used? Vouchers cannot be combined with each other.

  8. ATTENTION: If the voucher still does not work after fulfilling the above points, log out and log back in and enter the code again.

In which countries is the Marc O'Polo online store available?

The Marc O'Polo online store is currently available in the following countries:

Germany, Austria, Switzerland, Netherlands, Belgium, France, Sweden, Poland, Finland, United Kingdom, Spain, Italy, Luxembourg, Estonia, Latvia, Lithuania, Czech Republic, Ireland, Slovakia, Slovenia, United States, Denmark, Croatia, United Arab Emirates, Greece, Portugal, Turkey, Canada, Singapore, New Zealand, Japan, Serbia, Hong Kong, India, Israel, Iceland and Qatar.

You can change the country at the bottom right of the bar in our online store. Select the appropriate online store according to the shipping address.

Please note that more countries may be added soon. Please visit our online store regularly to stay up to date.

Contact us
More to ask? Get in touch with us. We're here to help.